Web Help Desk - Top Competitors (Feb 2022)
Compare PricingITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 4.2/10 - average cost |
Category: | Help Desk -> Web Help Desk review -> Web Help Desk competitors |
Ranking: | Ranked 73 out of 210 Help Desk systems |
Company: | MacsDesign Studio, LLC |
Pricing: | starts at $376 per license |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Web Help Desk review, Web Help Desk pricing guide |
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Web Help Desk vs. Alternatives in 2024
The main competitors for Solarwinds Web Help Desk are Web Tracks and BMC Track-It.Web Tracks is a help desk and asset tracking system with an online portal for ticket management as well as a knowledge base to address common issues. It can also track an organization’s hardware & software assets for an inventory listing that is integrated with a document management system to handle all related asset information. Auditing is also provided to monitor service provision for support along with a purchasing module to address IT procurement needs and expenses.
In comparison Solarwinds Web Helpdesk is based on workflow automation and addresses many of the same features as Web Tracks. However it also includes a technical knowledge base which can be used by support engineers to retrieve product & asset information to handle service requirements. Additionally the product also handles change management to ensure all modifications requests are properly addressed.
Then there is BMC Track-it which in addition to the core features mentioned above can also handle rental assets, surveys to gauge customer satisfaction, as well as service level agreements to establish service review metrics. The product is available as a cloud based solution and offers mobile device access for remote support as well.
Solarwinds Web Helpdesk on the other hand addresses some of these features such as service level agreements, but also includes an automated asset discovery tool for inventory management. Additionally there is an option for remote desktop support as well as integration for network & server monitoring as well.
Web Help Desk alternatives - for small & large Business
Here are the top 4 alternatives to Web Help Desk that are worth checking out: Freshdesk for SMBs, SolarWinds for large size business, Zendesk for growing companies, and Zoho Desk for low budget organizations.
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.