Vision Helpdesk Review - why 4.6 stars?

Vision Helpdesk Review
ITQlick Score: 82/100
ITQlick Rating: (4.6/5)
Pricing: 2/10 - low cost
Category: Help Desk -> Vision Helpdesk
Ranking:Ranked 32 out of 207 Help Desk systems
Company: Vision Helpdesk
Pricing: starts at $12 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: Vision Helpdesk pricing, Vision Helpdesk alternatives

Shlomi LaviShlomi Lavi / updated: Aug 30, 2020

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What is Vision Helpdesk?

Vision Helpdesk is a web based help desk software solution for the customer support service of your business. The software was designed and launched by Vision Helpdesk headquartered in Mumbai, India. It provides an integrated customer support service incorporating such services as calls, email, and social media support.

What is Vision Helpdesk rating? ()

The rating of Vision Helpdesk is 4.6 stars out of 5 and the total score is 82 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Vision Helpdesk's typical customers?

The software is most suitable for small and medium businesses that are looking for a web based customer support service. Web based customer support service of Vision makes sure that it is available round the clock. It has mainly been deployed in the software industry, although any business in need of customer support service can benefit from Vision.

If you have your business extended over multiple locations and want to centralize the customer support service at one point, Vision can be a viable solution for that purpose. It offers a single database to manage support for multiple locations.

Noteworthy clients of Vision Helpdesk include Webhost.uk.net, Couple.com, Hostgator.in, RSHosting.com, and Verve.com.

Is Vision Helpdesk the best Help Desk?

Vision Helpdesk is ranked 32 out of 207 software in their category (Help Desk systems).

What are their main features and functionalities?

Vision Helpdesk offers a wide range of useful features with a focus on efficient customer support. Important core features of the software are customer survey, email integration, scheduling, self service portal, automated password reset, incident and problem management, service level agreements, and mobile integration.

24/7 customer support service is guaranteed via email, phone, live chat, online self service, instructional videos, forums, help desk etc. For reporting, scheduling and other purposes, Vision Helpdesk offers several customization options. For instance, you can customize tables, templates, fields, fonts, and backgrounds.

The software offers support for over two dozen languages which makes it very suitable for international customers. Integration with API, CRM and legacy systems is available for clients who are already using old applications.

What are Vision Helpdesk's pros? (5 Pros)

  • Operations for multiple locations can be managed from a single database at single location.
  • Support for multiple companies can be managed with a single staff interface of the software.
  • The software offers flexible administration setting which means that each company can adjust the setting according to any specific needs.
  • The software offers email integration and email parsing using such methods as email piping, POP3 SSL, IMAP, and IMAP SSL.
  • Vision Helpdesk offers social media integration with all major social media platforms such as Facebook and Twitter.

What are Vision Helpdesk's cons? (2 cons)

  • Vision Helpdesk does not offer the important feature of active directory synchronization.
  • The core functionality of the software does not include the features of ITIL compliance and remote access.

Who are their main alternatives?

Two important competitors of Vision Helpdesk are Desk.com Help Desk Software and Freshdesk Help Desk Software. Desk.com software offers a limited feature set compared to Vision Helpdesk. For instance, in the core features of Desk.com, you don’t have the features of automated password reset, customer survey, scheduling, and self service portal.

Unlike Vision, Desk.com does not support multi-site operations. The customization options of Desk.com are also limited to customizable fields and there are no options for customizing tables, templates, fonts and backgrounds. Just like Vision, Desk. Com offers support for over two dozen major languages.

Freshdesk software offers quite similar features compared to Vision. Core features that are common between the two systems include billing & invoicing, customer survey, email integration, scheduling, self portal service, and service level agreements. The feature of automated password reset is not available on Freshdesk.

Customization options on Freshdesk are also very similar to the ones available on Vision Helpdesk. Both systems are also similar in that both offer support for over two dozen major languages and integration with various legacy applications.

What is the cost of Vision Helpdesk?

The cost of license starts at $12 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Vision Helpdesk

What should you ask Vision Helpdesk during a demo session? (65 questions)

Schedule a demo with Vision Helpdesk and access 65 must ask questions for the vendor while watching Vision Helpdesk in action.

Vision Helpdesk's list of categories:

Help Desk

Vision Helpdesk's list of features:

Billing and Invoicing
Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

Vision Helpdesk Vs. Alternatives

ITQlick rating
Score
Pricing
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Vision
ITQlick rating
4.6/5
Score
82/100
Pricing
2/10
License pricing
$12 per user/month
Functionality
13
Review
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Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$97 per user/month
Functionality
7
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.