Shlomi Lavi /
Mar 08, 2022
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Bottom Line: Which is Better - Returngoods or Customer Thermometer?
Customer Thermometer is more expensive to implement (TCO) than Returngoods, and Customer Thermometer is rated higher (97/100) than Returngoods (50/100). Customer Thermometer offers users more features (7) than Returngoods (0).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Returngoods Vs. Customer Thermometer
Returngoods: Returngoods is a leading Enterprise Collaborative Reverse
Commerce solution. Returngoods Hosted Platform enables
manufactures, distributors, suppliers, and outsourcing business
partners to collaborate and efficiently manage the complete
reverse commerce process. The solution can streamline the most
complicated business processes and provides l...
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies.
We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing.
You need to go and hire bright, enthu...
Who is more expensive? Returngoods or Customer Thermometer?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Returngoods and Customer Thermometer.
Returngoods price starts at $29.99 per user/month , On a scale between 1 to 10 Returngoods is rated 4, which is lower than the average cost of Customer Service software. Customer Thermometer price starts at $29 per month , When comparing Customer Thermometer to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: Returngoods cost is around the same cost of Customer Thermometer.
Which software includes more/better features?
We've compared Returngoods Vs. Customer Thermometer based on some of the most important and required Customer Service features.
Returngoods: We are still working to collect the list of features for Returngoods.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports.
Target customer size
Returngoods's typical customers include: SMBs, Customer Thermometer is ideal for different companies, big or small.