Salesforce CRM Review - why 4.4 stars?

Salesforce Review
ITQlick Score: 98/100
ITQlick Rating:
Pricing: 3/10 - low cost
Category: CRM -> Salesforce CRM review
Ranking:Ranked 2 out of 599 CRM systems
Pricing: starts at $25 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Salesforce CRM pricing, Salesforce CRM alternatives
Shlomi LaviShlomi Lavi / updated: Mar 22, 2022

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What is Salesforce CRM?

Salesforce is a customer relationship management (CRM) system that businesses can use to personalize their customer journey. Here are some features of this software:
  • Marketing: This feature helps businesses to engage relevant customers from anywhere digitally.
  • Sales: The Salesforce Sales feature allows businesses to sell smarter and grow their businesses.
  • eCommerce: This feature helps businesses quickly launch and grow their businesses around their customers from anywhere.
  • Customer Service: The Salesforce customer service feature helps businesses provide excellent customer service to their customers anywhere.
Salesforce is a customer relationship management software that was founded in 1999. The software company headquarters is situated in San Fransico, United States, and has about 10,000+ employees.

Who is it best for?

Salesforce is optimal for people as well as companies. Huge and average business with a large customer network will certainly benefit much more from utilizing this software. This is more of an organization management program that can help with in efficient company of service tasks. Customers are able to track their inquiries making use of the site that is offered particularly for them. There is a social media sites plugin that would work in social marketing.

Main features and functionalities

Salesforce can help your service accomplish its goals and objectives smoothly. The CRM software is rather flexible and includes a variety of necessary attributes like Advertising Cloud, Service Cloud as well as Sales Cloud among others. With all these functions, you will be able to market your product and services to your target audience and also be able to act on any leads.

Additionally, Salesforce sustains monitoring and also monitoring sales as well as acquiring various advertising methods, including using social media networks. Salesforce sends real-time notifications to guarantee that customers are always current.

What is the actual cost?

Salesforce has various pricing plans that are designed for various business sizes and business needs. Here is a breakdown of its pricing:

Pricing for Small Businesses: The Small business plans are the Essentials Plan priced at $25 per user per month, the Sales Professional plan priced at $75 per user per month, the Service Professional plan priced $75 per user per month, and the Pardot Growth Plan priced at $ 1,250 per user per month.

Pricing for Sales Cloud and Service Cloud: The Sales Cloud plans are the Essentials Plan priced at $25 per user per month, the Professional plan priced at $75 per user per month, the Enterprise plan priced at $150 per user per month, and the Unlimited Plan $300 priced at per user per month.

ITQlick pricing score is 3 out of 10 (10 is most expensive). Access ITQlick pricing guide for Salesforce CRM. You can also find here pricing information from Salesforce CRM's website.


  • The Salesforce workflows and granular data features are great for marketing
  • The customer relationship management software is user-friendly
  • Its sales features make work easier for sales departments


  • Some users do not like the double authentication feature
  • Since Salesforce is cloud based, you cannot access it while offline
  • Cheaper Salesforce editions are limited in terms of available features
  • Salesforce data center has been reported to fail in the past

How it stacks up?

Access a head to head analysis of Salesforce CRM vs alternative software solutions.
ITQlick rating
License pricing
ITQlick rating
License pricing
$25 per user/month
ITQlick rating
License pricing
$12.50 per user/month
Zoho CRM
ITQlick rating
License pricing
$14 per user/month
ITQlick rating
License pricing
$19 per user/month
ITQlick rating
License pricing
$56 per month

Frequently Asked Questions (FAQs)

Is it the best CRM system?

Salesforce CRM is ranked 2 out of 599 software in their category (CRM systems).

How they are rated on ITQlick?

The rating of Salesforce CRM is 4.4 stars out of 5 and the total score is 98 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Salesforce CRM makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Salesforce CRM can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Salesforce CRM and alternatives?

The most popular alternatives to Salesforce CRM in 2022: Pipedrive, Zoho CRM, Nimble, Keap, Nutshell. Access the complete competitors analysis here - Salesforce CRM VS CRM Software alternatives.

Is Salesforce CRM right for you or your business?

Salesforce is suitable for small-large businesses in the Financial Services, Healthcare & Life Sciences, Communications, Consumer Goods, Public Sector, Retail, Manufacturing, Media, Transportation & Hospitality, Automotive, Energy & Utilities, Higher Education, Primary & Secondary Education, Philanthropy and Nonprofit sectors. Some businesses using this software globally are SONOS, Priority Health, IBM, NBC, Mercedes Benz, Bently, Zions Bank, etc.

List of categories

Data Analysis Tools
Computer Telephony Integration (CTI)
Case Management
Social Media
Workflow Management
Contract Management

List of features

Campaign Dashboard
Campaign Management
Case Management
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Email Marketing
Knowledge Base
Lead Management
Marketing Automation
Multi-Channel Marketing

Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.