Let our CRM Software Experts help you find the right Software for your Business!
Last updated: Apr 23, 2018
| Company: | Salesforce.com |
|---|---|
| Address: | Salesforce.com Inc, Market Street, San Francisco, CA |
| Customers: | Small business, Medium business, Large business |
| Business Area: | Customer service, Marketing, Sales management, Service management |
| Platforms: | Desktop, Mobile, Cloud |
| Operating Systems: | Mac OS, Windows, Linux |
Two of the main competitors for Salesforce are Netsuite CRM and Oracle CRM.
Netsuite CRM is focused on the full cycle of customer management. This includes lead & opportunity,
sales & fulfillment, renewals, as well as up-sell & cross selling opportunities. It comes as a cloud based
solution with mobile device access, and allows companies to easily customize the solution to meet their
business requirements. Additionally the product also supports sales forecasting & commissions, a
customer support function, marketing automation tools as well as a social collaboration platform.
Unlike Netsuite CRM, Salesforce CRM offers a cloud based solution for companies with a free trial. There
is Sales Cloud for sales force automation, Service Cloud for customer support, Marketing Cloud for
marketing automation as well as Community Cloud for social collaboration. Additionally there is a
dedicated tool Work.com for sales performance management.
Oracle CRM on the other hand while it addresses the sales, service, marketing and social collaboration
aspects of CRM, it also supports the configure, price & quote cycle as well. This allows companies to
improve product selection to target customer requirements, create quotation pricing for better
conversions, as well as configure workflows to adapt to a changing customer base. Additionally the
product supports easy integration to other enterprise software as well.
In comparison while Salesforce does address a number of these areas, an important difference is its
modular pricing structure which allows companies to choose which aspect of the customer management
process they want to manage. Additionally there is an App Exchange which helps customers add
productivity tools to enhance their CRM product as needed.
Microsoft currently is not weighing an offer for Salesforce, two people familiar with the matter said on Thursday, dampening speculation that Microsoft could be drawn into bidding for the cloud software company..read more
Since a report surfaced in Bloomberg more than a week ago, it’s been the talk of the tech market: Will Salesforce.com be bought out?.read more
Salesforce.com CEO Marc Benioff was sounding bullish as usual with the robust forecast the the company will soon hit $6 billion in revenue on a road trip to $10 billion, according to Business Insider. Salesforce reported a successful quarter, and.read more
Silicon Valley's cloudy outlook for software Relevant Products/Services grew stronger in 2014, as Salesforce and Workday sales continued to pile up, and investors bet Wednesday that the growth will continue in 2015 and beyond. Salesforce, a pioneer.read more
CRM Relevant Products/Services giant Salesforce.com has unveiled updates to its Analytics Cloud that it says will fuel the next wave of mobile Relevant Products/Services innovation. With the new updates, users will be able to import and analyze new d.read more
(Bloomberg) -- Salesforce.com Inc. has started working to integrate artificial-intelligence technology from acquisition RelateIQ Inc. into its software, seeking to add predictive capabilities that will help it compete with younger startups. Salesfor.read more
Goldman Sachs Group Inc (NYSE:GS) identified about 40 stocks that have the highest upside potential relative to the firms’ target price. Some of the notable names in Goldman’s cheapest stocks list include General Motors Company (NYSE:GM), Salesforce..read more
salesforce.com, inc. (NYSE:CRM) CEO Marc Benioff sold 12,500 shares of the stock in a transaction dated Tuesday, January 6th. The stock was sold at an average price of $57.52, for a total transaction of $719,000.00. The sale was disclosed in a docume.read more
SAN FRANCISCO, Jan. 6, 2015 /PRNewswire/ -- Salesforce (CRM), the Customer Success Platform and world's #1 CRM company, today announced that Salesforce executives will participate in the following investor events:.read more
Salesforce Files Connect centralizes file sharing, allowing users to seamlessly browse, search and share files located in any repository, all from a single user interface .read more
When Salesforce.com was launch in 2000, it revolutionized the software industry and the cloud movement was born. While the motto was ‘the end of software’, back in those days the company was also all redefining CRM /SFA (sales force automation). Th.read more
Salesforce.com, now worth over $37 billion, is considered one of the most successful enterprise companies in the world. .read more
Cloud CRM provider Salesforce has long distinguished itself from other Silicon Valley heavyweights by refusing to move its corporate headquarters and offices from San Francisco itself, even as titans like Google, Facebook and Yahoo sprawl their offic.read more
High quality global journalism requires investment. Please share this article with others using the link below, do not cut & paste the article. See our Ts&Cs and Copyright Policy for more detail. Email ftsales.support@ft.com to buy additional rights..read more
