Salesforce CRM 2019 Review

Let our CRM Software Experts help you find the right Software for your Business!

Last updated: Apr 29, 2019

Salesforce CRM Review

ITQlick rating
(4.5/5)

Starting from $25 Per month/user

Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...

  • Categories (4/19):

    • Sales Management
    • Sales Force Automation (SFA)
    • Lead Management
    • Task Management

Watch Salesforce Video:


What is Salesforce CRM? Updated: Apr 29, 2019

Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offers various solutions that include sales, marketing, service, commerce, engagement, integration, advanced analytics and more.

These solutions enable the users to manage customer accounts, monitor sales leads, as well as conduct and track marketing campaigns. Salesforce software is a product of Salesforce Company founded in 1999 in the US. The product can be used in Windows, Android, iPhone/iPad, Mac, Web-based, and Linux devices.

Salesforce for Outlook helps its users to harmonize contacts, emails, calendars, and tasks in the two applications. It features Artificial Intelligence tools that help users in predictive scoring, intelligent automation, actionable insights, accurate forecasting and more.

Salesforce CRM Average Rating -

The rating of Salesforce CRM is 4.5 stars. The rating is based on ITQlick expert review

Salesforce CRM Typical Customers

Salesforce is ideal for individuals as well as companies. Large and medium companies with a wide client network will benefit more from using this software. This is more of a business management program that can facilitate in efficient organization of business tasks. Customers are able to track their queries using the portal that is provided specifically for them. There is a social media plugin that would be useful in social marketing.

Salesforce CRM Features

Salesforce can help your business achieve its goals and objectives smoothly. The CRM software is quite versatile and includes a number of essential features like Marketing Cloud, Service Cloud and Sales Cloud among others. With all these features, you will be able to market your products or services to your target audience and be able to follow up on any leads. In addition, Salesforce supports tracking and monitoring sales and deriving various marketing strategies, including the use of social networks. Salesforce sends out real-time notifications to ensure that users are always up-to-date.

Salesforce CRM 3 Pros

  • Salesforce has an AppExchange which makes it quite a comprehensive CRM
  • Salesforce is web-based and not installed on your computer, therefore you will not be forced to make constant upgrades
  • Salesforce is intergared with most of the common applications including Outlook, Google Apps and much more

Salesforce CRM 2 Cons

  • The Salesforce interface allows too much customization, which might be time consuming
  • Since Salesforce is cloud based, you cannot access it while offline

Salesforce CRM Alternatives

The two main competitors of Salesforce software include Hubspot CRM and Zoho CRM. Similar to Salesforce CRM, HubSpot CRM is a cloud-hosted customer relationship management software suite that is designed to serve businesses and organizations of every size to track and nature business leads, as well as analyze the various business metrics.

Both platforms support Windows, Linux, Android, Mac, iPhone/iPad, and Web-based platforms. HubSpot software offers Online, Business Hours, and 24/7 (Live Rep) client support whereas Salesforce offers its customers support through Business Hours and online channels.

Salesforce CRM is a product of Salesforce Company but in comparison, HubSpot CRM is a solution by HubSpot Company. Just like Salesforce, Zoho software is a cloud-hosted customer relationship management system tailored to tackle the needs of small, mid-level businesses in areas like Customer Support and Service, Sales, Marketing and more.

Zoho offers Documentation, Webinars, and In-Person modes of training but in comparison, Salesforce offers Documentation, In Person, Webinars, and Live Online forms of training. Zoho CRM is a solution by Zoho CRM Company while Salesforce CRM is a product of Salesforce Company.

Salesforce CRM Pricing Information

Salesforce has various editions to choose from, namely: Contact Manager, Group, Professional, Enterprise and Unlimited. Prices start from $5 and you will be charged depending on the version you pick.

Salesforce CRM demo

25 questions to ask the vendor on Salesforce CRM demo

Is Salesforce CRM the right software for me?

