Customer Thermometer Review - why 4.8 stars?

Customer Thermometer Review
ITQlick Score: 97/100
ITQlick Rating: (4.8/5)
Pricing: 5.8/10 - average cost
Category: Customer Service -> Customer Thermometer
Ranking:Ranked 1 out of 46 Customer Service systems
Company: Customer Thermometer
Pricing: starts at $29 per month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop
Links: Customer Thermometer pricing, Customer Thermometer alternatives
Shlomi LaviShlomi Lavi / updated: Nov 23, 2021

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What is Customer Thermometer?

Customer Thermometer is a customer satisfaction survey software that is cloud-based. The software allows customers to answer surveys directly from their emails. Here are some features of this software:
  • Friction-free Email Surveys: This feature eliminates the click this link or extra emails, thereby increasing your survey response rate.
  • Customize icons and Library: This feature offers icons that personalize and enhance feedback from customers.
  • Out of the Box Reports: The eliminates the need to build reports; these reports can be gotten at the click of a button.
Customer Thermometer is a customer satisfaction survey founded in 2010 and headquartered in Brighton, Sussex, UK. The software company has about 16 employees working for them. The customer satisfaction survey software won the Queen Award for Enterprise for International Trade in 2019 and won the Gold Stevie Award for Customer Service in the same year.

What is Customer Thermometer rating? ()

The rating of Customer Thermometer is 4.8 stars out of 5 and the total score is 97 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Customer Thermometer's typical customers?

Customer Thermometer is ideal for different companies, big or small. It is also highly useful for non-profit organizations because it supports different types of surveys. The software is very appropriate for satisfaction surveys. For instance, in a company or organization, the tool can be used for surveying employees. They can answer the survey in whenever its convenient while the employer gets a real-time response. Aside from that, service-oriented firms can gather customers feedback regarding their service. The same can be implemented in training, ISO, guests and outlook satisfaction questionnaires.

Is Customer Thermometer the best Customer Service?

Customer Thermometer is ranked 1 out of 46 software in their category (Customer Service systems).

What are their main features and functionalities?

As a business aimed at generating as much sales as you can, your primary objective would be to know what your customers want. You need to target the right customers first. The right surveys can already gather the pulse of your potential clients. Aside from that, creating surveys as a way to gather feedback also helps for you to evaluate if you are doing the right thing, whether you are selling a product or rendering service. The welfare of your firm depends on how you satisfy your customer, so it is very crucial to know their needs and respond to those. While it is challenging to get them to answer surveys, Customer Thermometer does that for you in a strategic way. Current users include Moonfruit, Bottle, Dura, and many others.

What are Customer Thermometer's pros? (5 Pros)

  • The software offers simple administration
  • Customer Thermometer features an easy and enjoyable interface for customers
  • The software comes with CRM integration
  • Survey respondents are not kept anonymous, which can be useful for follow up actions
  • Customer Thermometer can be integrated with other programs such as Zendesk and Desk.com

What are Customer Thermometer's cons? (2 cons)

  • The software can be challenging to get a code variable to work accurately
  • Customer Thermometer is not supported in Open API, which could also be helpful.

Who are their main alternatives?

This customer survey software competes with other top customer feedback platforms, and its closest alternatives are GetFeedback, Netigate, and Alchemer. Here are how these systems compare to Customer Thermometer.
  • Functionality: The Customer Thermometer features Set your survey (s) to send at a specified time, Lock responses after a specific time, Reminder survey function for non-responders, Master lists feature for managing CSV uploads, Unsubscribe management features, Instant survey design wizard, Icon library, icon playground, Custom icon upload; create your own, Archive for older surveys and blasts, Closed Loop process for customer follow-ups, etc. Compared to its alternatives, the Customer Thermometer has the Context sensitive landing pages feature that lacks close alternatives.
  • Customers/Industries: In terms of industries, Customer Thermometer targets the Transportation and Logistics, IT and Managed Service Providers, Education, Accountancy and Professional Services, Retail and eCommerce, BPO and Outsourcers, Facilities Management, Training Providers, Telco/ISP, and Medical/Social Care industries. Compared to its alternatives, Netigate targets the Building and construction and Automotive industries, Alchemer targets the Education, Healthcare, Non-profits, and Government industries.
  • Cost: Customer Thermometer has a license price starting from $29 per month. Compared to its competitors, all its close alternatives do not have their license plans made public. According to industry expert cost research, Customer Thermometer is cost-rated at 2.9/5. This means it is an average-cost customer satisfaction survey software. The rating system considers softwares rated 1-2 as low-cost, 2.5-3.5 as average-cost, and 4-5 as high cost.
  • Cloud-based/On-premise: In terms of deployment, Customer Thermometer and its alternatives are cloud-based systems.
  • Support: Customer Thermometer and Alchemer offers various support channels like Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), and Chat. Netigate and Getfeedback offer similar support channels except for 24/7 (Live rep).

What is the cost of Customer Thermometer?

The Customer Thermometer is priced per response, and it has 8 license pricing plans. Here are the plans:
  • The Runner Plan: This plan is priced at $29 per month for unlimited users or agents and offers only 50 responses per month.
  • The Jumper Plan: This plan is priced at $49 per month for unlimited users or agents and offers only 200 responses per month.
  • The Flyer Plan: This plan is priced at $99 per month for unlimited users or agents and offers only 500 responses per month.
  • The Mach 1 Plan: This plan is priced at $159 per month for unlimited users or agents and offers only 1000 responses per month.
  • The Mach 2 Plan: This plan is priced at $259 per month for unlimited users or agents and offers only 5000 responses per month.
  • The Mach 3 Plan: This plan is priced at $400 per month for unlimited users or agents and offers only 10000 responses per month.
  • The Mach 4 Plan: This plan is priced at $700 per month for unlimited users or agents and offers only 20000 responses per month.
  • The Enterprise Plan: This plan does not have its license pricing information made public.
All these plans have the same features, and only the assigned number of responses is different.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 5.8 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Customer Thermometer

What should you ask Customer Thermometer during a demo session? (65 questions)

Schedule a demo with Customer Thermometer and access 65 must ask questions for the vendor while watching Customer Thermometer in action. Visit the vendor's website here.

Is it the right software for you?

Customer Thermometer is a customer satisfaction and survey system that is designed for both small and large businesses in various industries like Transportation and Logistics, IT and Managed Service Providers, Education, Accountancy and Professional Services, Retail and eCommerce, BPO and Outsourcers, Facilities Management, Training Providers, Telco/ISP, and Medical/Social Care. Some businesses using this customer satisfaction survey system are Indeed, SONOS, Glossier, REMAX, etc.

List of categories

Survey Software
Customer Experience Management

List of features

Contact Management
Customer Database
Customer Service
Customer Support Tracking
Sales Reports
Email Invitations & Reminders
Site Intercept Survey

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.