Compare AccelOps and LiveAgent - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - AccelOps or LiveAgent?

AccelOps is more expensive to implement (TCO) than LiveAgent, and AccelOps is rated higher (83/100) than LiveAgent (80/100). Both tools offer the same amount of features.

Looking for the right Business performance management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

AccelOps, Inc. Vs. Quality Unit

AccelOps, Inc.: AccelOps offers the industry's first software to monitor both performance and security (SIEM) of IT infrastructure and applications from a common cloud-generation platform. Virtualized data centers and cloud environments are changing rapidly, both in complexity and scale, rendering their management beyond the capabilities of traditional tools and ...

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

Who is more expensive? AccelOps or LiveAgent?

The real total cost of ownership (TCO) of Business performance management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for AccelOps and LiveAgent.

AccelOps price starts at $16 per user/month , On a scale between 1 to 10 AccelOps is rated 2, which is much lower than the average cost of Business performance management software. LiveAgent price starts at $15 per agent/month , When comparing LiveAgent to its competitors, the software is rated 2 - much lower than the average Business performance management software cost.

Bottom line: AccelOps cost is around the same cost of LiveAgent.

Which software includes more/better features?

We've compared AccelOps Vs. LiveAgent based on some of the most important and required Business performance management features.

AccelOps: Basic Reports, Data Import/Export, Online Customer Support, Task Management, Time management.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Target customer size

AccelOps's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes and a wide range of types.