Vision Helpdesk Review - why 4.6 stars?

Shlomi Lavi / updated: Jul 04, 2022

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What is Vision Helpdesk?

Vision Helpdesk is a web based help desk software solution for the customer support service of your business. The software was designed and launched by Vision Helpdesk headquartered in Mumbai, India. It provides an integrated customer support service incorporating such services as calls, email, and social media support.

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Who is it best for?

The software is most suitable for small and medium businesses that are looking for a web based customer support service. Web based customer support service of Vision makes sure that it is available round the clock. It has mainly been deployed in the software industry, although any business in need of customer support service can benefit from Vision.

If you have your business extended over multiple locations and want to centralize the customer support service at one point, Vision can be a viable solution for that purpose. It offers a single database to manage support for multiple locations.

Noteworthy clients of Vision Helpdesk include Webhost.uk.net, Couple.com, Hostgator.in, RSHosting.com, and Verve.com.

Main features and functionalities

Vision Helpdesk offers a wide range of useful features with a focus on efficient customer support. Important core features of the software are customer survey, email integration, scheduling, self service portal, automated password reset, incident and problem management, service level agreements, and mobile integration.

24/7 customer support service is guaranteed via email, phone, live chat, online self service, instructional videos, forums, help desk etc. For reporting, scheduling and other purposes, Vision Helpdesk offers several customization options. For instance, you can customize tables, templates, fields, fonts, and backgrounds.

The software offers support for over two dozen languages which makes it very suitable for international customers. Integration with API, CRM and legacy systems is available for clients who are already using old applications.

What is the actual cost?

The cost of license starts at $12 per agent/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Vision Helpdesk. You can also find here pricing information from Vision Helpdesk's website.

Pros

• Operations for multiple locations can be managed from a single database at single location.
• Support for multiple companies can be managed with a single staff interface of the software.
• The software offers flexible administration setting which means that each company can adjust the setting according to any specific needs.
• The software offers email integration and email parsing using such methods as email piping, POP3 SSL, IMAP, and IMAP SSL.
• Vision Helpdesk offers social media integration with all major social media platforms such as Facebook and Twitter.

Cons

• Vision Helpdesk does not offer the important feature of active directory synchronization.
• The core functionality of the software does not include the features of ITIL compliance and remote access.
• The software does not provide change management and contract management.
• Support features of the software do not include white papers and Wiki support.
• While multi-language support is available, the software does not offer support for multiple currencies.

How it stacks up?

Access a head to head analysis of Vision Helpdesk vs alternative software solutions.

Frequently Asked Questions (FAQs)