Salesforce is a software that offers customer relationship management solutions for small, mid-level and enterprise organizations. Companies in markets like, Asia, Australia, Canada, Middle-East and Africa China, Europe, Latin America, Mexico, Germany, India, United Kingdom, and the United States can access the services of Salesforce software.

Salesforce CRM Categories

Sales Management
Sales Force Automation (SFA)
Lead Management
Task Management
Project Management
Contract Management
Scheduling
Time management
Search
Calendar
Social Media
Email Marketing

Specifications

Company:
Address: Salesforce.com Inc, Market Street, San Francisco, CA
Website:Salesforce
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Cloud
Operating Systems: Mac OS, Windows, Linux

Salesforce CRM Features

Campaign Dashboard
Campaign Management
Case Management
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Lead Management
Marketing Automation
Multi-Channel Marketing
Multi-Language


28 Oct

CRM Solutions for Online Business

In simple words, customer relationship management or CRM is designed to optimize business interactions throughout the lifecycle of customers. With the right CRM solution, you can dramatically boost business by keeping and efficiently organizing infor...... read more


02 Nov

Hubspot CRM Review

If you are looking for a tool that is flexible enough to adapt to your unique business processes, without actually slowing down sales, then HubSpot CRM may come in handy. The Web-based platform is designed to help you create a solid presence online, ...... read more


24 Nov

Sharepoint Alternatives

Sharepoint is an integrated suite of applications that facilitates information sharing across boundaries, provides content management solutions, and helps improve business efficiency and processes. The content management and collaboration tool provid...... read more


14 Dec

CRM in 2020: How Will It Look Like?

Today, a comprehensive software solution with an intuitive interface that manages content, integrates with email, and tracks sales activities is a highly valuable investment. These features make a customer relationship management (CRM) all the more i...... read more


31 Dec

Salesforce – 7 Reasons To Stay Away

Salesforce is one of the leading on-demand customer relationship management platforms in the market. Its intuitive user interface optimizes technology to deliver a rewarding user experience, providing easy access to information. Information access he...... read more


05 Jan

Top 7 Free Social Media CRM Software

Social CRM is designed with the capabilities of both customer relationship management and social media management. The tool helps in better customer engagement and interaction. In simple words, the CRM software is integrated with social media feature...... read more


16 Feb

Salesforce vs Zoho vs Dynamics vs SAP

Customer Relationship Management (CRM) solutions have evolved from custom contact management tools into enterprise information portals. The market is abuzz with a range of CRM tools, making choice difficult. Moreover, no one CRM solution is a perfect...... read more


19 Feb

2017 Best FREE CRM Software

Customer is critical to the success of any organization. Customer relationship management (CRM) is the process to manage customer interactions throughout their lifecycle. A CRM software solution comes in handy to automate these processes. Each CRM sy...... read more


15 Apr

What is BPM: How Can It Support Your Business

Business Process Management or BPM is a practice designed to execute, model, automate, control, and optimize business activity flows. It is a way of observing and controlling the processes in an organization, ensuring that workflow is efficient, effe...... read more


25 Apr

Zoho CRM vs Insightly

A CRM (customer relationship management) solution is the go-to software for businesses of all sizes across a range of industry verticals. But with so many solutions in the market contending for the market share, it is natural to feel overwhelmed for ...... read more


14 Sep

How the Right CRM Can Help Your Business

If you are looking for ways to improve your business efficiency and organize things, investing in a CRM (customer relationship management) system is a good decision. An efficient CRM system is crucial for the growth of your business and can protect y...... read more



27 Sep

How to Find Distribution Software in 5 Easy Steps

Implementing the proper distribution system is crucial to the success of your business. The right distribution software can facilitate management of business operations by tracking products and terms for customers and suppliers. Distribution systems ...... read more


09 Jan

Salesforce CRM – Who Should Stay Away?

