Customer Thermometer Review - why 4.8 stars?

Customer Thermometer Review
ITQlick Score: 97/100
ITQlick Rating: (4.8/5)
Pricing: 5.8/10 - average cost
Category: Customer Service -> Customer Thermometer
Ranking:Ranked 1 out of 46 Customer Service systems
Company: Customer Thermometer
Pricing: starts at $29 per month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop
Links: Customer Thermometer pricing, Customer Thermometer alternatives

Shlomi LaviShlomi Lavi / updated: Jul 13, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Customer Thermometer?

Customer Thermometer software is an on-premise cloud-hosted Customer Support solution that helps its users to receive real-time and actionable feedback from every email they send. The platform is a business application that users can use to gauge the mood of their customers through a 1-click response tool.

Through the Customer Thermometer software, businesses can get feedback from visitors about the experience they’ve had, as well as the kind of service they have received. The core features of Customer Thermometer software include embedded thermometer surveys, signature thermometer surveys, and email thermometer surveys.

The software records the response immediately each time a recipient clicks on any icon offered by the software. Customer Thermometer software is a product of Customer Thermometer Company that started its operations in 2010.

What is Customer Thermometer rating? ()

The rating of Customer Thermometer is 4.8 stars out of 5 and the total score is 97 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Customer Thermometer's typical customers?

Customer Thermometer is ideal for different companies, big or small. It is also highly useful for non-profit organizations because it supports different types of surveys. The software is very appropriate for satisfaction surveys. For instance, in a company or organization, the tool can be used for surveying employees. They can answer the survey in whenever its' convenient while the employer gets a real-time response. Aside from that, service-oriented firms can gather customers feedback regarding their service. The same can be implemented in training, ISO, guests and outlook satisfaction questionnaires.

Is Customer Thermometer the best Customer Service?

Customer Thermometer is ranked 1 out of 46 software in their category (Customer Service systems).

What are their main features and functionalities?

As a business aimed at generating as much sales as you can, your primary objective would be to know what your customers want. You need to target the right customers first. The right surveys can already gather the pulse of your potential clients. Aside from that, creating surveys as a way to gather feedback also helps for you to evaluate if you are doing the right thing, whether you are selling a product or rendering service. The welfare of your firm depends on how you satisfy your customer, so it is very crucial to know their needs and respond to those. While it is challenging to get them to answer surveys, Customer Thermometer does that for you in a strategic way. Current users include Moonfruit, Bottle, Dura, and many others.

What are Customer Thermometer's pros? (5 Pros)

  • Customer Thermometer is a unique tool that that presents a survey form in a simple and creative way that will not overwhelm customers
  • There is greater chance that customers will participate in the survey once they see the email because they can see how easy it is to answer it
  • Users can create their professional and attractive survey in just a few minutes
  • Survey respondents are not kept anonymous, which can be useful for follow up actions
  • Customer Thermometer can be integrated with other programs such as Zendesk and Desk.com

What are Customer Thermometer's cons? (2 cons)

  • Users need to invest additional time for making sure that the survey is creative
  • Customer Thermometer is not supported in Open API, which could also be helpful.

Who are their main alternatives?

The two main competitors of Customer Thermometer software include Nicereply and KnowledgeOwl. Nicereply software is a cloud-hosted customer satisfaction survey platform that helps to measure Customer Satisfaction, Net Promoter Score, and Customer Effort Score whereas Customer Thermometer software is a cloud-hosted Customer Support solution that offers real-time customer feedback.

Customer Thermometer is available both in cloud-based and through on-premise solutions but Nicereply is offered as a cloud-based solution. Both Nicereply and Customer Thermometer solutions are ideal for small, mid-level and large enterprise businesses.

Nicereply is a product by Nice Reply s.r.o. while Customer Thermometer software is a product of Customer Thermometer Company. KnowledgeOwl software is a cloud-hosted knowledge management system ideal for businesses of every size but in comparison, Customer Thermometer software is a cloud-hosted Customer Support solution for any size of a business.

Customer Thermometer software can also be installed on-premise but KnowledgeOwl is only available in cloud-based solution. KnowledgeOwl is a product of KnowledgeOwl whereas Customer Thermometer software is a product of Customer Thermometer Company. Both products offer online and Business Hours support.

What is the cost of Customer Thermometer?

The cost of license starts at $29 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 5.8 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Customer Thermometer

What should you ask Customer Thermometer during a demo session? (65 questions)

Schedule a demo with Customer Thermometer and access 65 must ask questions for the vendor while watching Customer Thermometer in action. Visit the vendor's website here.

Is it the right software for you?

Customer Thermometer software offers a Customer Support solution for large business, small and medium businesses. Markets such as Asia, Australia, Europe, Middle-East and Africa, Germany, India, Japan, Canada, Latin America, the United Kingdom, China, and the United States can benefit from this software. The software is available for all types of industries and business sizes.

Customer Thermometer's list of categories:

Survey Software
Customer Experience Management

Customer Thermometer's list of features:

Contact Management
Customer Database
Customer Service
Customer Support Tracking
Sales Reports
Email Invitations & Reminders
Site Intercept Survey

Customer Thermometer Vs. Alternatives

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Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.