Infor CRM Review - why 3.7 stars?

Shlomi Lavi / updated: Oct 23, 2022

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What is Infor CRM?

Infor CRM (Formerly SalesLogix) is a cloud-hosted customer relationship management system designed to help manage relationships, CRM and information. The platform offers comprehensive capabilities that allow users to control sales, customer service, and marketing activities.

Infor CRM is a product of Infor Company that was founded in 2002. The primary functionality of Infor CRM is its salesforce automation, although its capabilities go beyond to offers campaign management and marketing automation, workflow automation, budget & revenue tracking and more.

Infor CRM is offered through various deployment solutions including cloud-based, on-premise and hybrid environments to fit the needs of the user. The platform operates in Oracle database and Microsoft SQL servers and it integrates with Outlook, Microsoft Exchange and Lotus Notes.

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Who is it best for?

Infor CRM is ideal for start-ups, small to medium enterprises, and freelancers. Currently, it can be used in Europe, Canada and the USA. The system can be applied to a broad range of industries from government, construction, financial services, hospitality, healthcare, retail, manufacturing, transportation and professional services. Some of their notable customers are ABC Construction, Cabot Corporation, and Caber Sure Fit Inc..

Main features and functionalities

Being a topnotch CRM solution, Infor CRM could help your business in many ways. To ensure your growth and success, it is essential to closely monitor your relationship with customers. Infor CRM supports a myriad of customer profiles since data can be captured across all customer transactions and kept at your fingertips.

Infor CRM can provide businesses the advantage to win the competition in their industry through sales and management. Since it is a complete CRM solution, your customer handling is enhanced. It also aids you in marketing because leads are shown through reports. Infor CRM is also mobile, allowing more flexibility and control of your business. In addition, it could also be easily integrated with other applications to boost your business processes.

What is the actual cost?

The cost of license starts at $25 per user/month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Infor CRM. You can also find here pricing information from Infor CRM's website.

Pros

• Regardless if you choose on-premise, cloud, or both deployments, you control and own your system and data
• SalesLogix is supported on mobile devices for your utmost convenience and productivity
• The tools are highly intuitive and easy to use, so you can get started quickly
• Integration with other applications is fast and easy, making your customers highly visible
• CRM data in SalesLogix can be used for pro-active insights through analytics and reports

Cons

• SalesLogix currently supports only English, and is available only in Canada, USA and Europe
• Supported devices are limited to Mac, Windows and standard browsers
• There is no live chat available for support

How it stacks up?

Access a head to head analysis of Infor CRM vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Infor CRM right for you or your business?

Infor CRM system is best suited for small to mid-market businesses and organizations, as well as departments in larger enterprises that have less than 1,000 users. Industries including, Aerospace & Defense, Automotive, Banking & Financial Services, Chemicals, Construction, Distribution, Energy, and more, all can use Infor CRM software.