Helpdesk Software Review - why 3.2 stars?
Compare PricingITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 2.4/10 - low cost |
Category: | Help Desk -> Helpdesk Software review |
Ranking: | Ranked 52 out of 210 Help Desk systems |
Company: | HESK |
Pricing: | starts at $29 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Helpdesk Software pricing, Helpdesk Software alternatives |
Shlomi Lavi / updated: Sep 19, 2022
The developers of HESK are popular for providing help desk management system. They provide both installable and hosted help desk software for users. HESK offers virus free and spyware free software and SysAid is a sponsor of this help desk software.
The knowledgebase offers unlimited articles, unlimited subcategories and categories, easy search function, posting attachments to articles, article view counting, listing popular and newest articles and rating articles feature. The administrator/staff interface offers unlimited staff and administrators accounts support, ticket searching ability, assigning tickets to specific staff, managing staff and knowledge articles, tracking time spend on a ticket and more.
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Table of Contents
What is Helpdesk Software?
HESK is a PHP help desk software that can help users to manage customer support issues using a web-based ticket support system. Users can track, receive and organize customer support problems via tickets by urgency and by department. Moreover, you get this fast and user friendly help desk software for free.The developers of HESK are popular for providing help desk management system. They provide both installable and hosted help desk software for users. HESK offers virus free and spyware free software and SysAid is a sponsor of this help desk software.
Who is it best for?
HESK is perfect for small and midsize organizations and websites who want to manage their customer issues using a ticket based help desk system. Blue Chip, GH1 Web Hosting Inc., are some of the clients of HESK.Main features and functionalities
HESK comes with user friendly customer interface, knowledgebase, spam filtering, reply rating, email notifications and administrator/staff interface features. Customers can submit tickets via web form or email, attach necessary files, view and rate staff replies, receive email notifications of staff replies and search and browse knowledgebase using the customer interface. The interface also offers SPAM prevention and can suggest related knowledgebase articles to help customers solve the problem.The knowledgebase offers unlimited articles, unlimited subcategories and categories, easy search function, posting attachments to articles, article view counting, listing popular and newest articles and rating articles feature. The administrator/staff interface offers unlimited staff and administrators accounts support, ticket searching ability, assigning tickets to specific staff, managing staff and knowledge articles, tracking time spend on a ticket and more.
What is the actual cost?
The cost of license starts at $29 per agent/month. ITQlick pricing score is 2.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Helpdesk Software. You can also find here pricing information from Helpdesk Software's website.Pros
- HESK offers both hosted and open source installable deployment option for users
- HESK’s hosted solution offers unlimited users, support tickets, ticket categories, bandwidth and knowledgebase categories
- The customer support of HESK offers customer interface and knowledgebase for users
- The help desk software supports submitting tickets via email unlike other similar tools
- The help desk solution offers SPAM prevention and email notifications unlike other similar tools
Cons
- HESK doesn’t offer any mobile dedicated app for iOS and Android users
- HESK doesn’t support submitting tickets via social networking sites or phone calls
- The customer support of HESK doesn’t offer any live phone or chat support for users
- The help desk software is not feature rich comparing to other similar help desk solutions
- The help desk solution requires working MySQL and PHP 5 to use it properly
How it stacks up?
Access a head to head analysis of Helpdesk Software vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
List of categories
Complaint Management
Help Desk
Online CRM
Self-Service Portal
Small Business CRM
Ticket Management
Chat
Knowledge Management
List of features
Customer Survey
Knowledge Base/FAQ
Reporting
Support Ticket Tracking
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.