Compare Web Help Desk and Zoho Desk - Mar 2022
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Bottom Line: Which is Better - Web Help Desk or Zoho Desk?
Web Help Desk is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than Web Help Desk (78/100). Web Help Desk offers users more features (13) than Zoho Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
MacsDesign Studio, LLC Vs. Zoho Corporation
MacsDesign Studio, LLC: The extensive feature set of the Web Help Desk software addresses critical IT and support areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, and Approval Workflow.
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
Who is more expensive? Web Help Desk or Zoho Desk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Web Help Desk and Zoho Desk.
Web Help Desk price starts at $376 per license , On a scale between 1 to 10 Web Help Desk is rated 4, which is lower than the average cost of Help Desk software. Zoho Desk price starts at $14 per agent/month , When comparing Zoho Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Web Help Desk cost is around the same cost of Zoho Desk.
Which software includes more/better features?
We've compared Web Help Desk Vs. Zoho Desk based on some of the most important and required Help Desk features.
Web Help Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Zoho Desk: We are still working to collect the list of features for Zoho Desk.
Target customer size
The software is suitable for small and medium business, although its features are also useful for some aspects of big businesses. and Zoho Desk's target customer size include: Small, medium and large size businesses.
Zoho Desk
starts at $14 per agent/month
Zoho Desk is a cloud-based Help Desk software that allows users to scale up productivity levels through Ticket Assignment refinements and context windows. It also allows them to minimize decision-making time th...
Compare PricingCompare specifications
Web Help Desk Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> Web Help Desk review |
Company: | MacsDesign Studio, LLC |
Pricing: | starts at $376 per license |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Web Help Desk review, Web Help Desk pricing, Web Help Desk alternatives |
Zoho Desk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> Zoho Desk review |
Company: | Zoho Corporation |
Pricing: | starts at $14 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zoho Desk review, Zoho Desk pricing, Zoho Desk alternatives |
Compare features
Web Help Desk: 13 Features
Zoho Desk: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.