Let our CRM Software Experts help you find the right Software for your Business!
Last updated: May 15, 2017
| Company: | Microsoft |
|---|---|
| Address: | Microsoft Corporation, 157th Avenue Northeast, Redmond, WA |
| Customers: | Large business |
| Business Area: | Cross Business Areas |
| Platforms: | Desktop, Mobile, Cloud |
| Operating Systems: | Mac OS, Windows, Linux |
Microsoft Dynamics has Netsuite CRM and Oracle CRM as its main competitors.
Oracle CRM provides a comprehensive CRM platform that covers sales, marketing & customer service. It
also includes a social collaboration platform to share customer information, service history as well as
market intelligence to improve the customer engagement process. Additionally it supports workflow
automation, includes extensive data analytics to monitor real-time performance indicators, and
supports both direct & indirect channel sales to extend the customer base.
Microsoft Dynamics CRM on the other hand offers similar solution with marketing automation that can
address multiple channels, and supports advanced lead analysis & scoring which can result in more
effective conversion. Additionally its service module provides a unified help desk whose performance is
measured against service level agreements to guarantee high customer satisfaction levels. Finally its
social collaboration platform includes a social listening feature to monitor brand awareness & feedback
on social media, as well as develops social insights through regular engagement with customers.
Then there is Netsuite CRM which supports sales forecasting & commissions which can be tied to the
variety of cross selling opportunities that the product offers its sales agents. In addition service agents
have access to customer histories for better up sell opportunities to maximize service & renewal
revenue, as well as possible new sales opportunities.
In comparison Microsoft Dynamics CRM offers integrated video conferencing & instant messaging which
is not fully supported by its competitors. Additionally it can easily be integrated to Microsoft Office 365
to improve business productivity & collaboration.
Microsoft has invested in two new cables to connect its North American data centers with facilities in Ireland, and it says it will soon help build similar data networking links to Asia. "Over the past 9 months, Microsoft has been significantly i.read more
The Dynamics CRM Online Spring 2015 update makes it easier for Office users to access and edit CRM data. Microsoft Office and Dynamics CRM Online offer users a more seamless way of accessing customer information after this week's release of the.read more
Customer case management remained "core to support operations" in 2014, according to John Ragsdale, president of technology and research for the Technology Services Industry Association (TSIA). It's even finding its way into small and midsized bus.read more
Dynamics CRM 2015 and the 2015 Update of Dynamics Marketing have brought ‘significant’ enhancements across marketing, sales and service says Microsoft’s Keir Garrett. She outlines some of the changes and what they mean for business. As part of Mic.read more
As I made clear in last week's post, winning elite status ain't easy. It takes a company that not only had a strong impact in 2014 but is built for the future, too - which takes all the moving parts I've mentioned recently - great culture, excelle.read more
Microsoft Dynamics CRM attendees at this week's Dynamics Technical Conference were noticeably more subdued than their AX counterparts in terms of Twitter usage today as the event kicked off, but Day 1 ended with some interesting updates, including a.read more
Information security company High-Tech Bridge has uncovered a flaw in the Microsoft Dynamics CRM package that could allow the insertion of malicious code..read more
Microsoft Dynamics CRM Online for the U.S. Government is now generally available, Kirill Tatarinov, executive vice president of the Microsoft Business Solutions Group, announced today.read more
Microsoft Dynamics CRM has enabled Provident Housing to increase the conversion ratio of leads to deals by 30 percent in 2013-14..read more
To distinguish Grant Thornton International Ltd (GTIL) from its larger competitors, its member firms must maintain closer relationships with—and deliver personalized attention to—their clients. The independent member firms of GTIL are deploying Micro.read more
Last year, we reviewed the rapid evolution in the best practices and toolsets for releasing Microsoft Dynamics CRM solutions and configuration data. This session will serve as an update on the tools and best practices for release management for Dynam.read more
There's no polite way to say it: Microsoft's mobile strategy is a complete failure. As good as Microsoft is looking in cloud computing, mobile remains a black hole in Redmond. But it needn't remain that way..read more
Microsoft is commercializing technology it acquired earlier this year when it bought GreenButton in the form of a new Azure cloud batch service..read more
Microsoft Corp. (Nasdaq "MSFT") on Wednesday announced that it will offer a new Sales Productivity solution that combines Microsoft Dynamics CRM Online Professional with Office 365 and Power BI. This powerful combination gives sales professionals t.read more
Taking aim squarely at Salesforce, Microsoft has rolled out a new offer that combines Microsoft Dynamics CRM Online Professional with Office 365 and Power BI into what it calls its Sales Productivity solution..read more