Salesforce CRM is the leader in on-demand CRM (customer relationship management) solutions. Both large and small businesses trust their customer information to this platform, primarily because of its safe & secure sales application. With Salesforce, ...... read more


13 Jan

What do you think about Salesforce?

Customer relationship management (CRM) software solutions such as Salesforce is known to improve sales productivity and efficiency in organizations. We determined 10 statements about Salesforce, let us know if you agree to each. Looking forward to yo...... read more


05 Jun

Vote for the best CRM Software of 2018

CRM is the process and tool to assist organizations improve customer relationships. With many CRM solutions available, which system would you vote as the best CRM software for this year? Vote below and find out what other systems are popular today.... read more


08 Jul

How to Select a CRM Vendor in 5 easy steps

CRM or Customer relationship management refers to software, practices, and technologies that businesses and companies can use to manage and analyze data and interactions with their customers. There are many ways to find and hire CRM software, and one...... read more


18 Dec

10 Most Affordable CRM Solutions for 2018

Customer relationship management (CRM) is the process and tool to manage customer interactions throughout the organization, with a bigger aim to improve customer relationship. Also known as contact management software, CRM consolidates all customer d...... read more


24 Oct

Enterprise CRM: Microsoft Dynamics AX, Oracle, and SAP

Enterprise customer relationship management (CRM) systems are designed for large businesses with varying needs and multi-faceted customer-facing approaches, but it works equally good for small enterprises. With multiple departments and sales teams, i...... read more



12 Oct

Top CRM Solutions for Insurance Companies

No one needs a reliable customer relationship management (CRM) solution more than insurance companies because trust is critical when it comes to money management. A CRM solutions for insurance companies is designed to improve data management and boos...... read more


13 Oct

2018 Best Real Estate CRM & Contact Management Software

As a real estate firm, you need more than a database to store the leads and contacts you gain from your marketing efforts. You need cutting-edge contact management software, which is intuitive, quick, and easily navigable and allows for real-time tra...... read more


08 Oct

2018 Best CRM Solutions for Casinos

Casino customer relationship management (CRM) software is designed to enable casino managers to monitor players and keep a close watch on the relative value of repeat customers. In a casino environment, customer service is critical and each type of c...... read more


12 Sep

Top 10 Lead Management Solutions

Lead management is a critical process employed by businesses to generate new business. A lead management system is designed to help businesses track and optimize the entire sales process to improve your sales pipeline.... read more


13 Sep

Compare Knowledge Management Software

Are your service representatives spending maximum time looking for answers instead of dealing with customer enquiries? Are you worried that your data resources are not working optimally and your service reps are not able to focus on ensuring good cus...... read more


08 Sep

2018 Best Contact Management Software

Managing your pile of contacts can be a big hassle. But if you have the right contact management software, you can enjoy peace of mind that your contacts are organized and managed well, without you having to pay special attention to it. Managing con...... read more


31 Aug

2018 Top 5 CRM For Banking Industry

Financial or banking institutions face a number of challenges and cannot let their guard down at any cost, especially in this age of cut-throat competition. Taking steps to improve customer experience could certainly help financial institutions to st...... read more


01 Sep

2018 Best Hotel CRM Software

The hospitality industry is all about customer interaction, with a focus on improving customer experience. Hospitality customer relationship management (CRM) software is vital to the hotel industry, designed to help businesses improve customer experi...... read more


02 Sep

Top Retail CRM Software

As a retailer, your prime focus should be to enhance customer experience, as customer is the king and cannot be neglected. Retail customer relationship management (CRM) software solutions are designed to enhance experience of your customer base by he...... read more


03 Sep

Top 5 CRM Solution for Pharmaceutical Industry

Managing regulatory compliance is a big hassle for pharmaceutical industry. A number of pharmacies are now turning to customer relationship management software to execute sales plans and grow their revenue. CRM for pharmaceutical industry is designed...... read more


