Dynamics 365 Review - why 4.3 stars?

Microsoft Dynamics CRM Review
ITQlick Score: 95/100
ITQlick Rating: (4.3/5)
Pricing: 4/10 - average cost
Category: CRM -> Dynamics 365
Ranking:Ranked 8 out of 600 CRM systems
Company: Microsoft
Pricing: starts at $65 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Dynamics 365 pricing, Dynamics 365 alternatives

Shlomi LaviShlomi Lavi / updated: Jul 13, 2020

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What is Dynamics 365?

Microsoft Dynamics CRM is a customer relations solution developed by Microsoft. This tool mainly targets large business enterprises but may also be a good fit for smaller businesses. Microsoft Dynamics CRM can help improve sales and marketing in any given company, with unlimited user scalability. The latest version was released in October 2013.

What is Dynamics 365 rating? ()

The rating of Dynamics 365 is 4.3 stars out of 5 and the total score is 95 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Dynamics 365's typical customers?

Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever. With an unlimited number of users, companies with different offices can take advantage of this program which will definitely improve company performance.

Is Dynamics 365 the best CRM?

Dynamics 365 is ranked 8 out of 600 software in their category (CRM systems).

What are their main features and functionalities?

The intention in starting any type of business is to make money. Microsoft Dynamics CRM is a program that provides comprehensive support of this objective. Some key modules areSocial Media, Sales and Marketing, Customer Care, and there are many more included in this business functionality suite. With these tools, you can make sure that all your customers are fully satisfied, grow your sales and realize higher profits. This solution also supports sales intelligence, the driver for your revenue that be used by your sales and marketing teams.

What are Dynamics 365's pros? (5 Pros)

  • Microsoft Dynamics CRM is easy to follow through since most users are familiar with Microsoft programs.
  • User support is impressive and any issues are resolved in a short while
  • Microsoft Dynamics CRM is supported by mobile platforms and can be accessed from variety of mobile devices
  • Microsoft Dynamics CRM offers a diverse functionality unlike other CRM programs which only focus on the customer relations
  • Microsoft Dynamics CRM is aviaable as a SaaS and on-premise solution

What are Dynamics 365's cons? (2 cons)

  • Microsoft Dynamics CRM can be quite costly if a business doe snot implement the entire Microsoft suite
  • Microsoft Dynamics CRM should integrate with other essential applications rather than be limited only to Microsoft programs

Who are their main alternatives?

Microsoft Dynamics has Netsuite CRM and Oracle CRM as its main competitors.

Oracle CRM provides a comprehensive CRM platform that covers sales, marketing & customer service. It also includes a social collaboration platform to share customer information, service history as well as market intelligence to improve the customer engagement process. Additionally it supports workflow automation, includes extensive data analytics to monitor real-time performance indicators, and supports both direct & indirect channel sales to extend the customer base.

Microsoft Dynamics CRM on the other hand offers similar solution with marketing automation that can address multiple channels, and supports advanced lead analysis & scoring which can result in more effective conversion. Additionally its service module provides a unified help desk whose performance is measured against service level agreements to guarantee high customer satisfaction levels. Finally its social collaboration platform includes a social listening feature to monitor brand awareness & feedback on social media, as well as develops social insights through regular engagement with customers.

Then there is Netsuite CRM which supports sales forecasting & commissions which can be tied to the variety of cross selling opportunities that the product offers its sales agents. In addition service agents have access to customer histories for better up sell opportunities to maximize service & renewal revenue, as well as possible new sales opportunities.

In comparison Microsoft Dynamics CRM offers integrated video conferencing & instant messaging which is not fully supported by its competitors. Additionally it can easily be integrated to Microsoft Office 365 to improve business productivity & collaboration.

What is the cost of Dynamics 365?

The cost of license starts at $65 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Dynamics 365

What should you ask Microsoft during a demo session? (65 questions)

Schedule a demo with Dynamics 365 and access 65 must ask questions for the vendor while watching Dynamics 365 in action.

Dynamics 365's list of categories:

CRM
Banking CRM
Casino CRM
Insurance CRM
Mac CRM
Mobile CRM
Online CRM
Real Estate CRM
Small Business CRM
Manufacturing CRM
Alumni Management
Retail CRM POS

Dynamics 365's list of features:

Customer Service
Marketing Automation
Social Media
Accounting Integration
Barcode Integration
CRM Integration
ERP Integration
Multi-Language
Multi-Location
Purchasing
Quality Control
RFID Integration
Stock Inquiries
Supplier Management
Transfer Management

Dynamics 365 Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Microsoft
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
95/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$65 per user/month
Functionality
28
Compare
Pipedrive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
99/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
19
Salesforce
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
98/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$25 per user/month
Functionality
28
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
98/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
36
Review
Nimble
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
97/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Functionality
31
Review
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.