Customer Thermometer 2019 Review

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Last updated: Apr 29, 2019

Customer Thermometer Review

ITQlick rating
(4.8/5)

Starting from $19 Per month/user

Customer Thermometer software is an on-premise cloud-hosted Customer Support solution that helps its users to receive real-time and actionable feedback from every email they send. The platform is a business app...

  • Categories :

    • Survey Software
    • Customer Experience Management

What is Customer Thermometer? Updated: Apr 29, 2019

Customer Thermometer software is an on-premise cloud-hosted Customer Support solution that helps its users to receive real-time and actionable feedback from every email they send. The platform is a business application that users can use to gauge the mood of their customers through a 1-click response tool.

Through the Customer Thermometer software, businesses can get feedback from visitors about the experience they’ve had, as well as the kind of service they have received. The core features of Customer Thermometer software include embedded thermometer surveys, signature thermometer surveys, and email thermometer surveys.

The software records the response immediately each time a recipient clicks on any icon offered by the software. Customer Thermometer software is a product of Customer Thermometer Company that started its operations in 2010.

Customer Thermometer Average Rating -

The rating of Customer Thermometer is 4.8 stars. The rating is based on ITQlick expert review

Customer Thermometer Typical Customers

Customer Thermometer is ideal for different companies, big or small. It is also highly useful for non-profit organizations because it supports different types of surveys. The software is very appropriate for satisfaction surveys. For instance, in a company or organization, the tool can be used for surveying employees. They can answer the survey in whenever its' convenient while the employer gets a real-time response. Aside from that, service-oriented firms can gather customers feedback regarding their service. The same can be implemented in training, ISO, guests and outlook satisfaction questionnaires.

Customer Thermometer Features

As a business aimed at generating as much sales as you can, your primary objective would be to know what your customers want. You need to target the right customers first. The right surveys can already gather the pulse of your potential clients. Aside from that, creating surveys as a way to gather feedback also helps for you to evaluate if you are doing the right thing, whether you are selling a product or rendering service. The welfare of your firm depends on how you satisfy your customer, so it is very crucial to know their needs and respond to those. While it is challenging to get them to answer surveys, Customer Thermometer does that for you in a strategic way. Current users include Moonfruit, Bottle, Dura, and many others.

Customer Thermometer 5 Pros

  • Customer Thermometer is a unique tool that that presents a survey form in a simple and creative way that will not overwhelm customers
  • There is greater chance that customers will participate in the survey once they see the email because they can see how easy it is to answer it
  • Users can create their professional and attractive survey in just a few minutes
  • Survey respondents are not kept anonymous, which can be useful for follow up actions
  • Customer Thermometer can be integrated with other programs such as Zendesk and Desk.com

Customer Thermometer 2 Cons

  • Users need to invest additional time for making sure that the survey is creative
  • Customer Thermometer is not supported in Open API, which could also be helpful.

Customer Thermometer Alternatives

The two main competitors of Customer Thermometer software include Nicereply and KnowledgeOwl. Nicereply software is a cloud-hosted customer satisfaction survey platform that helps to measure Customer Satisfaction, Net Promoter Score, and Customer Effort Score whereas Customer Thermometer software is a cloud-hosted Customer Support solution that offers real-time customer feedback.

Customer Thermometer is available both in cloud-based and through on-premise solutions but Nicereply is offered as a cloud-based solution. Both Nicereply and Customer Thermometer solutions are ideal for small, mid-level and large enterprise businesses.

Nicereply is a product by Nice Reply s.r.o. while Customer Thermometer software is a product of Customer Thermometer Company. KnowledgeOwl software is a cloud-hosted knowledge management system ideal for businesses of every size but in comparison, Customer Thermometer software is a cloud-hosted Customer Support solution for any size of a business.

Customer Thermometer software can also be installed on-premise but KnowledgeOwl is only available in cloud-based solution. KnowledgeOwl is a product of KnowledgeOwl whereas Customer Thermometer software is a product of Customer Thermometer Company. Both products offer online and Business Hours support.

Customer Thermometer Pricing Information

Customer Thermometer software pricing is structured as follows:

• Runner- For 50 credits / month at $29/month. It supports unlimited users/agents.

• Jumper – For 200 credits/month at $49/month and supports unlimited users/agents

• Flyer- For 500 credits / month at $99/month and support unlimited users/agents

• Mach 1 – For 1000 credits / month at $159/month with unlimited users/agents

Customer Thermometer demo

25 questions to ask the vendor on Customer Thermometer demo

Is Customer Thermometer the right software for me?

Customer Thermometer software offers a Customer Support solution for large business, small and medium businesses. Markets such as Asia, Australia, Europe, Middle-East and Africa, Germany, India, Japan, Canada, Latin America, the United Kingdom, China, and the United States can benefit from this software. The software is available for all types of industries and business sizes.

Customer Thermometer Categories

Survey Software
Customer Experience Management

Specifications

Company:
Address: NB, Canada
Website:Customer Thermometer
Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems:

Customer Thermometer Features

Contact Management
Customer Database
Customer Service
Customer Support Tracking
Sales Reports
Email Invitations & Reminders
Site Intercept Survey

Customer Thermometer Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.8/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
Cloud
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9
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.8/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
23
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
56/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.8/10
License pricing license pricing (if provided by the software vendor)
$399
Hosting
NA
Functionality score
3
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AOL
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
55/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
NA
Functionality score
3
Fit small business
Fit medium business
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
48/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
NA
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review