Dynamics 365 Review - why 4.3 stars?

Microsoft Dynamics CRM Review
ITQlick Score: 95/100
ITQlick Rating: (4.3/5)
Pricing: 4/10 - average cost
Category: CRM -> Dynamics 365
Ranking:Ranked 8 out of 600 CRM systems
Company: Microsoft
Pricing: starts at $65 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Dynamics 365 pricing, Dynamics 365 alternatives
Shlomi LaviShlomi Lavi / updated: Oct 20, 2021

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What is Dynamics 365?

Microsoft Dynamics is a cloud-based and on-premise CRM and ERP software for various businesses. The software is equipped with features such as;
  • Sales Management: This feature offers digital selling capabilities, enabling the users to meet the buyers right where they are. Users can build buyer relationships, collaborate seamlessly, boost seller productivity and adapt to rapid changes.
  • Customer Data Platform: This feature gives the users a real-time 360° view of their customers. It helps users engage their customers in a whole new way by bringing customer insight and voice to every interaction.
  • Human Resources: This feature helps users establish a conducive work environment where both the people and the business can thrive. Users can transform the experience of their employees, increase organizational agility, discover workforce insight, etc.
  • Project management: This feature offers users to connect their project-centric business in a single application. With project management and operations, users can drive the success of their projects.
Microsoft Dynamics 365 subsidiary of Microsoft, which started in 1975. The company is headquartered in Redmond, Washington, United States. The company has 10,000+ employees and has gained recognition as a leader by Gartner, Forester, and Nucleus Research.

What is Dynamics 365 rating? ()

The rating of Dynamics 365 is 4.3 stars out of 5 and the total score is 95 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Dynamics 365's typical customers?

Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever. With an unlimited number of users, companies with different offices can take advantage of this program which will definitely improve company performance.

Is Dynamics 365 the best CRM?

Dynamics 365 is ranked 8 out of 600 software in their category (CRM systems).

What are their main features and functionalities?

The intention in starting any type of business is to make money. Microsoft Dynamics CRM is a program that provides comprehensive support of this objective. Some key modules areSocial Media, Sales and Marketing, Customer Care, and there are many more included in this business functionality suite. With these tools, you can make sure that all your customers are fully satisfied, grow your sales and realize higher profits. This solution also supports sales intelligence, the driver for your revenue that be used by your sales and marketing teams.

What are Dynamics 365's pros? (5 Pros)

  • Microsoft Dynamics 365 offer both cloud-based and on-premise deployment
  • The software provides all basic customer support features
  • It is a low-cost software for its users/customers
  • Microsoft Dynamics CRM offers a diverse functionality unlike other CRM programs which only focus on the customer relations
  • Microsoft Dynamics CRM is aviaable as a SaaS and on-premise solution

What are Dynamics 365's cons? (2 cons)

  • Users complain of limited data storage
  • Microsoft Dynamics CRM should integrate with other essential applications rather than be limited only to Microsoft programs

Who are their main alternatives?