The software giant says that more than 40,000 customers and some 4.25 million users are using Microsoft Dynamics CRM in the industry and ....read more
Microsoft Dynamics CRM 2015, which will be released in the fourth quarter of this year, aims to improve collaboration between sales .read more
MANILA, Philippines – Microsoft launched in the Philippines Tuesday the latest version of their Dynamics CRM (Customer Relationship Management) software which helps businesses improve their services for their customers. Microsoft Dynamics CRM Online.read more
Scheduled for a fourth-quarter release, the customer relationship management software will include features that bring both sales and marketing teams to the table. Microsoft is gearing up for the release of the next major update to its customer rela.read more
Last year Microsoft added access to InsideView's sales intelligence capabilities from within Dynamics CRM Online for professional users in North America at no extra charge, and it's changed how some CRM users work..read more
| Vendor | Package Version | Price/user/month |
|
Salesforce |
Performance: | $300 |
| Enterprise: | $125 | |
| Professional: | $65 |
SaaS is a growing CRM market. Many reports stated that SaaS has been the choice of many business organizations today. According to an industry-report, 40% of CRM systems sold in 2013 are SaaS-based. Overall, the CRM industry is booming. The CRM market is projected to grow up to $36.4 billion by 2017 from the present worth of around $23 billion.
As a small business you may be using a CRM that isn’t providing you the information that you require to make timely and intelligent decisions. Even worse is a scenario where you are still using stone age tools – a spreadsheet for reports, a smartpho... read more
History is full of interesting corporate rivalries. Upto a point these rivalries have helped to foster healthy competition, promote innovation and allow companies to focus on strengths. Whether its Fedex vs UPS, Walmart vs Target or AT&T vs Verizo... read more
Acquiring a new customer is not about closing the sale. It is about opening a relationship and building a bridge. This is a basic precept that companies cannot afford to ignore today. Companies have increasingly begun to realise the significance o... read more
When it comes to choosing the right customer relationship management (CRM) software, it all comes down to getting your hands on the one that offers the best value for your money. Unfortunately, many companies end up selecting the wrong product, which... read more
According to a Salesforce.com blog, Customer Relationship Management (CRM) can improve sales productivity by 30% if used correctly by an organization. With basic features like account and contact management, lead scoring, and opportunity tracking, pr... read more
It doesn’t matter if your company is running its own call center for customer service or if its main activity is the outsourcing of call center services, the fact is that it will have to deal with two faces of the same problem. One of them is technol... read more
When it comes to solving your customer’s issues regarding your services or products, you need to manage the situation quickly and efficiently. That’s why the Help Desk Software you choose for your company will make a difference because the long-term ... read more
If it’s about managing your customer’s experience, CRM software application is here to prove its worth. Customer Relationship Management (CRM) system is one of our old friends in sales and marketing. If it’s about business software, CRM is probably o... read more
For the new year coming your sales and marketing departments need the support of a software that can help them coordinate and manage all their actions. Now is the time to finally create and manage large prospect lists and design a refreshing approach... read more
CRM software for a company looks at different aspects of the customer engagement process to ensure that they can maximize service satisfaction and optimize revenue realization where possible. One aspect of this solution is the provision of a help des... read more
Customer Relationship Management (CRM) software is focused on managing and developing the way in which customers interact with an organization. It looks at the multiple avenues available, including marketing & sales of product and services, customer ... read more
Sales automation covers the main components of the sales process including order management, inventory control, customer management and sales forecasting. Whereas marketing automation focuses on the customer marketing process and seeks to manage cust... read more
Customer Relationship Management (CRM) is the foundation stone of any business that relies on maintaining and continuously expanding his customer base. CRM software solutions are one of the most important tools that have been assisting companies of a... read more
Customer Relationship Management (CRM) software is focused on managing and developing the way in which customers interact with an organization. It supports the multiple available avenues for client relations including marketing and sales of product a... read more
Lead Management is the first step in the sales process where a business creates and maintains an ongoing list of potential customers which will eventually turn into committed clientele. To help this process, Lead Management software is aimed at ensu... read more
For services based companies it is important that they can manage their operations in the field effectively both to ensure work is addressed, as well as that work allocations & time to deliver is optimized. In addition a service operation needs to en... read more