Facebook is reportedly creating a product for office use called Facebook at Work, according to a report in the Financial Times. The Financial Times cites sources describing a product that allows users “…to chat with colleagues, connect with professio.read more
I’ve always been intrigued by products that try and make software development easier. Perhaps it’s because I’m not a developer but have some particular requirements from my software – I’ve long been looking for a tool that helps non-developers create.read more
The data analytics market has a new player. At its annual user conference this month, Salesforce.com announced its latest cloud product, an analytics service called Wave, the Salesforce Analytics Cloud..read more
During the Salesforce.com DreamForce conference this year (disclosure, Salesforce covered my travel and expenses to attend), the company announced Wave, it’s so-called “analytics cloud” product. Wave fills a significant gap in Salesforce’s arsenal, i.read more
Stars shine at Dreamforce as Salesforce.com shows off its latest wares.read more
Salesforce.com will unveil a new analytics service tomorrow morning they have dubbed Wave. The product will be introduced by CEO Marc Benioff at the company’s Dreamforce customer conference in San Francisco, but according to a Salesforce spokesperson.read more
| Vendor | Package Version | Price/user/month |
|
Salesforce |
Performance: | $300 |
| Enterprise: | $125 | |
| Professional: | $65 |
SaaS is a growing CRM market. Many reports stated that SaaS has been the choice of many business organizations today. According to an industry-report, 40% of CRM systems sold in 2013 are SaaS-based. Overall, the CRM industry is booming. The CRM market is projected to grow up to $36.4 billion by 2017 from the present worth of around $23 billion.
As a small business you may be using a CRM that isn’t providing you the information that you require to make timely and intelligent decisions. Even worse is a scenario where you are still using stone age tools – a spreadsheet for reports, a smartpho... read more
History is full of interesting corporate rivalries. Upto a point these rivalries have helped to foster healthy competition, promote innovation and allow companies to focus on strengths. Whether its Fedex vs UPS, Walmart vs Target or AT&T vs Verizo... read more
Acquiring a new customer is not about closing the sale. It is about opening a relationship and building a bridge. This is a basic precept that companies cannot afford to ignore today. Companies have increasingly begun to realise the significance o... read more
When it comes to choosing the right customer relationship management (CRM) software, it all comes down to getting your hands on the one that offers the best value for your money. Unfortunately, many companies end up selecting the wrong product, which... read more
According to a Salesforce.com blog, Customer Relationship Management (CRM) can improve sales productivity by 30% if used correctly by an organization. With basic features like account and contact management, lead scoring, and opportunity tracking, pr... read more
It doesn’t matter if your company is running its own call center for customer service or if its main activity is the outsourcing of call center services, the fact is that it will have to deal with two faces of the same problem. One of them is technol... read more
When it comes to solving your customer’s issues regarding your services or products, you need to manage the situation quickly and efficiently. That’s why the Help Desk Software you choose for your company will make a difference because the long-term ... read more
If it’s about managing your customer’s experience, CRM software application is here to prove its worth. Customer Relationship Management (CRM) system is one of our old friends in sales and marketing. If it’s about business software, CRM is probably o... read more
For the new year coming your sales and marketing departments need the support of a software that can help them coordinate and manage all their actions. Now is the time to finally create and manage large prospect lists and design a refreshing approach... read more
CRM software for a company looks at different aspects of the customer engagement process to ensure that they can maximize service satisfaction and optimize revenue realization where possible. One aspect of this solution is the provision of a help des... read more
Customer Relationship Management (CRM) software is focused on managing and developing the way in which customers interact with an organization. It looks at the multiple avenues available, including marketing & sales of product and services, customer ... read more
Sales automation covers the main components of the sales process including order management, inventory control, customer management and sales forecasting. Whereas marketing automation focuses on the customer marketing process and seeks to manage cust... read more
Customer Relationship Management (CRM) is the foundation stone of any business that relies on maintaining and continuously expanding his customer base. CRM software solutions are one of the most important tools that have been assisting companies of a... read more
