Salesforce CRM Review - why 4.4 stars?

Shlomi Lavi / updated: Dec 29, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is Salesforce CRM?

Salesforce is a customer relationship management (CRM) system that businesses can use to personalize their customer journey. Here are some features of this software:

• Marketing: This feature helps businesses to engage relevant customers from anywhere digitally.
• Sales: The Salesforce Sales feature allows businesses to sell smarter and grow their businesses.
• eCommerce: This feature helps businesses quickly launch and grow their businesses around their customers from anywhere.
• Customer Service: The Salesforce customer service feature helps businesses provide excellent customer service to their customers anywhere.

Salesforce is a customer relationship management software that was founded in 1999. The software company headquarters is situated in San Fransico, United States, and has about 10,000+ employees.

Who is it best for?

Salesforce is optimal for people as well as companies. Huge and average business with a large customer network will certainly benefit much more from utilizing this software. This is more of an organization management program that can help with in efficient company of service tasks. Customers are able to track their inquiries making use of the site that is offered particularly for them. There is a social media sites plugin that would work in social marketing.

Main features and functionalities

Salesforce can help your service accomplish its goals and objectives smoothly. The CRM software is rather flexible and includes a variety of necessary attributes like Advertising Cloud, Service Cloud as well as Sales Cloud among others. With all these functions, you will be able to market your product and services to your target audience and also be able to act on any leads.

Additionally, Salesforce sustains monitoring and also monitoring sales as well as acquiring various advertising methods, including using social media networks. Salesforce sends real-time notifications to guarantee that customers are always current.

What is the actual cost?

Salesforce Sales Cloud offers four plans starting from $25 per user per month. The different plans are Essentials, Professional, Enterprise, and Unlimited. Each plan offers a free trial. All plans offer an annual contract. Monthly plans are available for the Essentials edition. The Essentials edition can accommodate a maximum of 10 users while there is no upper limit for users for the Professional edition and above.

• Essentials- Cost $25 per user per month. 

• Professional- Cost $75 per user per month. 

• Enterprise- Cost $150 per user per month.

• Unlimited- Cost $300 per user per month.

ITQlick pricing score is 3 out of 10 (10 is most expensive). Access ITQlick pricing guide for Salesforce CRM. You can also find here pricing information from Salesforce CRM's website.

Pros

• The Salesforce workflows and granular data features are great for marketing
• The customer relationship management software is user-friendly
• Its sales features make work easier for sales departments

Cons

• Some users do not like the double authentication feature
• Since Salesforce is cloud based, you cannot access it while offline
• Cheaper Salesforce editions are limited in terms of available features
• Salesforce data center has been reported to fail in the past

How it stacks up?

Access a head to head analysis of Salesforce CRM vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Salesforce CRM right for you or your business?

Salesforce is suitable for small-large businesses in the Financial Services, Healthcare & Life Sciences, Communications, Consumer Goods, Public Sector, Retail, Manufacturing, Media, Transportation & Hospitality, Automotive, Energy & Utilities, Higher Education, Primary & Secondary Education, Philanthropy and Nonprofit sectors. Some businesses using this software globally are SONOS, Priority Health, IBM, NBC, Mercedes Benz, Bently, Zions Bank, etc.