Field Service management refers to on site field work allocation & location, and then ensuring the appropriate service technician assignment, as well dispatching & monitoring the work to be done. This activity is an important part of services based c... read more
Since the arrival of Social Media nobody can take a rest, and that includes your company. Your brand and your corporate reputation is no longer something static but a living reality that grows, interacts and changes almost on a daily basis. As you ca... read more
Do you really think your customers randomly decided to trust your products or services? We can’t deny there is always a “good luck” factor, but the truth is that from the first contact of a potential client it mostly depends on your company to finall... read more
Can you imagine why some companies, which are not so stick-in-the-mud of traditional marketing, are very successful in meeting their annual target sales and revenue? Top secret online marketing formulas – could be. Well crafted online marketing strat... read more
Sales automation covers the main components of the sales process including order management, inventory control, customer management and sales forecasting. Whereas marketing automation focuses on the customer marketing process and seeks to manage cust... read more
A business phone system is a critical part of the day-to-day business operations. Besides connecting you to the outside world, it shapes your business image and helps boost sales.... read more
In today’s competitive marketplace, it is crucial for marketers to engage customers and prospects across different channels and nurture leads. One smart way of doing so is to invest in a robust lead management solution that efficiently tracks and man... read more
Customer service is the key to a successful business. So you cannot compromise with your help desk. Choosing the best help desk software can be tricky. Nevertheless here are a few common help desk software selection mistakes that some enterprises mak... read more
Sales force automation (SFA) software is designed to make the sales team more effective and streamline sales processes by automating tasks. The powerful software helps your sales professionals in effective sales planning, increased sales, better sale... read more
When it comes to choosing call center software, you are looking for a tool that meets the needs of your organization as well as customers while keeping cost in check. Customers want quick solutions to their queries, and a reliable contact center solu... read more
... read more
A customer relationship management (CRM) system is designed to organize your contact lists, which includes customers and prospects, among other connections. It enables you to prioritize leads, track sales pipeline, and send messages to your database.... read more
When looking for pest control software, it is important to ensure that you understand the exact requirements of your business with regard to technology. As a pest management company, you need a solution that can assist with general business tasks. Th... read more
Managing regulatory compliance is a big hassle for pharmaceutical industry. A number of pharmacies are now turning to customer relationship management software to execute sales plans and grow their revenue. CRM for pharmaceutical industry is designed... read more
As a retailer, your prime focus should be to enhance customer experience, as customer is the king and cannot be neglected. Retail customer relationship management (CRM) software solutions are designed to enhance experience of your customer base by he... read more
The hospitality industry is all about customer interaction, with a focus on improving customer experience. Hospitality customer relationship management (CRM) software is vital to the hotel industry, designed to help businesses improve customer experi... read more
Financial or banking institutions face a number of challenges and cannot let their guard down at any cost, especially in this age of cut-throat competition. Taking steps to improve customer experience could certainly help financial institutions to st... read more
Managing your pile of contacts can be a big hassle. But if you have the right contact management software, you can enjoy peace of mind that your contacts are organized and managed well, without you having to pay special attention to it. Managing con... read more
Are your service representatives spending maximum time looking for answers instead of dealing with customer enquiries? Are you worried that your data resources are not working optimally and your service reps are not able to focus on ensuring good cus... read more
Lead management is a critical process employed by businesses to generate new business. A lead management system is designed to help businesses track and optimize the entire sales process to improve your sales pipeline.... read more
Casino customer relationship management (CRM) software is designed to enable casino managers to monitor players and keep a close watch on the relative value of repeat customers. In a casino environment, customer service is critical and each type of c... read more
As a real estate firm, you need more than a database to store the leads and contacts you gain from your marketing efforts. You need cutting-edge contact management software, which is intuitive, quick, and easily navigable and allows for real-time tra... read more
