Dynamics 365 Review - why 4.3 stars?

Microsoft Dynamics CRM Review
ITQlick Score: 95/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: CRM -> Dynamics 365 review
Ranking:Ranked 8 out of 605 CRM systems
Company: Microsoft
Pricing: starts at $65 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Dynamics 365 pricing, Dynamics 365 alternatives
Shlomi LaviShlomi Lavi / updated: Jun 02, 2024

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What is Dynamics 365?

Microsoft Dynamics is a cloud-based and on-premise CRM and ERP software for various businesses. The software is equipped with features such as;
  • Sales Management: This feature offers digital selling capabilities, enabling the users to meet the buyers right where they are. Users can build buyer relationships, collaborate seamlessly, boost seller productivity and adapt to rapid changes.
  • Customer Data Platform: This feature gives the users a real-time 360° view of their customers. It helps users engage their customers in a whole new way by bringing customer insight and voice to every interaction.
  • Human Resources: This feature helps users establish a conducive work environment where both the people and the business can thrive. Users can transform the experience of their employees, increase organizational agility, discover workforce insight, etc.
  • Project management: This feature offers users to connect their project-centric business in a single application. With project management and operations, users can drive the success of their projects.
Microsoft Dynamics 365 subsidiary of Microsoft, which started in 1975. The company is headquartered in Redmond, Washington, United States. The company has 10,000+ employees and has gained recognition as a leader by Gartner, Forester, and Nucleus Research.

Who is it best for?

Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever. With an unlimited number of users, companies with different offices can take advantage of this program which will definitely improve company performance.

Main features and functionalities

The intention in starting any type of business is to make money. Microsoft Dynamics CRM is a program that provides comprehensive support of this objective. Some key modules areSocial Media, Sales and Marketing, Customer Care, and there are many more included in this business functionality suite. With these tools, you can make sure that all your customers are fully satisfied, grow your sales and realize higher profits. This solution also supports sales intelligence, the driver for your revenue that be used by your sales and marketing teams.

What is the actual cost?

Dynamics 365 Sales offers four plans starting from $65 per user per month. The different plans are Professional Sales, Enterprise Sales, Premium Sales, and Relationship Sales. The Relationship Sales plan requires a minimum of 10 users. Dynamics 365 Sales offers a 30-day free trial to users.

  • Professional Sales- Cost $65 per user per month. 

  • Enterprise Sales- Cost $95 per user per month. 

  • Premium Sales- Cost $135 per user per month.

  • Relationship Sales- Cost $162 per user per month.

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Dynamics 365. You can also find here pricing information from Dynamics 365's website.


  • Microsoft Dynamics 365 offer both cloud-based and on-premise deployment
  • The software provides all basic customer support features
  • It is a low-cost software for its users/customers
  • Microsoft Dynamics CRM offers a diverse functionality unlike other CRM programs which only focus on the customer relations
  • Microsoft Dynamics CRM is aviaable as a SaaS and on-premise solution


  • Users complain of limited data storage
  • Microsoft Dynamics CRM should integrate with other essential applications rather than be limited only to Microsoft programs
  • Small companies might find Microsoft Dynamics CRM’s versatility too complex and not applicable for their business
  • Microsoft Dynamics CRM needs to improve on cloud applications and services as it seems to be overtaken with time

How it stacks up?

Access a head to head analysis of Dynamics 365 vs alternative software solutions.
ITQlick rating
License pricing
ITQlick rating
License pricing
$65 per user/month
ITQlick rating
License pricing
$9.90 per user/month
ITQlick rating
License pricing
$25 per user/month
Zoho CRM
ITQlick rating
License pricing
$14 per user/month
ITQlick rating
License pricing
$19 per user/month

Frequently Asked Questions (FAQs)

Is it the best CRM system?

Dynamics 365 is ranked 8 out of 605 software in their category (CRM systems).

How they are rated on ITQlick?

The rating of Dynamics 365 is 4.3 stars out of 5 and the total score is 95 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Dynamics 365 makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Dynamics 365 on your mobile/smart phone.

What should we ask during a demo session?

Differences between Dynamics 365 and alternatives?

The most popular alternatives to Dynamics 365 in 2024: Pipedrive, Salesforce CRM, Zoho CRM, Nimble, Keap. Access the complete competitors analysis here - Dynamics 365 VS CRM Software alternatives.

Is Dynamics 365 right for you or your business?

The Microsoft Dynamics 365 CRM and ERP tools help businesses improve and better serve their customers. Microsoft Dynamics 365 is well suited for beverage and bottling companies, automobile companies, educational institutions, financial institutions, government parastatal, health institutions, manufacturing companies, media and telecommunication companies, retail, consumer goods, etc. Examples of customers currently in partnership with Microsoft Dynamics 365 are Columbia, UNICEF Nederland, Dr. Martens, Toyota, Coca-Cola, Crate and Barrel, HP, Chevron, BMW, Lowe, VITA healthcare, Mercedes Benz USA, etc.

List of categories

Banking CRM
Casino CRM
Insurance CRM
Mobile CRM
Online CRM
Real Estate CRM
Small Business CRM
Manufacturing CRM
Alumni Management
Retail CRM POS

List of features

Customer Service
Marketing Automation
Social Media
Accounting Integration
Barcode Integration
CRM Integration
ERP Integration
Quality Control
RFID Integration
Stock Inquiries
Supplier Management
Transfer Management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.