Get a Free Phone Consultation to find the right CRM Software for your Business!
Last updated: May 11, 2017
| Company: | Salesforce.com |
|---|---|
| Address: | Salesforce.com Inc, Market Street, San Francisco, CA |
| Customers: | Small business, Medium business, Large business |
| Business Area: | Customer service, Marketing, Sales management, Service management |
| Platforms: | Desktop, Mobile, Cloud |
| Operating Systems: | Mac OS, Windows, Linux |
Two of the main competitors for Salesforce are Netsuite CRM and Oracle CRM.
Netsuite CRM is focused on the full cycle of customer management. This includes lead & opportunity,
sales & fulfillment, renewals, as well as up-sell & cross selling opportunities. It comes as a cloud based
solution with mobile device access, and allows companies to easily customize the solution to meet their
business requirements. Additionally the product also supports sales forecasting & commissions, a
customer support function, marketing automation tools as well as a social collaboration platform.
Unlike Netsuite CRM, Salesforce CRM offers a cloud based solution for companies with a free trial. There
is Sales Cloud for sales force automation, Service Cloud for customer support, Marketing Cloud for
marketing automation as well as Community Cloud for social collaboration. Additionally there is a
dedicated tool Work.com for sales performance management.
Oracle CRM on the other hand while it addresses the sales, service, marketing and social collaboration
aspects of CRM, it also supports the configure, price & quote cycle as well. This allows companies to
improve product selection to target customer requirements, create quotation pricing for better
conversions, as well as configure workflows to adapt to a changing customer base. Additionally the
product supports easy integration to other enterprise software as well.
In comparison while Salesforce does address a number of these areas, an important difference is its
modular pricing structure which allows companies to choose which aspect of the customer management
process they want to manage. Additionally there is an App Exchange which helps customers add
productivity tools to enhance their CRM product as needed.
Microsoft currently is not weighing an offer for Salesforce, two people familiar with the matter said on Thursday, dampening speculation that Microsoft could be drawn into bidding for the cloud software company..read more
Since a report surfaced in Bloomberg more than a week ago, it’s been the talk of the tech market: Will Salesforce.com be bought out?.read more
Salesforce.com CEO Marc Benioff was sounding bullish as usual with the robust forecast the the company will soon hit $6 billion in revenue on a road trip to $10 billion, according to Business Insider. Salesforce reported a successful quarter, and.read more
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CRM Relevant Products/Services giant Salesforce.com has unveiled updates to its Analytics Cloud that it says will fuel the next wave of mobile Relevant Products/Services innovation. With the new updates, users will be able to import and analyze new d.read more
(Bloomberg) -- Salesforce.com Inc. has started working to integrate artificial-intelligence technology from acquisition RelateIQ Inc. into its software, seeking to add predictive capabilities that will help it compete with younger startups. Salesfor.read more
Goldman Sachs Group Inc (NYSE:GS) identified about 40 stocks that have the highest upside potential relative to the firms’ target price. Some of the notable names in Goldman’s cheapest stocks list include General Motors Company (NYSE:GM), Salesforce..read more
salesforce.com, inc. (NYSE:CRM) CEO Marc Benioff sold 12,500 shares of the stock in a transaction dated Tuesday, January 6th. The stock was sold at an average price of $57.52, for a total transaction of $719,000.00. The sale was disclosed in a docume.read more
SAN FRANCISCO, Jan. 6, 2015 /PRNewswire/ -- Salesforce (CRM), the Customer Success Platform and world's #1 CRM company, today announced that Salesforce executives will participate in the following investor events:.read more
Salesforce Files Connect centralizes file sharing, allowing users to seamlessly browse, search and share files located in any repository, all from a single user interface .read more
When Salesforce.com was launch in 2000, it revolutionized the software industry and the cloud movement was born. While the motto was ‘the end of software’, back in those days the company was also all redefining CRM /SFA (sales force automation). Th.read more
Salesforce.com, now worth over $37 billion, is considered one of the most successful enterprise companies in the world. .read more
Cloud CRM provider Salesforce has long distinguished itself from other Silicon Valley heavyweights by refusing to move its corporate headquarters and offices from San Francisco itself, even as titans like Google, Facebook and Yahoo sprawl their offic.read more
High quality global journalism requires investment. Please share this article with others using the link below, do not cut & paste the article. See our Ts&Cs and Copyright Policy for more detail. Email ftsales.support@ft.com to buy additional rights..read more
Facebook is reportedly creating a product for office use called Facebook at Work, according to a report in the Financial Times. The Financial Times cites sources describing a product that allows users “…to chat with colleagues, connect with professio.read more