No one needs a reliable customer relationship management (CRM) solution more than insurance companies because trust is critical when it comes to money management. A CRM solutions for insurance companies is designed to improve data management and boos... read more
No business, big or small, can afford not to have a customer relationship management (CRM) solution. After all, a robust CRM system is crucial to having your sales process firing on all cylinders and providing an impeccable customer service. As a sma... read more
Enterprise customer relationship management (CRM) systems are designed for large businesses with varying needs and multi-faceted customer-facing approaches, but it works equally good for small enterprises. With multiple departments and sales teams, i... read more
Customer relationship management (CRM) is the process and tool to manage customer interactions throughout the organization, with a bigger aim to improve customer relationship. Also known as contact management software, CRM consolidates all customer d... read more
CRM or Customer relationship management refers to software, practices, and technologies that businesses and companies can use to manage and analyze data and interactions with their customers. There are many ways to find and hire CRM software, and one... read more
CRM is the process and tool to assist organizations improve customer relationships. With many CRM solutions available, which system would you vote as the best CRM software for this year? Vote below and find out what other systems are popular today.... read more
For the new year coming your sales and marketing departments need the support of a software that can help them coordinate and manage all their actions. Now is the time to finally create and manage large prospect lists and design a refreshing approach... read more
Customer relationship management (CRM) software solutions such as Salesforce is known to improve sales productivity and efficiency in organizations. We determined 10 statements about Salesforce, let us know if you agree to each. Looking forward to yo... read more
Salesforce CRM is the leader in on-demand CRM (customer relationship management) solutions. Both large and small businesses trust their customer information to this platform, primarily because of its safe & secure sales application. With Salesforce, ... read more
Customer relationship management (CRM) is the process and tool to manage customer interactions throughout the organization, with a bigger aim to improve customer relationship. Also known as contact management software, CRM consolidates all customer d... read more
Implementing the proper distribution system is crucial to the success of your business. The right distribution software can facilitate management of business operations by tracking products and terms for customers and suppliers. Distribution systems ... read more
Customer service is critically important in the business world. What happens when your customer support staff member forgets to reply to an escalated email? What about your response time? Not responding to customer queries quickly can prove disastrou... read more
CRM
PriceDemo Compare with Microsof
CRM
PriceDemo Compare with Microsof
CRM
PriceDemo Compare with Microsof
CRM
PriceDemo Compare with Microsof
CRM
PriceDemo Compare with Microsof
CRM
PriceDemo Compare with Microsof
CRM
PriceDemo Compare with Microsof
CRM
PriceDemo Compare with Microsof
CRM Tools - Better Customer’s Experience
CRM
Read More
Buying HR Software: Problems (and Solutions)
HR
Read More
Best BI Software Products for Large Businesses
BI
Read More
Best 5 Retail /POS Software for SMBs
Retail/POS
Read More
Innovative Accounting Software for SMBs
Accounting
Read More
Top 5 Inventory Management Software Products
Inventory
Read More
6 Construction Software that Offer Robust Solutions
Construction
Read More
Top 5 Human Resources Software for SMBs
HR
Read More
4 Innovative Tools for Project Managers
Project
Read More
Best Solutions to Keep Your Facility Running Perfectly
Facilities
Read More
5 Cheap Alternatives to Salesforce
CRM
Read More
Top 5 Recruitment Software for Large Businesses
HR
Read More
Feedback on Microsoft Dynamics CRM
Latest version of Dynamics CRM looks like very competitive and heavyweight solution for big and small businesses who mainly focuses is on Sales, Marketing and Service sectors. Application has an up-to-date user interface and provides Microsoft Office look-and-feel. Dynamics CRM is easily customized as well as integrated with other Microsoft solutions.
I have worked almost for a year with this product, half of year with 2011 version, half of year with 2013 version. I was a Test Manager for Dynamics CRM implementation project.
Our CRM department is implementing Dynamics CRM for the first time and I would say that there were few challenges during it, but all of those were manageable. Client so far is very satisfied with current implementation.
Clear look’n’feel navigation for Windows users Extendable using Microsoft .NET technologies Available as a cloud and as on-premises installation Simple integration with other Microsoft apps (Lync, Sharepoint, Outlook, Yammer, etc.) and Visual Studio development environment Available also for mobile devices Application supports translation to different languages providing cross-country usage possibilities
Integrates mostly only with Microsoft solutions If not used in bundle with other Microsoft programs maintaining it will be costly If not Microsoft partner then getting response from support can take some time
Salesforce, Siebel, etc. I would say that Dynamics CRM is best for usage in all-Microsoft environment as this integration is easy to setup and automate.
Pricing