Microsoft Dynamics CRM Vs. Salesforce

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Last updated: May 15, 2017

Overview

Screenshots

Specifications

Microsoft Dynamics CRM Specifications

Name: Microsoft Dynamics CRM
Company: Microsoft
Address Microsoft Corporation, 157th Avenue Northeast, Redmond, WA
Software Type: Standalone, On Premise, Cloud
Typical Customers: Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud

Salesforce Specifications

Name: Salesforce
Company: Salesforce.com
Address Salesforce.com Inc, Market Street, San Francisco, CA
Software Type: Standalone, Cloud, SaaS
Typical Customers: Small business, Medium business, Large business
Business Area: Customer service, Marketing, Sales management, Service management
Platforms: Desktop, Mobile, Cloud

Features

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Expert Review

Microsoft Dynamics CRM Review
Updated: May 15, 2017

Microsoft Dynamics CRM Overview
Microsoft Dynamics CRM is a customer relations solution developed by Microsoft. This tool mainly targets large business enterprises but may also be a good fit for smaller businesses. Microsoft Dynamics CRM can help improve sales and marketing in any given company, with unlimited user scalability. The latest version was released in October 2013.

Microsoft Dynamics CRM Average Rating -
The average rating of Microsoft Dynamics CRM is 4 stars. The rating is based on 87 aggregated online reviews.

Microsoft Dynamics CRM Typical Customers
Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever. With an unlimited number of users, companies with different offices can take advantage of this program which will definitely improve company performance.

Read more - Microsoft Dynamics CRM

Salesforce Review
Updated: May 11, 2017

Salesforce Overview
Salesforce is a cloud-based CRM software designed to streamline day to day customer-related business activities. This is an application that has all the necessary tools and features for ensuring that sales and marketing are addressed in the best ways possible. A company that has a marketing team can take advantage of this application and use it to share information and collaborate for improving overall company performance.

Salesforce Average Rating -
The average rating of Salesforce is 5 stars. The rating is based on 676 aggregated online reviews.

Salesforce Typical Customers
Salesforce is ideal for individuals as well as companies. Large and medium companies with a wide client network will benefit more from using this software. This is more of a business management program that can facilitate in efficient organization of business tasks. Customers are able to track their queries using the portal that is provided specifically for them. There is a social media plugin that would be useful in social marketing.

Is Salesforce the right software for me?
SalesForce is a product that supports vast CRM functionality, and we at ITQlick.com certainly recommend adding it to your short-list in case your required solution should focus on the following modules: sales and marketing automation, customer service, and knowledge management. If your organization needs software that supports features such as help desk or call center, then we think that SalesForce is less suitable for you, and we will be happy to recommend a solution that better matches your business.

SalesForce is intended for supporting a wide array of industries, such as research and management, banking, and retail and wholesale, to name a few. Yet, its core functionality does not support non-profits activities which are only offered as an add-on is some packages.

Salesforce is best fitted for small, medium, and large organizations that are not limited to an on-premise deployment model and can incorporate a cloud-based solution.

Read more - Salesforce

Alternatives

    Microsoft Dynamics CRM Alternatives

    Microsoft Dynamics has Netsuite CRM and Oracle CRM as its main competitors.

    Oracle CRM provides a comprehensive CRM platform that covers sales, marketing & customer service. It also includes a social collaboration platform to share customer information, service history as well as market intelligence to improve the customer engagement process. Additionally it supports workflow automation, includes extensive data analytics to monitor real-time performance indicators, and supports both direct & indirect channel sales to extend the customer base.

    Microsoft Dynamics CRM on the other hand offers similar solution with marketing automation that can address multiple channels, and supports advanced lead analysis & scoring which can result in more e

    Read more - Microsoft Dynamics CRM Alternatives

    Salesforce Alternatives

    Two of the main competitors for Salesforce are Netsuite CRM and Oracle CRM.

    Netsuite CRM is focused on the full cycle of customer management. This includes lead & opportunity, sales & fulfillment, renewals, as well as up-sell & cross selling opportunities. It comes as a cloud based solution with mobile device access, and allows companies to easily customize the solution to meet their business requirements. Additionally the product also supports sales forecasting & commissions, a customer support function, marketing automation tools as well as a social collaboration platform.

    Unlike Netsuite CRM, Salesforce CRM offers a cloud based solution for companies with a free trial. There is Sales Cloud for sales force automation, Service Cloud for custo

    Read more - Salesforce Alternatives

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Salesforce Pricing

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