I’ve always been intrigued by products that try and make software development easier. Perhaps it’s because I’m not a developer but have some particular requirements from my software – I’ve long been looking for a tool that helps non-developers create.read more
The data analytics market has a new player. At its annual user conference this month, Salesforce.com announced its latest cloud product, an analytics service called Wave, the Salesforce Analytics Cloud..read more
During the Salesforce.com DreamForce conference this year (disclosure, Salesforce covered my travel and expenses to attend), the company announced Wave, it’s so-called “analytics cloud” product. Wave fills a significant gap in Salesforce’s arsenal, i.read more
Stars shine at Dreamforce as Salesforce.com shows off its latest wares.read more
Salesforce.com will unveil a new analytics service tomorrow morning they have dubbed Wave. The product will be introduced by CEO Marc Benioff at the company’s Dreamforce customer conference in San Francisco, but according to a Salesforce spokesperson.read more
| Vendor | Package Version | Price/user/month |
|
Salesforce |
Performance: | $300 |
| Enterprise: | $125 | |
| Professional: | $65 |
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Feedback on Salesforce
Overall, Salesforce is an extremely easy to use, powerful and functional CRM application. It is very easy to manage, but has the power to do very complex workflow and analytic s when needed.
I use Salesforce as a freelancer, and I have clients in the technology industry. We find computer programmers and web designers, and we use salesforce to keep track of it all.
As a freelancer, I and my clients use Salesforce to maintain our marketing lead contacts, and send out emails to potential prospects who might be a good fit for certain jobs.
Salesforce’s application is fast, it tracks the processes and information at a high degree of quality. I can see every correspondence with my prospects all in one place, no matter who first made the contact. It is also great because if another salesperson made the first contact, I can see that so that prospect is not given to someone else. This is one of the most important productive tools I have ever used, and I am very glad it was distributed to the business world.
I have not found a weakness as of yet!
Base CRM, Insightly, One Page CRM
Pricing
Feedback on Salesforce
No hardware and software installation is needed for working. Getting solutions for developers and users through the community and developer forums are awesome. All the resources are available in sales force site itself. User and developer group meeting is arranged by sales force frequent times in various places. supporting of HTML 5,JavaScript and CSS and other scripting techniques is compatible. Displaying the top kudos authors names in every forums of the developer community. Nice user interface support html and native apex tags.
I am working in sales force past 1 year. I am very well for writing apex classes and the making nice User interface with the help of visual force. Create triggers for validations and email notifications and also record update. Used ANT, Eclipse for deployment. working the projects like call center management, student management and now developing full calendar for salesforce. Experience in creating sites and workflow and validation rules. Can write batch class for running classes.
Call center management system used for helpful for email marketing. Calendar application used for create contact birthdays events and campaign events, opportunity events and also for create events for custom objects. Customer can create a event with day click of calendar and also event details by the mouse-over. Customer can direct to the event page by clicking Event title.In salesforce we don't have colorful events. But our calendar containing color for each event. User can edit and delete the event by clicking event detail. Working more updates such as birthday reminder and sending emails to the persons the customer want to invite.
No hardware and software required. Solutions provided free by posting questions in user community and developer community. developing nice user interface using Visual force is easy. navigation for mobile and desktop is also easy like amazon,eBay. Integrate and run other applications in salesforce using canvas application. Web services like Rest API supporting available in salesforce. Posting ideas and getting MVP reward in dream force conducted by salesforce in every year. App-exchange and third party integration is very useful in salesforce. Both mobile and desktop applications are developed using visual-force.
Security and record limitation is major problems in salesforce is risk. Not providing service-level agreement. Highest priced CRM compared with other products in market. If you seek data mining, data warehousing, online analytical processing (OLAP) or predictive analytic s you will need to acquire third party software from App-exchange or elsewhere.
SLAs are inconsistent from customer to customer and offer lesser up time guarantees than primary cloud CRM competitors. third party App-exchange vendors do not stand up as well to single vendor software products from competitors such as Net Suite and SAP Business By Design. the marketing software is competitively weak compare with other software. Every time we may need to raise a case for specific updates.
