Compare SysAid Vs. Zendesk

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SysAid Vs. Zendesk - Oct 10, 2018

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SysAid Specifications

Name: SysAid
Company: SysAid Technologies Ltd.
Address , ,
Software Type: Standalone, On Premise, Cloud, SaaS
Typical Customers: Medium business, Large business
Business Area: Information technology
Platforms: Desktop, Mobile, Cloud

Zendesk Specifications

Name: Zendesk
Company: Zendesk
Address Zendesk Inc, 989 Market St, San Francisco, CA
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas, Customer service
Platforms: Desktop, Mobile, Cloud

Compare features

SysAid: 8 Features

Asset Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Mobile Integration
Remote Control Access

Zendesk: 8 Features

Change Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Self Service Portal

Compare reviews

SysAid Review
Updated: Oct 10, 2018

SysAid is an IT helpdesk service management program that automates business processes for helpdesk and includes configurations for hardware, asset and mobile management, tasks, software licenses and others. SysAid can be used on cloud or in-house. It is available in different versions as well.

SysAid is by an international firm SysAid Technologies founded in 2002. SysAid specializes in developing IT services management solutions. Many companies are now using the company’s products across the globe. They have offices in different parts of the globe such as Israel, Australia and Brazil.

SysAid Average Rating -

The average rating of SysAid is 4 stars. The rating is based on 4 aggregated online reviews.

SysAid Typical Customers

SysAid was originally intended for IT practitioners. However, the company made sure it could also be used by other professionals from various industries, including government agencies and financial institutions. This software is now used by thousands of organizations from around the world. The industry ranges from retail, F&B, healthcare, education, manufacturing and even aviation. This is how vast the client scope is, which shows how helpful the program is for organizations. Whether you are a startup or an established corporation, SysAid provides efficient solutions for you.

Read more - SysAid

Zendesk Review
Updated: Oct 10, 2018

Zendesk is an SaaS Suite developed to be a platform for customer service support, help desk ticketing and issue tracking. It is the creation of a company of the same name founded in 2007.

The company Zendesk inc. was founded by Morten Primdahl, Alexander Aghassipour and Mikkel Svane. By 2008 it had received $500,000 in funding. In 2009 a second series of funding came in the amount of $6 million allowing the company to move to San Francisco and establishing its headquarters.

Today Zendesk has over 30,000 companies relying on its service to interact with customers

Zendesk Average Rating -

The average rating of Zendesk is 5 stars. The rating is based on 145 aggregated online reviews.

Zendesk Typical Customers

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. The software can be used in retail services, media services, government agencies, software companies, finance and even education.

Non-profit organizations and public administration offices should also find the tool to be very useful. Among popular users of Zendesk you will find companies like Sony Music, Disney, Vodafone, Groupon, Rovio and Xerox.

Read more - Zendesk

Compare alternatives

    SysAid Alternatives

    The main competitors for SysAid are Epicor ITSM and ChangeGear Service Desk.

    Epicor ITSM supports the ITIL standard for IT service management. Its features include a help desk to track issues, problem resolution and change management if either a product or process change is needed to resolve a given issue. Additionally there is support for tracking IT infrastructure including hardware, software and networking components to manage asset lifecycles using a configuration management database or CMDB. Epicor ITSM also provides service level agreements to manage performance, as well as self service portals with knowledge bases to help users log & resolve their issues if possible.

    SysAid on the other hand provides a similar ITIL certified solution
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    Zendesk Alternatives

    The two main competitors for Zendesk are Freshdesk and Zoho Support.

    ZohoSupport provides a cloud based customer support solution that can handle multiple channels that include email, phone, chat and even social media. The product is workflow based and manages tickets as well as service escalations with dashboards to monitor support metrics against KPIs. Additionally the product is easily customizable and offers integration to Zoho CRM for customer management. ZohoSupport also provides a free trial and includes a limited features free edition for customers as well.

    In comparison the Zendesk customer support solution also includes a knowledge base for agents to refer to for common problems, as well as community forums for customers and agents to
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Compare pricing

SysAid pricing

SysAid price Starting from $49 per month , on a scale between 1 to 10 SysAid is rated 2, which is much lower than the average cost of Help Desk software.


Zendesk pricing

Zendesk price Starting from $29 Per month/user , when comparing Zendesk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.


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