Customer Relationship Management (CRM) software is focused on managing and developing the way in which customers interact with an organization. It supports the multiple available avenues for client relations including marketing and sales of product a... read more
Lead Management is the first step in the sales process where a business creates and maintains an ongoing list of potential customers which will eventually turn into committed clientele. To help this process, Lead Management software is aimed at ensu... read more
For services based companies it is important that they can manage their operations in the field effectively both to ensure work is addressed, as well as that work allocations & time to deliver is optimized. In addition a service operation needs to en... read more
Field Service management refers to on site field work allocation & location, and then ensuring the appropriate service technician assignment, as well dispatching & monitoring the work to be done. This activity is an important part of services based c... read more
Since the arrival of Social Media nobody can take a rest, and that includes your company. Your brand and your corporate reputation is no longer something static but a living reality that grows, interacts and changes almost on a daily basis. As you ca... read more
Do you really think your customers randomly decided to trust your products or services? We can’t deny there is always a “good luck” factor, but the truth is that from the first contact of a potential client it mostly depends on your company to finall... read more
Can you imagine why some companies, which are not so stick-in-the-mud of traditional marketing, are very successful in meeting their annual target sales and revenue? Top secret online marketing formulas – could be. Well crafted online marketing strat... read more
Sales automation covers the main components of the sales process including order management, inventory control, customer management and sales forecasting. Whereas marketing automation focuses on the customer marketing process and seeks to manage cust... read more
A business phone system is a critical part of the day-to-day business operations. Besides connecting you to the outside world, it shapes your business image and helps boost sales.... read more
In today’s competitive marketplace, it is crucial for marketers to engage customers and prospects across different channels and nurture leads. One smart way of doing so is to invest in a robust lead management solution that efficiently tracks and man... read more
Customer service is the key to a successful business. So you cannot compromise with your help desk. Choosing the best help desk software can be tricky. Nevertheless here are a few common help desk software selection mistakes that some enterprises mak... read more
Sales force automation (SFA) software is designed to make the sales team more effective and streamline sales processes by automating tasks. The powerful software helps your sales professionals in effective sales planning, increased sales, better sale... read more
When it comes to choosing call center software, you are looking for a tool that meets the needs of your organization as well as customers while keeping cost in check. Customers want quick solutions to their queries, and a reliable contact center solu... read more
... read more
A customer relationship management (CRM) system is designed to organize your contact lists, which includes customers and prospects, among other connections. It enables you to prioritize leads, track sales pipeline, and send messages to your database.... read more
When looking for pest control software, it is important to ensure that you understand the exact requirements of your business with regard to technology. As a pest management company, you need a solution that can assist with general business tasks. Th... read more
Managing regulatory compliance is a big hassle for pharmaceutical industry. A number of pharmacies are now turning to customer relationship management software to execute sales plans and grow their revenue. CRM for pharmaceutical industry is designed... read more
As a retailer, your prime focus should be to enhance customer experience, as customer is the king and cannot be neglected. Retail customer relationship management (CRM) software solutions are designed to enhance experience of your customer base by he... read more
The hospitality industry is all about customer interaction, with a focus on improving customer experience. Hospitality customer relationship management (CRM) software is vital to the hotel industry, designed to help businesses improve customer experi... read more
Financial or banking institutions face a number of challenges and cannot let their guard down at any cost, especially in this age of cut-throat competition. Taking steps to improve customer experience could certainly help financial institutions to st... read more
Managing your pile of contacts can be a big hassle. But if you have the right contact management software, you can enjoy peace of mind that your contacts are organized and managed well, without you having to pay special attention to it. Managing con... read more
