Assembled - Top Competitors (Apr 2023)

Assembled Review
ITQlick Score: 82/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Workforce Management -> Assembled review -> Assembled competitors
Ranking:Ranked 92 out of 141 Workforce Management systems
Company: Assembled
Pricing: starts at $15 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Mobile, Cloud
Links: Assembled review, Assembled pricing guide
Shlomi LaviShlomi Lavi / updated: Apr 20, 2023

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Assembled vs. Alternatives in 2024

Here's a comparison of Assembled and 5 of its competitors:

  1. Zendesk: 
    Features: Both Assembled and Zendesk offer workforce management tools for customer support teams, including scheduling, performance tracking, and real-time insights. However, Zendesk offers additional features such as ticket management and chatbots. 
    Prices: Zendesk offers a range of pricing plans, starting from $49 per user per month for basic features, up to $99 per user per month for advanced features. 
    Vendor size: Zendesk is a larger company than Assembled, with over 4,000 employees and offices in multiple countries. 
    Customer type: Zendesk serves a wide range of industries, including e-commerce, software, and telecommunications companies. 
    Cost of implementation: The cost of implementation varies depending on the size of your business and the specific features you need. Zendesk offers a range of implementation options, including self-service, guided, and full-service.

  2. Calabrio: 
    Features: Calabrio offers workforce management and analytics solutions for customer support teams, including forecasting, scheduling, and performance tracking. However, Calabrio's solutions are more focused on call centers and voice interactions. 
    Prices: Calabrio's pricing is not publicly available and requires a custom quote. Vendor size: Calabrio is a smaller company than Assembled, with approximately 500 employees. 
    Customer type: Calabrio serves a wide range of industries, including healthcare, finance, and retail. 
    Cost of implementation: The cost of implementation varies depending on the size of your business and the specific features you need. Calabrio offers a range of implementation options, including self-service and professional services.

  3. Aspect: 
    Features: Aspect offers workforce management solutions for customer support teams, including scheduling, forecasting, and performance tracking. However, Aspect's solutions are more focused on call centers and voice interactions. 
    Prices: Aspect's pricing is not publicly available and requires a custom quote. Vendor size: Aspect is a larger company than Assembled, with over 2,000 employees. 
    Customer type: Aspect serves a wide range of industries, including healthcare, finance, and telecommunications. 
    Cost of implementation: The cost of implementation varies depending on the size of your business and the specific features you need. Aspect offers a range of implementation options, including self-service and professional services.

  4. NICE inContact: 
    Features: NICE inContact offers workforce management solutions for customer support teams, including scheduling, forecasting, and performance tracking. However, NICE inContact's solutions are more focused on call centers and voice interactions. 
    Prices: NICE inContact's pricing is not publicly available and requires a custom quote. 
    Vendor size: NICE inContact is a larger company than Assembled, with over 3,000 employees. 
    Customer type: NICE inContact serves a wide range of industries, including healthcare, finance, and retail. 
    Cost of implementation: The cost of implementation varies depending on the size of your business and the specific features you need. NICE inContact offers a range of implementation options, including self-service and professional services.

  5. Verint: 
    Features: Verint offers workforce management and analytics solutions for customer support teams, including scheduling, forecasting, and performance tracking. However, Verint's solutions are more focused on call centers and voice interactions. Prices: Verint's pricing is not publicly available and requires a custom quote. 
    Vendor size: Verint is a larger company than Assembled, with over 10,000 employees. 
    Customer type: Verint serves a wide range of industries, including healthcare, finance, and telecommunications. 
    Cost of implementation: The cost of implementation varies depending on the size of your business and the specific features you need. Verint offers a range of implementation options, including self-service, professional services, and managed services.

    In terms of similarities, all of these vendors offer workforce management solutions for customer support teams, including scheduling, forecasting, and performance tracking. However, some of the vendors (such as Calabrio, Aspect, and NICE inContact) are more focused on call centers and voice interactions, while others (such as Assembled and Zendesk) offer a broader range of features.

    In terms of differences, the main variations between these vendors are their pricing, vendor size, and customer type. Some vendors (such as Zendesk and Verint) are larger and serve a wider range of industries, while others (such as Calabrio) are smaller and more specialized. Additionally, the cost of implementation varies depending on the vendor and the specific features you need.

    Overall, the choice of vendor will depend on your business's specific needs and budget. Assembled and Zendesk are good options if you are looking for a broader range of features, while Calabrio, Aspect, NICE inContact, and Verint may be better suited if you have more specialized needs around call centers and voice interactions.

    Assembled's Free Alternative

    Freshdesk is another popular free alternative that offers a range of customer support features such as ticket management, knowledge management, and basic reporting. While it does not offer the same level of scheduling and forecasting functionality as Assembled, it can still help businesses improve their support operations.

    Assembled Best Alternative for Small Business

    Sling is a scheduling and time-tracking software that offers a range of features such as shift scheduling, time tracking, and team communication. It also includes basic reporting and analytics features. While it may not offer the same level of forecasting and workforce optimization functionality as Assembled, it can still be a useful tool for small businesses looking to improve their scheduling processes. Sling is particularly useful for businesses with hourly employees or those with remote teams.

    Assembled alternatives - for small & large Business

    Here are the top 4 alternatives to Assembled that are worth checking out: Gaia WFM Suite for SMBs, SkypeTime for large size business, Bizimply for growing companies, and Grownu for low budget organizations.

    ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
    Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
    Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
    License pricing license pricing (if provided by the software vendor)
    Functionality
    Review
    Compare
    Assembled
    ITQlick rating
    4.7/5
    Score
    82/100
    Pricing
    4/10
    License pricing
    $15 per user/month
    Functionality
    18
    Review
    Assembled review
    Compare
    Assembled Vs Gaia
    Best for SMBs
    Gaia
    ITQlick rating
    4.4/5
    Score
    82/100
    Pricing
    4/10
    License pricing
    $5 per desk/month
    Functionality
    8
    Review
    Gaia review
    Compare
    Gaia Vs Assembled
    Best for Enterprise
    SkypeTime
    ITQlick rating
    4.4/5
    Score
    82/100
    Pricing
    4/10
    License pricing
    $6.46 per month
    Functionality
    6
    Review
    SkypeTime review
    Compare
    SkypeTime Vs Assembled
    Growing
    Bizimply
    ITQlick rating
    4.8/5
    Score
    83/100
    Pricing
    2.8/10
    License pricing
    $2 per user/month
    Functionality
    7
    Review
    Bizimply review
    Compare
    Bizimply Vs Assembled
    Free version
    Grownu
    ITQlick rating
    5/5
    Score
    82/100
    Pricing
    4/10
    License pricing
    $3 per user/month
    Functionality
    9
    Review
    Grownu review
    Compare
    Grownu Vs Assembled

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.