Salesforce CRM Review - why 4.4 stars?

• Marketing: This feature helps businesses to engage relevant customers from anywhere digitally.
• Sales: The Salesforce Sales feature allows businesses to sell smarter and grow their businesses.
• eCommerce: This feature helps businesses quickly launch and grow their businesses around their customers from anywhere.
• Customer Service: The Salesforce customer service feature helps businesses provide excellent customer service to their customers anywhere.

• The Salesforce workflows and granular data features are great for marketing
• The customer relationship management software is user-friendly
• Its sales features make work easier for sales departments

• Some users do not like the double authentication feature
• Since Salesforce is cloud based, you cannot access it while offline
• Cheaper Salesforce editions are limited in terms of available features
• Salesforce data center has been reported to fail in the past

• Functionality: Salesforce has many features segmented into focus categories like Sales, Marketing, Customer Support, Commerce, etc. Salesforce is missing the HR feature, which is found in Zoho CRM. HubSpot Sales Hub has the Content Management System (CMS) hub feature missing from Salesforce, and ActiveCampaign has the lead scoring feature missing in Salesforce.
• Customers/Industries: Salesforce targets industries like Financial Services, Healthcare & Life Sciences, Communications, Consumer Goods, Public Sector, Retail, Manufacturing, Media, Transportation & Hospitality, Automotive, Energy & Utilities, Higher Education, Primary & Secondary Education, Philanthropy and Nonprofit. Compared with its alternatives, Zoho CRM targets Accounting, Advertising Agency, Agriculture, Automobile, Automotive, Aviation, BI Solution Providers, Banking, Building Materials, Business Process Outsourcing, Business Services, Charity, Chemicals, Clothing, Commerce, Confectionary, Conglomerate, Construction, Consultancy, Consumer Services, Conversion Optimization Agency, Copywriting and Communications, Costumier, Creative, Design, Digital Marketing, eCommerce, Education, Electrical, Electronics, Energy, Engineering, Entertainment, Environmental Services, Event Management, Facilities Management, Farming, Finance, Fitness, Food & Beverages, Gaming, Government, Graphic Design, HR & Recruitment, etc. ActiveCampaign and HubSpot Sales Hub target the Sales, Marketing, Customer Support, etc. industries.
• Cost: Salesforce has a license price starting at $25 per user per month, HubSpot Sales Hub has a demo version, but its license price is not publicly available, ActiveCampaign has a license pricing that starts from $25 per month, and Zoho CRM also does not have its pricing information publicly published. Salesforce is cost-rated 1.5/5 by CRM software experts, where 1 is low-cost, and 5 is high-cost. The cost rating indicates that Salesforce is a low-cost CRM system compared to its close alternatives.
• Cloud-based/On-premise: All customer relation management systems mentioned in this review are cloud-based systems.
• Popularity: Salesforce has 150k+ businesses using it globally in various industries. The software is also publicly traded as NYSE: CRM DJIA component S&P 100 component S&P 500 component. Some notable businesses using Salesforce are BBVA, T-Mobile, IBM, NBC, etc. Compared to its alternatives, Zoho CRM is not publicly traded but has over 70 million+ users globally. Some of the notable businesses using the software are Philips, Hyundai, Yokohama, Amazon, etc. HubSpot Sales Hub has over 120k+ customers, and it is publicly traded as NYSE: HUBS Russell 1000 component, and ActiveCampaign has a presence in 170+ countries and 150k+ businesses using it.
• Support: Zoho CRM offers all support channels like Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat, while Salesforce and other close alternatives offer the same support channels except the 24/7 (Live Rep) channel.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Salesforce CRM. You can also find here pricing information from Salesforce CRM's website.