Are your service representatives spending maximum time looking for answers instead of dealing with customer enquiries? Are you worried that your data resources are not working optimally and your service reps are not able to focus on ensuring good cus... read more
Lead management is a critical process employed by businesses to generate new business. A lead management system is designed to help businesses track and optimize the entire sales process to improve your sales pipeline.... read more
Casino customer relationship management (CRM) software is designed to enable casino managers to monitor players and keep a close watch on the relative value of repeat customers. In a casino environment, customer service is critical and each type of c... read more
As a real estate firm, you need more than a database to store the leads and contacts you gain from your marketing efforts. You need cutting-edge contact management software, which is intuitive, quick, and easily navigable and allows for real-time tra... read more
No one needs a reliable customer relationship management (CRM) solution more than insurance companies because trust is critical when it comes to money management. A CRM solutions for insurance companies is designed to improve data management and boos... read more
No business, big or small, can afford not to have a customer relationship management (CRM) solution. After all, a robust CRM system is crucial to having your sales process firing on all cylinders and providing an impeccable customer service. As a sma... read more
Enterprise customer relationship management (CRM) systems are designed for large businesses with varying needs and multi-faceted customer-facing approaches, but it works equally good for small enterprises. With multiple departments and sales teams, i... read more
Customer relationship management (CRM) is the process and tool to manage customer interactions throughout the organization, with a bigger aim to improve customer relationship. Also known as contact management software, CRM consolidates all customer d... read more
CRM or Customer relationship management refers to software, practices, and technologies that businesses and companies can use to manage and analyze data and interactions with their customers. There are many ways to find and hire CRM software, and one... read more
CRM is the process and tool to assist organizations improve customer relationships. With many CRM solutions available, which system would you vote as the best CRM software for this year? Vote below and find out what other systems are popular today.... read more
For the new year coming your sales and marketing departments need the support of a software that can help them coordinate and manage all their actions. Now is the time to finally create and manage large prospect lists and design a refreshing approach... read more
Customer relationship management (CRM) software solutions such as Salesforce is known to improve sales productivity and efficiency in organizations. We determined 10 statements about Salesforce, let us know if you agree to each. Looking forward to yo... read more
Salesforce CRM is the leader in on-demand CRM (customer relationship management) solutions. Both large and small businesses trust their customer information to this platform, primarily because of its safe & secure sales application. With Salesforce, ... read more
Customer relationship management (CRM) is the process and tool to manage customer interactions throughout the organization, with a bigger aim to improve customer relationship. Also known as contact management software, CRM consolidates all customer d... read more
Implementing the proper distribution system is crucial to the success of your business. The right distribution software can facilitate management of business operations by tracking products and terms for customers and suppliers. Distribution systems ... read more
Customer service is critically important in the business world. What happens when your customer support staff member forgets to reply to an escalated email? What about your response time? Not responding to customer queries quickly can prove disastrou... read more
CRM
PriceDemo Compare with Salesfor
CRM
PriceDemo Compare with Salesfor
CRM
PriceDemo Compare with Salesfor
CRM
PriceDemo Compare with Salesfor
CRM
PriceDemo Compare with Salesfor
CRM
PriceDemo Compare with Salesfor
CRM
PriceDemo Compare with Salesfor
CRM
PriceDemo Compare with Salesfor
CRM Tools - Better Customer’s Experience
CRM
Read More
Buying HR Software: Problems (and Solutions)
HR
Read More
Best BI Software Products for Large Businesses
BI
Read More
Best 5 Retail /POS Software for SMBs
Retail/POS
Read More
Innovative Accounting Software for SMBs
Accounting
Read More
Top 5 Inventory Management Software Products
Inventory
Read More
6 Construction Software that Offer Robust Solutions
Construction
Read More
Top 5 Human Resources Software for SMBs
HR
Read More
4 Innovative Tools for Project Managers
Project
Read More
Best Solutions to Keep Your Facility Running Perfectly
Facilities
Read More
5 Cheap Alternatives to Salesforce
CRM
Read More
Top 5 Recruitment Software for Large Businesses
HR
Read More
Feedback on Salesforce
Overall, Salesforce is an extremely easy to use, powerful and functional CRM application. It is very easy to manage, but has the power to do very complex workflow and analytic s when needed.
