Compare Zendesk and Vision Helpdesk - Sep 2023
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Bottom Line: Which is Better - Zendesk or Vision Helpdesk?
Vision Helpdesk is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Vision Helpdesk (82/100). Zendesk offers users more features (23) than Vision Helpdesk (12). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Vision Helpdesk
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Vision Helpdesk: JPK Software Solutions Pvt. Ltd. is a privately held debt free company located in Nashik Maharashtra, India. We service various IT sectors and provide professional services to clients across the globe. Started in 2005 as a Web Hosting Technical Support Company under website — ThinkSupport.Net In 2007 we started Software Development wing with our...
Who is more expensive? Zendesk or Vision Helpdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Vision Helpdesk.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Vision Helpdesk price starts at $12 per agent/month , When comparing Vision Helpdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zendesk cost is around the same cost of Vision Helpdesk.
Which software includes more/better features?
We've compared Zendesk Vs. Vision Helpdesk based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
Vision Helpdesk: Billing and Invoicing, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. The software is most suitable for small and medium businesses that are looking for a web based customer support service.
Vision Helpdesk
starts at $12 per agent/month
Vision Helpdesk is a web based help desk software solution for the customer support service of your business. The software was designed and launched by Vision Helpdesk headquartered in Mumbai, India. It provide...
PriceDemoCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Vision Helpdesk Specifications
ITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Vision Helpdesk review |
Company: | Vision Helpdesk |
Pricing: | starts at $12 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Vision Helpdesk review, Vision Helpdesk pricing, Vision Helpdesk alternatives |
Compare features
Zendesk: 23 Features
Vision Helpdesk: 12 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.