Salesforce CRM Review - why 4.4 stars?

Salesforce Review
ITQlick Score: 98/100
ITQlick Rating: (4.4/5)
Pricing: 3/10 - low cost
Category: CRM -> Salesforce CRM
Ranking:Ranked 2 out of 600 CRM systems
Company: Salesforce.com
Pricing: starts at $25 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Salesforce CRM pricing, Salesforce CRM alternatives

Shlomi LaviShlomi Lavi / updated: Apr 28, 2021

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Salesforce CRM?

Salesforce is a cloud-hosted consumer partnership administration (CRM) software collection that use remedies for small, mid-level and venture companies focusing mostly on sales and assistance. The software application uses different services that include sales, advertising and marketing, solution, business, engagement, assimilation, advanced analytics and more.

These solutions enable the individuals to take care of customer accounts, screen sales leads, in addition to conduct and track advertising and marketing campaigns. Salesforce software is an item of Salesforce Business founded in 1999 in the United States.

The product can be utilized in Windows, Android, iPhone/iPad, Mac, Online, as well as Linux tools. Salesforce for Overview helps its customers to balance get in touches with, e-mails, calendars, and tasks in both applications.

It features Artificial Intelligence tools that aid individuals in anticipating racking up, smart automation, workable understandings, accurate forecasting and also more.

What is Salesforce CRM rating? ()

The rating of Salesforce CRM is 4.4 stars out of 5 and the total score is 98 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Salesforce CRM's typical customers?

Salesforce is optimal for people as well as companies. Huge and average business with a large customer network will certainly benefit much more from utilizing this software. This is more of an organization management program that can help with in efficient company of service tasks. Customers are able to track their inquiries making use of the site that is offered particularly for them. There is a social media sites plugin that would work in social marketing.

Is Salesforce CRM the best CRM?

Salesforce CRM is ranked 2 out of 600 software in their category (CRM systems).

What are their main features and functionalities?

Salesforce can help your service accomplish its goals and objectives smoothly. The CRM software is rather flexible and includes a variety of necessary attributes like Advertising Cloud, Service Cloud as well as Sales Cloud among others. With all these functions, you will be able to market your product and services to your target audience and also be able to act on any leads.

Additionally, Salesforce sustains monitoring and also monitoring sales as well as acquiring various advertising methods, including using social media networks. Salesforce sends real-time notifications to guarantee that customers are always current.

What are Salesforce CRM's pros? (3 Pros)

  • Salesforce has an AppExchange which makes it quite a comprehensive CRM
  • Salesforce is web-based and not installed on your computer, therefore you will not be forced to make constant upgrades
  • Salesforce is intergared with most of the common applications including Outlook, Google Apps and much more

What are Salesforce CRM's cons? (2 cons)

  • The Salesforce interface allows too much customization, which might be time consuming
  • Since Salesforce is cloud based, you cannot access it while offline

Who are their main alternatives?

The two major rivals of Salesforce software application include Hubspot CRM as well as Zoho CRM.

Similar to Salesforce CRM, HubSpot CRM is a cloud-hosted customer connection monitoring software program suite that is developed to serve services and also organizations of every size to track and nature organization leads, in addition to examine the various company metrics. Both systems sustain Windows, Linux, Android, Mac, iPhone/iPad, and also Web-based platforms.

HubSpot software application supplies Online, Service Hrs, and 24/7 (Live Representative) client support whereas Salesforce offers its customers support via Business Hours as well as on-line channels.Salesforce CRM is an item of Salesforce Company yet in contrast, HubSpot CRM is a remedy by HubSpot Company.

Much like Salesforce, Zoho software is a cloud-hosted customer connection management system customized to tackle the requirements of tiny, mid-level organizations in areas like Client Assistance and Service, Sales, Advertising and also more.

Zoho uses Documentation, Webinars, and also In-Person modes of training however in contrast, Salesforce supplies Documents, Personally, Webinars, and also Live Online types of training. Zoho CRM is a service by Zoho CRM Business while Salesforce CRM is a product of Salesforce Firm.

What is the cost of Salesforce CRM?

The cost of license starts at $25 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Salesforce CRM

What should you ask Salesforce.com during a demo session? (65 questions)

Schedule a demo with Salesforce CRM and access 65 must ask questions for the vendor while watching Salesforce CRM in action. Visit the vendor's website here.

Is it the right software for you?

Salesforce is a software program that supplies customer connection monitoring options for tiny, mid-level and venture companies. Companies in markets like, Asia, Australia, Canada, Middle-East as well as Africa China, Europe, Latin America, Mexico, Germany, India, UK, and the USA can access the solutions of Salesforce software.

Salesforce CRM's list of categories:

Data Analysis Tools
Computer Telephony Integration (CTI)
Mobile
Case Management
Social Media
Workflow Management
Contract Management

Salesforce CRM's list of features:

Campaign Dashboard
Campaign Management
Case Management
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Lead Management
Marketing Automation
Multi-Channel Marketing
Multi-Language

Salesforce CRM Vs. Alternatives

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Score
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Salesforce
ITQlick rating
4.4/5
Score
98/100
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3/10
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$25 per user/month
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Pipedrive
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4.6/5
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99/100
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Zoho
ITQlick rating
4.2/5
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98/100
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2/10
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$12 per user/month
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36
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Nimble
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2.8/5
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97/100
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$19 per user/month
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31
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Keap
ITQlick rating
4.8/5
Score
97/100
Pricing
3.8/10
License pricing
$24 per month
Functionality
35
Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.