I use Salesforce as a freelancer, and I have clients in the technology industry. We find computer programmers and web designers, and we use salesforce to keep track of it all.
As a freelancer, I and my clients use Salesforce to maintain our marketing lead contacts, and send out emails to potential prospects who might be a good fit for certain jobs.
Salesforce’s application is fast, it tracks the processes and information at a high degree of quality. I can see every correspondence with my prospects all in one place, no matter who first made the contact. It is also great because if another salesperson made the first contact, I can see that so that prospect is not given to someone else. This is one of the most important productive tools I have ever used, and I am very glad it was distributed to the business world.
I have not found a weakness as of yet!
Base CRM, Insightly, One Page CRM
Pricing
Feedback on Salesforce
No hardware and software installation is needed for working. Getting solutions for developers and users through the community and developer forums are awesome. All the resources are available in sales force site itself. User and developer group meeting is arranged by sales force frequent times in various places. supporting of HTML 5,JavaScript and CSS and other scripting techniques is compatible. Displaying the top kudos authors names in every forums of the developer community. Nice user interface support html and native apex tags.
I am working in sales force past 1 year. I am very well for writing apex classes and the making nice User interface with the help of visual force. Create triggers for validations and email notifications and also record update. Used ANT, Eclipse for deployment. working the projects like call center management, student management and now developing full calendar for salesforce. Experience in creating sites and workflow and validation rules. Can write batch class for running classes.
Call center management system used for helpful for email marketing. Calendar application used for create contact birthdays events and campaign events, opportunity events and also for create events for custom objects. Customer can create a event with day click of calendar and also event details by the mouse-over. Customer can direct to the event page by clicking Event title.In salesforce we don't have colorful events. But our calendar containing color for each event. User can edit and delete the event by clicking event detail. Working more updates such as birthday reminder and sending emails to the persons the customer want to invite.
No hardware and software required. Solutions provided free by posting questions in user community and developer community. developing nice user interface using Visual force is easy. navigation for mobile and desktop is also easy like amazon,eBay. Integrate and run other applications in salesforce using canvas application. Web services like Rest API supporting available in salesforce. Posting ideas and getting MVP reward in dream force conducted by salesforce in every year. App-exchange and third party integration is very useful in salesforce. Both mobile and desktop applications are developed using visual-force.
Security and record limitation is major problems in salesforce is risk. Not providing service-level agreement. Highest priced CRM compared with other products in market. If you seek data mining, data warehousing, online analytical processing (OLAP) or predictive analytic s you will need to acquire third party software from App-exchange or elsewhere.
SLAs are inconsistent from customer to customer and offer lesser up time guarantees than primary cloud CRM competitors. third party App-exchange vendors do not stand up as well to single vendor software products from competitors such as Net Suite and SAP Business By Design. the marketing software is competitively weak compare with other software. Every time we may need to raise a case for specific updates.
Pricing
Feedback on Salesforce
Well Overall Impression of this software is above the expectation as It is providing such as things which you can not get it in any other language. some of the functionalities are Reporting,Dashboard,Roles,Profiles etc.
I have been working with salesforce technology since 4 years and m,y experience is very good. Some of the key things that I like about the salesforce. Very Slick UI which will not confuse Users,Inbuilt CRM objects and functionalities, No need to connect to database,No need to normalize the data as they are managing it internally,Easy to work,Multitanent architecture which helps user to stay connected and work on the same environment with latest update.
