Salesforce CRM Review

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Last updated: Jul 21, 2020

Salesforce CRM Review

ITQlick rating
(4.4/5)

Starting from $25 per user/month

Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...

  • Categories (4/7):

    • Data Analysis Tools
    • Computer Telephony Integration (CTI)
    • Mobile
    • Case Management

Shlomi Lavi / updated: Jul 21, 2020

What is Salesforce CRM Used For?

Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offers various solutions that include sales, marketing, service, commerce, engagement, integration, advanced analytics and more.

These solutions enable the users to manage customer accounts, monitor sales leads, as well as conduct and track marketing campaigns. Salesforce software is a product of Salesforce Company founded in 1999 in the US. The product can be used in Windows, Android, iPhone/iPad, Mac, Web-based, and Linux devices.

Salesforce for Outlook helps its users to harmonize contacts, emails, calendars, and tasks in the two applications. It features Artificial Intelligence tools that help users in predictive scoring, intelligent automation, actionable insights, accurate forecasting and more.

Average Rating -

The rating of Salesforce CRM is 4.4 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Salesforce is ideal for individuals as well as companies. Large and medium companies with a wide client network will benefit more from using this software. This is more of a business management program that can facilitate in efficient organization of business tasks. Customers are able to track their queries using the portal that is provided specifically for them. There is a social media plugin that would be useful in social marketing.

Features

Salesforce can help your business achieve its goals and objectives smoothly. The CRM software is quite versatile and includes a number of essential features like Marketing Cloud, Service Cloud and Sales Cloud among others. With all these features, you will be able to market your products or services to your target audience and be able to follow up on any leads. In addition, Salesforce supports tracking and monitoring sales and deriving various marketing strategies, including the use of social networks. Salesforce sends out real-time notifications to ensure that users are always up-to-date.

Salesforce CRM 3 Pros

  • Salesforce has an AppExchange which makes it quite a comprehensive CRM
  • Salesforce is web-based and not installed on your computer, therefore you will not be forced to make constant upgrades
  • Salesforce is intergared with most of the common applications including Outlook, Google Apps and much more

Salesforce CRM 2 Cons

  • The Salesforce interface allows too much customization, which might be time consuming
  • Since Salesforce is cloud based, you cannot access it while offline

Competitors & Alternatives

The two main competitors of Salesforce software include Hubspot CRM and Zoho CRM. Similar to Salesforce CRM, HubSpot CRM is a cloud-hosted customer relationship management software suite that is designed to serve businesses and organizations of every size to track and nature business leads, as well as analyze the various business metrics.

Both platforms support Windows, Linux, Android, Mac, iPhone/iPad, and Web-based platforms. HubSpot software offers Online, Business Hours, and 24/7 (Live Rep) client support whereas Salesforce offers its customers support through Business Hours and online channels.

Salesforce CRM is a product of Salesforce Company but in comparison, HubSpot CRM is a solution by HubSpot Company. Just like Salesforce, Zoho software is a cloud-hosted customer relationship management system tailored to tackle the needs of small, mid-level businesses in areas like Customer Support and Service, Sales, Marketing and more.

Zoho offers Documentation, Webinars, and In-Person modes of training but in comparison, Salesforce offers Documentation, In Person, Webinars, and Live Online forms of training. Zoho CRM is a solution by Zoho CRM Company while Salesforce CRM is a product of Salesforce Company.

Salesforce CRM Pricing Information

The cost of license starting from $25 per user/month. The experts at ITQlick has reviewed Salesforce CRM pricing and gave the software a total cost of ownership (TCO) rating of 3 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Salesforce CRM in action

Is it the right software for you?

Salesforce is a software that offers customer relationship management solutions for small, mid-level and enterprise organizations. Companies in markets like, Asia, Australia, Canada, Middle-East and Africa China, Europe, Latin America, Mexico, Germany, India, United Kingdom, and the United States can access the services of Salesforce software.

Salesforce CRM Categories

Data Analysis Tools
Computer Telephony Integration (CTI)
Mobile
Case Management
Social Media
Workflow Management
Contract Management

Specifications

Company:
Address: Salesforce.com Inc, Market Street, San Francisco, CA
Website:https://www.salesforce.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Cloud
Operating Systems: Mac OS, Windows, Linux

Salesforce CRM Features

Campaign Dashboard
Campaign Management
Case Management
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Lead Management
Marketing Automation
Multi-Channel Marketing
Multi-Language

Salesforce CRM Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Salesforce
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$25 per user/month
Hosting
On premise and Cloud
Functionality score
28
Fit small business
Fit medium business
Fit large business
Software review
Pipedrive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
19
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
36
Fit small business
Fit medium business
Fit large business
Software review
Nimble
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
31
Fit small business
Fit medium business
Fit large business
Software review
Keap
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.8/10
License pricing license pricing (if provided by the software vendor)
$24 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review