Let our CRM Software Experts help you find the right Software for your Business!
Last updated: Apr 04, 2018
| Company: | Microsoft |
|---|---|
| Address: | Microsoft Corporation, 157th Avenue Northeast, Redmond, WA |
| Customers: | Large business |
| Business Area: | Cross Business Areas |
| Platforms: | Desktop, Mobile, Cloud |
| Operating Systems: | Mac OS, Windows, Linux |
Microsoft Dynamics has Netsuite CRM and Oracle CRM as its main competitors.
Oracle CRM provides a comprehensive CRM platform that covers sales, marketing & customer service. It
also includes a social collaboration platform to share customer information, service history as well as
market intelligence to improve the customer engagement process. Additionally it supports workflow
automation, includes extensive data analytics to monitor real-time performance indicators, and
supports both direct & indirect channel sales to extend the customer base.
Microsoft Dynamics CRM on the other hand offers similar solution with marketing automation that can
address multiple channels, and supports advanced lead analysis & scoring which can result in more
effective conversion. Additionally its service module provides a unified help desk whose performance is
measured against service level agreements to guarantee high customer satisfaction levels. Finally its
social collaboration platform includes a social listening feature to monitor brand awareness & feedback
on social media, as well as develops social insights through regular engagement with customers.
Then there is Netsuite CRM which supports sales forecasting & commissions which can be tied to the
variety of cross selling opportunities that the product offers its sales agents. In addition service agents
have access to customer histories for better up sell opportunities to maximize service & renewal
revenue, as well as possible new sales opportunities.
In comparison Microsoft Dynamics CRM offers integrated video conferencing & instant messaging which
is not fully supported by its competitors. Additionally it can easily be integrated to Microsoft Office 365
to improve business productivity & collaboration.
Microsoft has invested in two new cables to connect its North American data centers with facilities in Ireland, and it says it will soon help build similar data networking links to Asia. "Over the past 9 months, Microsoft has been significantly i.read more
The Dynamics CRM Online Spring 2015 update makes it easier for Office users to access and edit CRM data. Microsoft Office and Dynamics CRM Online offer users a more seamless way of accessing customer information after this week's release of the.read more
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Dynamics CRM 2015 and the 2015 Update of Dynamics Marketing have brought ‘significant’ enhancements across marketing, sales and service says Microsoft’s Keir Garrett. She outlines some of the changes and what they mean for business. As part of Mic.read more
As I made clear in last week's post, winning elite status ain't easy. It takes a company that not only had a strong impact in 2014 but is built for the future, too - which takes all the moving parts I've mentioned recently - great culture, excelle.read more
Microsoft Dynamics CRM attendees at this week's Dynamics Technical Conference were noticeably more subdued than their AX counterparts in terms of Twitter usage today as the event kicked off, but Day 1 ended with some interesting updates, including a.read more
Information security company High-Tech Bridge has uncovered a flaw in the Microsoft Dynamics CRM package that could allow the insertion of malicious code..read more
Microsoft Dynamics CRM Online for the U.S. Government is now generally available, Kirill Tatarinov, executive vice president of the Microsoft Business Solutions Group, announced today.read more
Microsoft Dynamics CRM has enabled Provident Housing to increase the conversion ratio of leads to deals by 30 percent in 2013-14..read more
To distinguish Grant Thornton International Ltd (GTIL) from its larger competitors, its member firms must maintain closer relationships with—and deliver personalized attention to—their clients. The independent member firms of GTIL are deploying Micro.read more
Last year, we reviewed the rapid evolution in the best practices and toolsets for releasing Microsoft Dynamics CRM solutions and configuration data. This session will serve as an update on the tools and best practices for release management for Dynam.read more
There's no polite way to say it: Microsoft's mobile strategy is a complete failure. As good as Microsoft is looking in cloud computing, mobile remains a black hole in Redmond. But it needn't remain that way..read more
Microsoft is commercializing technology it acquired earlier this year when it bought GreenButton in the form of a new Azure cloud batch service..read more
Microsoft Corp. (Nasdaq "MSFT") on Wednesday announced that it will offer a new Sales Productivity solution that combines Microsoft Dynamics CRM Online Professional with Office 365 and Power BI. This powerful combination gives sales professionals t.read more
Taking aim squarely at Salesforce, Microsoft has rolled out a new offer that combines Microsoft Dynamics CRM Online Professional with Office 365 and Power BI into what it calls its Sales Productivity solution..read more
The software giant says that more than 40,000 customers and some 4.25 million users are using Microsoft Dynamics CRM in the industry and ....read more
Microsoft Dynamics CRM 2015, which will be released in the fourth quarter of this year, aims to improve collaboration between sales .read more
MANILA, Philippines – Microsoft launched in the Philippines Tuesday the latest version of their Dynamics CRM (Customer Relationship Management) software which helps businesses improve their services for their customers. Microsoft Dynamics CRM Online.read more
Scheduled for a fourth-quarter release, the customer relationship management software will include features that bring both sales and marketing teams to the table. Microsoft is gearing up for the release of the next major update to its customer rela.read more
Last year Microsoft added access to InsideView's sales intelligence capabilities from within Dynamics CRM Online for professional users in North America at no extra charge, and it's changed how some CRM users work..read more
| Vendor | Package Version | Price/user/month |
|
Salesforce |
Performance: | $300 |
| Enterprise: | $125 | |
| Professional: | $65 |
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Feedback on Microsoft Dynamics CRM
Latest version of Dynamics CRM looks like very competitive and heavyweight solution for big and small businesses who mainly focuses is on Sales, Marketing and Service sectors. Application has an up-to-date user interface and provides Microsoft Office look-and-feel. Dynamics CRM is easily customized as well as integrated with other Microsoft solutions.
I have worked almost for a year with this product, half of year with 2011 version, half of year with 2013 version. I was a Test Manager for Dynamics CRM implementation project.
Our CRM department is implementing Dynamics CRM for the first time and I would say that there were few challenges during it, but all of those were manageable. Client so far is very satisfied with current implementation.
Clear look’n’feel navigation for Windows users Extendable using Microsoft .NET technologies Available as a cloud and as on-premises installation Simple integration with other Microsoft apps (Lync, Sharepoint, Outlook, Yammer, etc.) and Visual Studio development environment Available also for mobile devices Application supports translation to different languages providing cross-country usage possibilities
Integrates mostly only with Microsoft solutions If not used in bundle with other Microsoft programs maintaining it will be costly If not Microsoft partner then getting response from support can take some time
Salesforce, Siebel, etc. I would say that Dynamics CRM is best for usage in all-Microsoft environment as this integration is easy to setup and automate.
Pricing