Microsoft Dynamics CRM Vs. Salesforce
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Last updated: Jan 04, 2018
Head to Head Comparison - Microsoft Dynamics CRM Vs. Salesforce
Looking for the right CRM solution? When it comes to selecting CRM software product, buyers are primarily concerned about the real total implementation cost, features, vendor reliability, user reviews, pros and cons. Here you can find a comparison between Microsoft Dynamics CRM Vs. Salesforce.
About the Providers - Microsoft Vs. Salesforce.com
Microsoft: Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in 2012. It is listed on the New York Stock Exchange and is a constituent of the S&P 500 index.
Compare Pricing - Microsoft Dynamics CRM Vs. Salesforce
Microsoft Dynamics CRM Starting from $44 Per month/user, Salesforce Starting from $65 Per month/user
In a scale between 1 to 10 Microsoft Dynamics CRM is rated 4, which is lower than the average cost of CRM software, When comparing Salesforce to their competitors, the software is rated 6 - similar to the average CRM software cost.
Bottom line:Salesforce is more expensive than Microsoft Dynamics CRM.
Compare Features and Functionality
As with any business software solutions, it’s important to consider features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Microsoft Dynamics CRM Vs. Salesforce based on some of the most important and required CRM features.
Microsoft Dynamics CRM: this software is considered "Featured reach" with more than 10 important features, here are the top 5: Customer Service, Marketing Automation, Social Media, Accounting Integration, Barcode Integration, .
Salesforce list of features include the following: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database,
Mobile Friendly / Cloud
Microsoft Dynamics CRM: their software can be used in the following: Standalone, On Premise, Cloud while Salesforce can be used with: Standalone, Cloud, SaaS
The Best Software?
Which solution is better? Microsoft Dynamics CRM or Salesforce? As usual, the question is not “Which software is better?” but “Which software is right for your needs and budget?”. Neither of these two CRM software is necessarily “better” than the other. Both offer industry-leading features and a scalable platform, as well as the ability to custom-build a unique solution with optional modules. If you would like to get quotes or having trouble deciding which CRM is the right for you, we’d love to help. Fill out the forms in this page to get demos, free quotes and a custom software recommendation.
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ITQlick.com is a trusted resource for software buyers. since 2012, we've helped more than 10,000 companies to choose the right software by sharing our extensive research, comparisons and detailed reviews on +5,000 software applications.
ITQlick services are free for software buyers. We get paid by software vendors when we make a good match between a software buyer and a software vendor. We can identify the right solution for companies of all shapes and sizes, from start-up companies to SMBs and Large enterprise with thousands of employees.
Microsoft Dynamics CRM Specifications
|Name:||Microsoft Dynamics CRM|
|Address||Microsoft Corporation, 157th Avenue Northeast, Redmond, WA|
|Software Type:||Standalone, On Premise, Cloud|
|Typical Customers:||Large business|
|Business Area:||Cross Business Areas|
|Platforms:||Desktop, Mobile, Cloud|
|Address||Salesforce.com Inc, Market Street, San Francisco, CA|
|Software Type:||Standalone, Cloud, SaaS|
|Typical Customers:||Small business, Medium business, Large business|
|Business Area:||Customer service, Marketing, Sales management, Service management|
|Platforms:||Desktop, Mobile, Cloud|
Salesforce: 21 Features
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Microsoft Dynamics CRM ReviewMicrosoft Dynamics CRM Overview
Updated: Jan 04, 2018
Microsoft Dynamics CRM is a customer relations solution developed by Microsoft. This tool mainly targets large business enterprises but may also be a good fit for smaller businesses. Microsoft Dynamics CRM can help improve sales and marketing in any given company, with unlimited user scalability. The latest version was released in October 2013.
Microsoft Dynamics CRM Average Rating -
The average rating of Microsoft Dynamics CRM is 4 stars. The rating is based on 87 aggregated online reviews.
Microsoft Dynamics CRM Typical Customers
Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever. With an unlimited number of users, companies with different offices can take advantage of this program which will definitely improve company performance.
Read more - Microsoft Dynamics CRM
Salesforce ReviewSalesforce Overview
Updated: Jan 04, 2018
Salesforce is a cloud-based CRM software designed to streamline day to day customer-related business activities. This is an application that has all the necessary tools and features for ensuring that sales and marketing are addressed in the best ways possible. A company that has a marketing team can take advantage of this application and use it to share information and collaborate for improving overall company performance.
Salesforce Average Rating -
The average rating of Salesforce is 5 stars. The rating is based on 180 aggregated online reviews.
Salesforce Typical Customers
Salesforce is ideal for individuals as well as companies. Large and medium companies with a wide client network will benefit more from using this software. This is more of a business management program that can facilitate in efficient organization of business tasks. Customers are able to track their queries using the portal that is provided specifically for them. There is a social media plugin that would be useful in social marketing.
Is Salesforce the right software for me?
SalesForce is a product that supports vast CRM functionality, and we at ITQlick.com certainly recommend adding it to your short-list in case your required solution should focus on the following modules: sales and marketing automation, customer service, and knowledge management. If your organization needs software that supports features such as help desk or call center, then we think that SalesForce is less suitable for you, and we will be happy to recommend a solution that better matches your business.
SalesForce is intended for supporting a wide array of industries, such as research and management, banking, and retail and wholesale, to name a few. Yet, its core functionality does not support non-profits activities which are only offered as an add-on is some packages.
Salesforce is best fitted for small, medium, and large organizations that are not limited to an on-premise deployment model and can incorporate a cloud-based solution.
Read more - Salesforce
Microsoft Dynamics CRM AlternativesMicrosoft Dynamics has Netsuite CRM and Oracle CRM as its main competitors.
Oracle CRM provides a comprehensive CRM platform that covers sales, marketing & customer service. It also includes a social collaboration platform to share customer information, service history as well as market intelligence to improve the customer engagement process. Additionally it supports workflow automation, includes extensive data analytics to monitor real-time performance indicators, and supports both direct & indirect channel sales to extend the customer base.
Microsoft Dynamics CRM on the other hand offers similar solution with marketing automation that can address multiple channels, and supports advanced lead analysis & scoring which can result in more e
Read more - Microsoft Dynamics CRM Alternatives
Salesforce AlternativesTwo of the main competitors for Salesforce are Netsuite CRM and Oracle CRM.
Netsuite CRM is focused on the full cycle of customer management. This includes lead & opportunity, sales & fulfillment, renewals, as well as up-sell & cross selling opportunities. It comes as a cloud based solution with mobile device access, and allows companies to easily customize the solution to meet their business requirements. Additionally the product also supports sales forecasting & commissions, a customer support function, marketing automation tools as well as a social collaboration platform.
Unlike Netsuite CRM, Salesforce CRM offers a cloud based solution for companies with a free trial. There is Sales Cloud for sales force automation, Service Cloud for custo
Read more - Salesforce Alternatives
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