05 Nov

Compare Pest Control Software

When looking for pest control software, it is important to ensure that you understand the exact requirements of your business with regard to technology. As a pest management company, you need a solution that can assist with general business tasks. Th...... read more




16 Aug

Mistakes to Avoid When Choosing Call Center Solution

When it comes to choosing call center software, you are looking for a tool that meets the needs of your organization as well as customers while keeping cost in check. Customers want quick solutions to their queries, and a reliable contact center solu...... read more


20 Jul

Marketing & Sales Force Automation: 5 Common Mistakes

Sales force automation (SFA) software is designed to make the sales team more effective and streamline sales processes by automating tasks. The powerful software helps your sales professionals in effective sales planning, increased sales, better sale...... read more


22 Jul

How to Choose Help Desk Software: 5 Mistakes To Avoid

Customer service is the key to a successful business. So you cannot compromise with your help desk. Choosing the best help desk software can be tricky. Nevertheless here are a few common help desk software selection mistakes that some enterprises mak...... read more




06 Nov

Top 5 Sales & Marketing Automation Software for SMBs

Sales automation covers the main components of the sales process including order management, inventory control, customer management and sales forecasting. Whereas marketing automation focuses on the customer marketing process and seeks to manage cust...... read more



05 Jan

4 Ways Lead Management Software Can Engage Users

Do you really think your customers randomly decided to trust your products or services? We can’t deny there is always a “good luck” factor, but the truth is that from the first contact of a potential client it mostly depends on your company to finall...... read more


01 Feb

Use Media Intelligence to Know Your Industry

Since the arrival of Social Media nobody can take a rest, and that includes your company. Your brand and your corporate reputation is no longer something static but a living reality that grows, interacts and changes almost on a daily basis. As you ca...... read more


04 Nov

Top 5 Field Service Software for SMBs

Field Service management refers to on site field work allocation & location, and then ensuring the appropriate service technician assignment, as well dispatching & monitoring the work to be done. This activity is an important part of services based c...... read more


04 Nov

Top 5 Field Service Software for Large Businesses

For services based companies it is important that they can manage their operations in the field effectively both to ensure work is addressed, as well as that work allocations & time to deliver is optimized. In addition a service operation needs to en...... read more


11 Oct

5 Lead Management Solutions for Startups

Lead Management is the first step in the sales process where a business creates and maintains an ongoing list of potential customers which will eventually turn into committed clientele. To help this process, Lead Management software is aimed at ensu...... read more


27 Oct

Top 5 CRM Software for Startups

Customer Relationship Management (CRM) software is focused on managing and developing the way in which customers interact with an organization. It supports the multiple available avenues for client relations including marketing and sales of product a...... read more


27 Oct

Top 5 CRM Software for Large Businesses

Customer Relationship Management (CRM) is the foundation stone of any business that relies on maintaining and continuously expanding his customer base. CRM software solutions are one of the most important tools that have been assisting companies of a...... read more


06 Nov

Top 5 Sales & Marketing Automation Software for SMBs

Sales automation covers the main components of the sales process including order management, inventory control, customer management and sales forecasting. Whereas marketing automation focuses on the customer marketing process and seeks to manage cust...... read more


Salesforce CRM Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Salesforce
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
95/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$25 Per month/user
Hosting
On premise and Cloud
Functionality score
40
Fit small business
Fit medium business
Fit large business
Software review
Hatchbuck
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$39 Per month
Hosting
On premise and Cloud
Functionality score
23
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$12 Per month/user
Hosting
Cloud
Functionality score
36
Fit small business
Fit medium business
Fit large business
Software review
Salesboom
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$14 Per month/user
Hosting
Cloud
Functionality score
33
Fit small business
Fit medium business
Fit large business
Software review
NetSuite
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
95/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$129 Per month/user
Hosting
On premise and Cloud
Functionality score
28
Fit small business
Fit medium business
Fit large business
Software review