HappyFox - Top Competitors (Feb 2022)
Compare PricingITQlick Score: | 77/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> HappyFox review -> HappyFox competitors |
Ranking: | Ranked 82 out of 210 Help Desk systems |
Company: | Happyfox Inc |
Pricing: | starts at $29 per agent/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop, Cloud |
Links: | HappyFox review, HappyFox pricing guide |
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HappyFox vs. Alternatives in 2024
The main competitors for HappyFox are Zoho Support and Freshdesk.Zoho Support provides a cloud based help desk system for customer support. Its features include multi- channel customer engagement with workflows to map the ticketing cycle from start to completion. There are reporting tools with dashboards to track support performance metrics and determine customer satisfaction levels, and the product can be integrated to Zoho CRM for customer management. Additionally the product supports multiple languages and can be easily customized to meet business requirements.
In comparison HappyFox also provides a cloud based support solution which is also accessible via mobile devices. It includes a knowledgebase for customers to access relevant solutions to common problems with references to aid validation. The product also provides a collaboration platform for support agents & customers with features to copy, split, merge and connect tickets according to contextual relationships.
FreshDesk on the other hand provides an API for integration to third party applications. Additionally the product supports service level agreements to govern support & customer service KPIs. There is also an option for suggested solutions through smart matching of open tickets with available solutions. Freshdesk also provides user communities to improve social sharing & engagement with a suggestions feature to allow the customers to recommend possible solutions for flagged issues.
HappyFox currently provides similar features but also supports multiple languages for global support requirements. Additionally the product also includes smart workflows for intelligent support responses to increase agent productivity on actual problems.
HappyFox alternatives - for small & large Business
Here are the top 4 alternatives to HappyFox that are worth checking out: Freshdesk for SMBs, SolarWinds for large size business, Zendesk for growing companies, and Zoho Desk for low budget organizations.
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.