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Last updated: Dec 03, 2018
Home > CRM > Salesforce
The average rating of Salesforce is 5 stars. The rating is based on 180 aggregated online reviews.
Salesforce is ideal for individuals as well as companies. Large and medium companies with a wide client network will benefit more from using this software. This is more of a business management program that can facilitate in efficient organization of business tasks. Customers are able to track their queries using the portal that is provided specifically for them. There is a social media plugin that would be useful in social marketing.
Salesforce can help your business achieve its goals and objectives smoothly. The CRM software is quite versatile and includes a number of essential features like Marketing Cloud, Service Cloud and Sales Cloud among others. With all these features, you will be able to market your products or services to your target audience and be able to follow up on any leads. In addition, Salesforce supports tracking and monitoring sales and deriving various marketing strategies, including the use of social networks. Salesforce sends out real-time notifications to ensure that users are always up-to-date.
Two of the main competitors for Salesforce are Netsuite CRM and Oracle CRM.
Netsuite CRM is focused on the full cycle of customer management. This includes lead & opportunity,
sales & fulfillment, renewals, as well as up-sell & cross selling opportunities. It comes as a cloud based
solution with mobile device access, and allows companies to easily customize the solution to meet their
business requirements. Additionally the product also supports sales forecasting & commissions, a
customer support function, marketing automation tools as well as a social collaboration platform.
Unlike Netsuite CRM, Salesforce CRM offers a cloud based solution for companies with a free trial. There
is Sales Cloud for sales force automation, Service Cloud for customer support, Marketing Cloud for
marketing automation as well as Community Cloud for social collaboration. Additionally there is a
dedicated tool Work.com for sales performance management.
Oracle CRM on the other hand while it addresses the sales, service, marketing and social collaboration
aspects of CRM, it also supports the configure, price & quote cycle as well. This allows companies to
improve product selection to target customer requirements, create quotation pricing for better
conversions, as well as configure workflows to adapt to a changing customer base. Additionally the
product supports easy integration to other enterprise software as well.
In comparison while Salesforce does address a number of these areas, an important difference is its
modular pricing structure which allows companies to choose which aspect of the customer management
process they want to manage. Additionally there is an App Exchange which helps customers add
productivity tools to enhance their CRM product as needed.
Salesforce has various editions to choose from, namely: Contact Manager, Group, Professional, Enterprise and Unlimited. Prices start from $5 and you will be charged depending on the version you pick.
| Company: | Salesforce.com |
|---|---|
| Address: | Salesforce.com Inc, Market Street, San Francisco, CA |
| Website: | https://www.salesforce.com |
| Customers: | Small business, Medium business, Large business |
| Business Area: | Customer service, Marketing, Sales management, Service management |
| Platforms: | Desktop, Mobile, Cloud |
| Operating Systems: | Mac OS, Windows, Linux |
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