Pricing
Feedback on Salesforce
Well Overall Impression of this software is above the expectation as It is providing such as things which you can not get it in any other language. some of the functionalities are Reporting,Dashboard,Roles,Profiles etc.
I have been working with salesforce technology since 4 years and m,y experience is very good. Some of the key things that I like about the salesforce. Very Slick UI which will not confuse Users,Inbuilt CRM objects and functionalities, No need to connect to database,No need to normalize the data as they are managing it internally,Easy to work,Multitanent architecture which helps user to stay connected and work on the same environment with latest update.
My organization is the gold partner of the salesforce and it increased its growth to 24% annually with the help of salesforce.
Multitanent architecure,Strong reporting tool, In build case management system, Inbuilt CRM system, Powefull sites functionality, Robust architecture, Provising inbuild functionality which reduce the coding around 50%. Powerfull packaging and deployment functionality.
It is not compatible with the large amount of data. If you are working with millions of data than salesforce quite become slow for you and also report and other such functionality will not work smoothly, It has governor limits which is not providing much flexibilities to deal with large amount of data, You must have internet connection to work with salesforce.
ZOHO CRM,vTiger,Microsoft Dynamic CRM etc
Pricing
Feedback on Salesforce
Overall, Salesforce is user-friendly and easy to use. The major commands are conveniently located so that even the first-time user will not have any problems in performing the common tasks, such as creating new Leads. Salesforce is so far very much stable in the sense that during my more than a year of daily use, I have not encountered any serious operational error (e.g. prolonged server downtime or system crash). There were however occasional but very brief instances of server downtime for maintenance purposes which Salesforce always announce a couple of days ahead of time.
I mainly use Salesforce to create new and maintain existing accounts for marketing leads. During a specified day of the week, I also send marketing emails to selected prospects. I started using Salesforce last January of 2013 as part of my lead generation task. Since my primary task is to manage the marketing leads, I have not explored the other features of Salesforce. However, I have been using the Lead management feature of Salesforce almost on a daily basis for over a year now. Overall, I have a beginner’s level of expertise with Salesforce.
I work as a freelance lead generator through oDesk for an Information Technology company. The company uses Salesforce to maintain its marketing lead contacts and subsequently send out emails to prospects in order to offer products and services.
As far as my experience is concerned, Salesforce does really well in managing marketing leads. A particular strength of Salesforce is that it lets you conveniently import lead contacts from an Excel spreadsheet. As long as the columns or field names are exactly matched, spreadsheet contacts can be seamlessly transported to the Leads section of Salesforce. For ease of collaboration with other members of the team, lead contacts are usually recorded in an online spreadsheet, such as Google Docs spreadsheet, and then exported as an Excel spreadsheet file for later importation to Salesforce.
Personally, I find the Salesforce user-interface design a little bit old-fashioned. Perhaps management can find time to update the design to a more lively and dynamic one. As it is, Salesforce performs as expected as far as lead management is concerned. However, it would be like a breath of fresh air if one works in a Salesforce environment with close to an “eye candy” of a user interface.
So far I have not used any other CRM aside from Salesforce.
Pricing
Feedback on Salesforce
Many software are designed which can assist any organization with customer relationship management (CRM) but Salesforce offers best services at best price. The best thing about Salesforce is that it allows you to handle almost any aspect of CRM with the help of several applications present on the App Exchange and a number of other products, which are designed to help you maximize potential of your business.
I worked with several CRM tools so far, but found Salesforce as the best to work on, I created many applications for my clients according to their requirements which include mobile apps, real time apps, and social apps. I really took advantage of the growing software industry through Salesforce. My all created apps, help clients in reaching next level of developing their business. This CRM works best when you make use of its maximum features.
Using Salesforce our organization improved communication not only within the business but also with our customers. We made maximum use of Salesforce’s Chatter which allowed us to communicate and collaborate with the clients and customers instantly irrespective of their location. The mobile feature provided by this CRM tool played a key role in the success of our business.
It helps in creating an effective customer database which allows to divide the customers according to the requirements. It also provides a centralized way for sharing, consolidating, and collecting data with both the present and past customers. It helps in analyzing and learning customer complaints to provide the best possible solution to them along with understanding the reasons that are making them disappointed. It is easy to understand and easy to use.
It has no weakness, It is just the perfect.
There are many CRM that you can use like Sugar CRM, Oracle CRM, and Zoho CRM. But nothing is comparable to working on Salesforce CRM.
Pricing