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Last updated: Oct 27, 2018
Home > CRM > Microsoft Dynamics CRM
The average rating of Microsoft Dynamics CRM is 4 stars. The rating is based on 2427 aggregated online reviews.
Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever. With an unlimited number of users, companies with different offices can take advantage of this program which will definitely improve company performance.
The intention in starting any type of business is to make money. Microsoft Dynamics CRM is a program that provides comprehensive support of this objective. Some key modules areSocial Media, Sales and Marketing, Customer Care, and there are many more included in this business functionality suite. With these tools, you can make sure that all your customers are fully satisfied, grow your sales and realize higher profits. This solution also supports sales intelligence, the driver for your revenue that be used by your sales and marketing teams.
Microsoft Dynamics has Netsuite CRM and Oracle CRM as its main competitors.
Oracle CRM provides a comprehensive CRM platform that covers sales, marketing & customer service. It
also includes a social collaboration platform to share customer information, service history as well as
market intelligence to improve the customer engagement process. Additionally it supports workflow
automation, includes extensive data analytics to monitor real-time performance indicators, and
supports both direct & indirect channel sales to extend the customer base.
Microsoft Dynamics CRM on the other hand offers similar solution with marketing automation that can
address multiple channels, and supports advanced lead analysis & scoring which can result in more
effective conversion. Additionally its service module provides a unified help desk whose performance is
measured against service level agreements to guarantee high customer satisfaction levels. Finally its
social collaboration platform includes a social listening feature to monitor brand awareness & feedback
on social media, as well as develops social insights through regular engagement with customers.
Then there is Netsuite CRM which supports sales forecasting & commissions which can be tied to the
variety of cross selling opportunities that the product offers its sales agents. In addition service agents
have access to customer histories for better up sell opportunities to maximize service & renewal
revenue, as well as possible new sales opportunities.
In comparison Microsoft Dynamics CRM offers integrated video conferencing & instant messaging which
is not fully supported by its competitors. Additionally it can easily be integrated to Microsoft Office 365
to improve business productivity & collaboration.
Microsoft Dynamics CRM has different editions with the lowest starting at $65 per month, per user.
| Company: | Microsoft |
|---|---|
| Address: | Microsoft Corporation, 157th Avenue Northeast, Redmond, WA |
| Customers: | Small business, Medium business |
| Business Area: | Cross Business Areas |
| Platforms: | Desktop, Mobile, Cloud |
| Operating Systems: | Mac OS, Windows, Linux |
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