According to our research, Salesforce Sales Cloud, Zendesk, Zoho Desk, and Freshdesk were identified as the closest alternatives of Microsoft Dynamics 365. We will compare these CRM software systems in aspects such as;
  • Functionality: Microsoft Dynamics 365 offer a majority of all features offered by its closest alternatives. Zendesk, Zoho Desk, and Freshdesk have features like Ticketing systems, project management, and integrations. Sales Cloud lacks features like Queue Management, Surveys alongside Feedback, Virtual Assistant, Knowledge Base Management, etc.
  • Customers/Industries: Microsoft Dynamics 365 targets healthcare firms, manufacturing companies, financial services, with big customers like Toyota, Coca-cola, BMW, etc. Zendesk targets businesses in industries like health, sales, IT, Education, etc. It has big customers like Uber and Simens. Salesforce targets industries in communication, consumer goods, media and entertainment, retail, etc. Salesforce has customers with brands such as IBM and Mercedes Benz.
  • Cost: Based on expert cost research, Microsoft Dynamics 365 is cost-rated 2/5 (where 1-2 is low-cost, 3 is average-cost, and 5 is high-cost), indicating that it is a low-cost software. Microsoft Dynamics 365 services plan starts at $50 per user/month (with a free trial) Freshdesk starts at $18 per user/month and $15 per user/year (with a free trial and a free version to users) Zoho Desk starts at $18 per user/month and $12 per user/year (with a free trial and a free version). Zendesk starts at $19 per month and offers a free trial to its users.
  • Cloud-based/On-premise: Microsoft Dynamics 365 and the CRM software companies, in comparison, are all cloud-based softwares. However, Microsoft Dynamics 365 has an On-premise deployment for Windows and Linux.
  • Popularity: Microsoft Dynamics 365 (under the parent company of Microsoft, founded in 1975) is a publicly traded company (Nasdaq: MSFT). It is considered more popular than most of its closest alternatives like Salesforce Sales Cloud (publicly traded as NYSE: CRM and founded in 2003), Zendesk (publicly traded as NYSE: ZEN and founded in 2003).
  • Scalability: Microsoft Dynamics 365 and its closest alternatives like Salesforce Sales Cloud, Zendesk, Zoho Desk, and Freshdesk are all scalable, fit for small, growing, and large enterprises.
  • Support: The Microsoft Dynamics 365 team and its alternatives provide customer support services such as Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat, and 24/7 Live Representatives. Only Salesforce Sales Cloud lacks the 24/7 Live Representative.

What is the cost of Dynamics 365?

The pricing information for Microsoft Dynamics 365 is categorized into 10 business areas such as; The Customer Data platform license pricing starts from $1,500 per tenant/month, Sales starts from $65 per user/month. Services starts from $50 per user/month, Marketing starts from $1,500 per tenant/month and Commerce starts from $180 per user/month.

Furthermore, the Supply chain license pricing starts from $180 per user/month. Human Resources starts from $120 per user/month. Finance starts from $180 per user/month. Project Management starts from $120 per user/month, and finally, Small and Medium Businesses start from $70 per user/month.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Dynamics 365

What should you ask Microsoft during a demo session? (65 questions)

Schedule a demo with Dynamics 365 and access 65 must ask questions for the vendor while watching Dynamics 365 in action.

Is it the right software for you?

The Microsoft Dynamics 365 CRM and ERP tools help businesses improve and better serve their customers. Microsoft Dynamics 365 is well suited for beverage and bottling companies, automobile companies, educational institutions, financial institutions, government parastatal, health institutions, manufacturing companies, media and telecommunication companies, retail, consumer goods, etc. Examples of customers currently in partnership with Microsoft Dynamics 365 are Columbia, UNICEF Nederland, Dr. Martens, Toyota, Coca-Cola, Crate and Barrel, HP, Chevron, BMW, Lowe, VITA healthcare, Mercedes Benz USA, etc.

List of categories

CRM
Banking CRM
Casino CRM
Insurance CRM
Mac CRM
Mobile CRM
Online CRM
Real Estate CRM
Small Business CRM
Manufacturing CRM
Alumni Management
Retail CRM POS

List of features

Customer Service
Marketing Automation
Social Media
Accounting Integration
Barcode Integration
CRM Integration
ERP Integration
Multi-Language
Multi-Location
Purchasing
Quality Control
RFID Integration
Stock Inquiries
Supplier Management
Transfer Management

Dynamics 365 Vs. Alternatives

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Microsoft
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4.3/5
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95/100
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4.6/5
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Salesforce
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4.4/5
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98/100
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3/10
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$25 per user/month
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Zoho
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4.2/5
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98/100
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2/10
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$12 per user/month
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36
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Nimble
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2.8/5
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97/100
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2/10
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$19 per user/month
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31
Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.