Shlomi Lavi /
Sep 19, 2022
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Bottom Line: Which is Better - Ariba Contract or Kayako Fusion?
Ariba Contract is more expensive to implement (TCO) than Kayako Fusion, and Kayako Fusion is rated higher (80/100) than Ariba Contract (77/100). Ariba Contract offers users more features (13) than Kayako Fusion (6).
Looking for the right Procurement solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Ariba Vs. Kayako
Ariba: Ariba is an SAP company. Every day, we help our customers find opportunities to cut costs, reduce risk, and grow revenue through better collaboration with trading partners. We enable that collaboration through the Ariba Network — a cloud-based community where you’ll find buying, selling, and managing cash to be as easy as using Amazon, eBay, and Pa...
Kayako : Established in 2001, Kayako builds the world's leading helpdesk and customer engagement solutions which help organizations deliver better customer support. We are passionate about the customer support and experts in creating elegant and powerful web applications to do the job and grow relationships.
Who is more expensive? Ariba Contract or Kayako Fusion?
The real total cost of ownership (TCO) of Procurement software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Ariba Contract and Kayako Fusion.
Ariba Contract price starts at $8,000 per license , On a scale between 1 to 10 Ariba Contract Management is rated 4, which is lower than the average cost of Procurement software. Kayako Fusion price starts at $60 per agent/month , When comparing Kayako Fusion to its competitors, the software is rated 2 - much lower than the average Procurement software cost.
Bottom line: Ariba Contract is more expensive than Kayako Fusion.
Which software includes more/better features?
We've compared Ariba Contract Vs. Kayako Fusion based on some of the most important and required Procurement features.
Ariba Contract: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Audit Trail, Clause Libraries, Configurable Reports, Contract Compliance, Contract Modifications, Contract Renewals, Customizable Alerts, Dashboard.
Kayako Fusion: Data Import/Export, Data Import/Export, Basic Reports, Basic Reports, Online Customer Support.
Target customer size
Ariba Contract's typical customers include: Start up, Small business, Medium business, Large business, Customers of the software include small and medium businesses as well as large enterprises.