Compare Zendesk and Kaseya VSA - Sep 2023
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Bottom Line: Which is Better - Zendesk or Kaseya VSA?
Kaseya VSA is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Kaseya VSA (85/100). Zendesk offers users more features (23) than Kaseya VSA (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Kaseya
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Kaseya: It may seem a bit odd, almost contradictory, for Kaseya to feature an About Us section when everything we do is really about you, not us in the least. Granted, without our IT automation software, your success might not be quite so certain or come so easily, but Kaseya can only take part of the credit.
Who is more expensive? Zendesk or Kaseya VSA?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Kaseya VSA.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Kaseya VSA price starts at $1,100 per year , When comparing Kaseya VSA to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zendesk cost is around the same cost of Kaseya VSA.
Which software includes more/better features?
We've compared Zendesk Vs. Kaseya VSA based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
Kaseya VSA: We are still working to collect the list of features for Kaseya VSA.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. Kaseya VSA system is designed to provide assistance to start-ups, small businesses (1-20 employees), mid-sized companies (10-100 employees), and large enterprises (100+ employees) in the Information and Technology (IT) and Systems Management industry, mainly those businesses engaging in the field of auditing, asset management, help desk and IT.
Kaseya VSA
starts at $1,100 per year
Kaseya VSA is an IT Systems Management software designed to provide assistance to any forms of businesses, thanks to the fully integrated IT management system. Through this, users are empowered to make huge imp...
Compare PricingCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Kaseya VSA Specifications
ITQlick Score: | 85/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Kaseya VSA review |
Company: | Kaseya |
Pricing: | starts at $1,100 per year |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Kaseya VSA review, Kaseya VSA pricing, Kaseya VSA alternatives |
Compare features
Zendesk: 23 Features
Kaseya VSA: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.