Compare Pipeline Pilot and Kayako Fusion - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pipeline Pilot or Kayako Fusion?

Pipeline Pilot is more expensive to implement (TCO) than Kayako Fusion, and Pipeline Pilot is rated higher (87/100) than Kayako Fusion (80/100). Kayako Fusion offers users more features (6) than Pipeline Pilot (3).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Accelrys Vs. Kayako

Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.

Kayako : Established in 2001, Kayako builds the world's leading helpdesk and customer engagement solutions which help organizations deliver better customer support. We are passionate about the customer support and experts in creating elegant and powerful web applications to do the job and grow relationships.

Who is more expensive? Pipeline Pilot or Kayako Fusion?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pipeline Pilot and Kayako Fusion.

Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Pipeline Pilot is rated 4, which is lower than the average cost of Customer Service software. Kayako Fusion price starts at $60 per agent/month , When comparing Kayako Fusion to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.

Bottom line: Pipeline Pilot is more expensive than Kayako Fusion.

Which software includes more/better features?

We've compared Pipeline Pilot Vs. Kayako Fusion based on some of the most important and required Customer Service features.

Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.

Kayako Fusion: Data Import/Export, Data Import/Export, Basic Reports, Basic Reports, Online Customer Support.

Target customer size

Pipeline Pilot's typical customers include: Small business, Medium business, Private use, Customers of the software include small and medium businesses as well as large enterprises.