Compare SimpleFeedback and Customer Thermometer - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - SimpleFeedback or Customer Thermometer?

SimpleFeedback is more expensive to implement (TCO) than Customer Thermometer, and Customer Thermometer is rated higher (97/100) than SimpleFeedback (62/100). Customer Thermometer offers users more features (7) than SimpleFeedback (3). There is a clear winner in this case and it is Customer Thermometer!

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

MAGIWOW, LLC Vs. Customer Thermometer

MAGIWOW, LLC: We know small business and have over 3 decades of experience designing and building solutions for millions of small business owners. we are focused on helping these businesses grow their web presence, customer loyalty and profits. We are excited to be launching the first in a suite of simple, business oriented products

Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies. We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing. You need to go and hire bright, enthu...

Who is more expensive? SimpleFeedback or Customer Thermometer?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SimpleFeedback and Customer Thermometer.

SimpleFeedback price starts at $9 per month , On a scale between 1 to 10 SimpleFeedback is rated 6, which is similar to the average cost of Customer Service software. Customer Thermometer price starts at $29 per month , When comparing Customer Thermometer to its competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: SimpleFeedback is more expensive than Customer Thermometer.

Which software includes more/better features?

We've compared SimpleFeedback Vs. Customer Thermometer based on some of the most important and required Customer Service features.

SimpleFeedback: Data Import/Export, Basic Reports, Online Customer Support.

Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports.

Target customer size

SimpleFeedback's typical customers include: Small business, Medium business, Large business, Private use, Customer Thermometer is ideal for different companies, big or small.