My organization is the gold partner of the salesforce and it increased its growth to 24% annually with the help of salesforce.
Multitanent architecure,Strong reporting tool, In build case management system, Inbuilt CRM system, Powefull sites functionality, Robust architecture, Provising inbuild functionality which reduce the coding around 50%. Powerfull packaging and deployment functionality.
It is not compatible with the large amount of data. If you are working with millions of data than salesforce quite become slow for you and also report and other such functionality will not work smoothly, It has governor limits which is not providing much flexibilities to deal with large amount of data, You must have internet connection to work with salesforce.
ZOHO CRM,vTiger,Microsoft Dynamic CRM etc
Pricing
Feedback on Salesforce
Overall, Salesforce is user-friendly and easy to use. The major commands are conveniently located so that even the first-time user will not have any problems in performing the common tasks, such as creating new Leads. Salesforce is so far very much stable in the sense that during my more than a year of daily use, I have not encountered any serious operational error (e.g. prolonged server downtime or system crash). There were however occasional but very brief instances of server downtime for maintenance purposes which Salesforce always announce a couple of days ahead of time.
I mainly use Salesforce to create new and maintain existing accounts for marketing leads. During a specified day of the week, I also send marketing emails to selected prospects. I started using Salesforce last January of 2013 as part of my lead generation task. Since my primary task is to manage the marketing leads, I have not explored the other features of Salesforce. However, I have been using the Lead management feature of Salesforce almost on a daily basis for over a year now. Overall, I have a beginner’s level of expertise with Salesforce.
I work as a freelance lead generator through oDesk for an Information Technology company. The company uses Salesforce to maintain its marketing lead contacts and subsequently send out emails to prospects in order to offer products and services.
As far as my experience is concerned, Salesforce does really well in managing marketing leads. A particular strength of Salesforce is that it lets you conveniently import lead contacts from an Excel spreadsheet. As long as the columns or field names are exactly matched, spreadsheet contacts can be seamlessly transported to the Leads section of Salesforce. For ease of collaboration with other members of the team, lead contacts are usually recorded in an online spreadsheet, such as Google Docs spreadsheet, and then exported as an Excel spreadsheet file for later importation to Salesforce.
Personally, I find the Salesforce user-interface design a little bit old-fashioned. Perhaps management can find time to update the design to a more lively and dynamic one. As it is, Salesforce performs as expected as far as lead management is concerned. However, it would be like a breath of fresh air if one works in a Salesforce environment with close to an “eye candy” of a user interface.
So far I have not used any other CRM aside from Salesforce.
Pricing
Feedback on Salesforce
Many software are designed which can assist any organization with customer relationship management (CRM) but Salesforce offers best services at best price. The best thing about Salesforce is that it allows you to handle almost any aspect of CRM with the help of several applications present on the App Exchange and a number of other products, which are designed to help you maximize potential of your business.
I worked with several CRM tools so far, but found Salesforce as the best to work on, I created many applications for my clients according to their requirements which include mobile apps, real time apps, and social apps. I really took advantage of the growing software industry through Salesforce. My all created apps, help clients in reaching next level of developing their business. This CRM works best when you make use of its maximum features.
Using Salesforce our organization improved communication not only within the business but also with our customers. We made maximum use of Salesforce’s Chatter which allowed us to communicate and collaborate with the clients and customers instantly irrespective of their location. The mobile feature provided by this CRM tool played a key role in the success of our business.
It helps in creating an effective customer database which allows to divide the customers according to the requirements. It also provides a centralized way for sharing, consolidating, and collecting data with both the present and past customers. It helps in analyzing and learning customer complaints to provide the best possible solution to them along with understanding the reasons that are making them disappointed. It is easy to understand and easy to use.
It has no weakness, It is just the perfect.
There are many CRM that you can use like Sugar CRM, Oracle CRM, and Zoho CRM. But nothing is comparable to working on Salesforce CRM.
Pricing