Compare Kaseya VSA and Zendesk - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Kaseya VSA or Zendesk?

Zendesk is more expensive to implement (TCO) than Kaseya VSA, and Zendesk is rated higher (92/100) than Kaseya VSA (85/100). Zendesk offers users more features (23) than Kaseya VSA (0). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Kaseya Vs. Zendesk

Kaseya: It may seem a bit odd, almost contradictory, for Kaseya to feature an About Us section when everything we do is really about you, not us in the least. Granted, without our IT automation software, your success might not be quite so certain or come so easily, but Kaseya can only take part of the credit.

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Kaseya VSA or Zendesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kaseya VSA and Zendesk.

Kaseya VSA price starts at $1,100 per year , On a scale between 1 to 10 Kaseya VSA is rated 2, which is much lower than the average cost of Help Desk software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Kaseya VSA cost is around the same cost of Zendesk.

Which software includes more/better features?

We've compared Kaseya VSA Vs. Zendesk based on some of the most important and required Help Desk features.

Kaseya VSA: We are still working to collect the list of features for Kaseya VSA.

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

Kaseya VSA system is designed to provide assistance to start-ups, small businesses (1-20 employees), mid-sized companies (10-100 employees), and large enterprises (100+ employees) in the Information and Technology (IT) and Systems Management industry, mainly those businesses engaging in the field of auditing, asset management, help desk and IT. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.