Compare Infor CRM and Zendesk - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Infor CRM or Zendesk?

Infor CRM is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Infor CRM (77/100). Zendesk offers users more features (23) than Infor CRM (10). There is a clear winner in this case and it is Zendesk!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Swiftpage Vs. Zendesk

Swiftpage: We've built our business on delivering the most innovative and useful digital marketing solutions, and on developing partnerships for the long term. We're now stronger than ever. Our extensive product portfolio and experienced, knowledgeable team are the right combination for your dynamic business.

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Infor CRM or Zendesk?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Infor CRM and Zendesk.

Infor CRM price starts at $25 per user/month , On a scale between 1 to 10 Saleslogix is rated 4, which is lower than the average cost of CRM software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Infor CRM is more expensive than Zendesk.

Which software includes more/better features?

We've compared Infor CRM Vs. Zendesk based on some of the most important and required CRM features.

Infor CRM: Customer Self Service Portal, Customer Service, Document Management, Knowledge Base, Marketing Automation, Sales Automation, Sales Forecasting, Contact Management.

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

Infor CRM is ideal for start-ups, small to medium enterprises, and freelancers. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.