Top 54 CRM Software

2022's Best 54 CRM Systems

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1. Pipedrive

  • Best for: Small businesses and start ups
  • Price: starts at $12.50 per user/month
  • Mar 07, 2022
Compare Pipedrive Vs. Pipedrive

Pipedrive is sales pipeline management software for small demanding teams. It is simple to use yet very powerful. Pipedrive CRM is able to organise leads in a way that users can have great overview of sales at the same time ensuring that important deals are not dropped. Pipedrive handles people and ...


2. Nextiva Hosted Call Center

  • Best for: Small, medium and large size businesses
  • Price: starts at $11.95 per user/month
  • Mar 07, 2022
Compare Nextiva Hosted Call Center Vs. Pipedrive

Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful features, the company and product enhances work performance by means of communication.   ...


3. Salesforce

  • Best for: Small, medium and large size businesses
  • Price: starts at $25 per user/month
  • Mar 22, 2022
Compare Salesforce Vs. Pipedrive

Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offers various solutions that include sales, marketing, service, commerce, engagement, integrat...


4. Zoho CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $14 per user/month
  • Mar 08, 2022
Compare Zoho CRM Vs. Pipedrive

Zoho CRM is cloud-based customer relationship management and customer engagement solution designed for businesses of all sizes. The core features include artificial intelligence, pipeline management and team collaboration and more.


5. Nimble

  • Best for: Small, medium and large size businesses
  • Price: starts at $19 per user/month
  • Mar 08, 2022
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Nimble CRM is a web based customer relationship management solution for small and medium businesses. Its capabilities include contact management, lead management, sales forecasting, and others. The software was designed and launched by Nimble Inc headquartered in California, United States.


6. Customer Thermometer

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $29 per month
  • Mar 08, 2022
Compare Customer Thermometer Vs. Pipedrive

Customer Thermometer software is an on-premise cloud-hosted Customer Support solution that helps its users to receive real-time and actionable feedback from every email they send. The platform is a business application that users can use to gauge the mood of their customers through a 1-click respons...


7. Keap

  • Best for: Small businesses and start ups
  • Price: starts at $56 per month
  • Mar 08, 2022
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Keap is a cloud-based client management solution designed to help the user keep track of every important detail, get organized and become more efficient. The Keap core features include client management, appointments, invoices/payments, and quotes.


8. PlanSwift construction

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,595 per license
  • Mar 08, 2022
Compare PlanSwift construction Vs. Pipedrive

PlanSwift construction is an on-premise construction estimation and take-off software. With the on-screen digitizing feature, users can drag and drop various entities of the construction to the visual point-and-click interface and assemble them together so as to gather quantity takeoffs and commence...


9. Nutshell

  • Best for: SMBs
  • Price: starts at $20 per user/month
  • Mar 08, 2022
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Nutshell is a cloud-based customer-relationship management solution that is designed specifically for small-sized businesses as well as medium-sized businesses.


10. HubSpot CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $45 per month
  • Mar 09, 2022
Compare HubSpot CRM Vs. Pipedrive

HubSpot CRM is a cloud-based marketing software that is designed to help most of the growing companies develop an online presence through search engine optimization and traffic increase.


Pricing Guide - CRM Software:

Customer Relationship Management (CRM) Software Price Range

Most CRM software in the market are priced on a per-user, per-month basis; hence, businesses can expect to pay between the range of $10 to $200 per user monthly. There are also some CRM products with yearly pricings and others with perpetual licenses.

The above price range depends on the sophistication of the CRM products feature-wise, as well as the number of user accesses or accounts paid for. Some CRM software within the above price ranges are Zendesk Sell, which starts from $19 monthly per user, FreeAgent CRM pricing starts from $25 monthly per user, and GreenRope costs between $149 for up to 1,000 contacts to $699 for up to 50,000 contacts.

In addition, CRM products target different sizes of organizations, and their price ranges are as follows:

  • Small Businesses can expect to pay between the range of $10 to $25 for CRM software. The prices are set on a per user per month basis. For example, Zoho CRM costs $12 per user per month, Fresh Sales costs $13 per user, per month, and Copper pricing starts $19 per user per month. In addition to this, some products offer small businesses very basic packages which can be gotten for free.
  • Medium Businesses can expect to pay between $25 to $50 for CRM software. While most products for medium-sized businesses are priced on a per user, per month basis, the number of employees or registered users will determine the prize of the software per user. For example, Hubspot costs up to $30 per user monthly but $50 monthly for two users. Others are Benchmark ONE, which costs $40 monthly per user, and Skynamo, which is priced at $46 per user monthly.
  • Large Businesses can expect prices that fall within $50 to $200 for CRM products. CRM offerings for large business organizations typically come with more features; hence, there may be separate fees for installation, setup, or training. Some CRM software within this tier are FreeAgent CRM, which costs $130 price monthly per user; GreenRope costs between $149 for up to 1,000 contacts to $699 for up to 50,000 contacts , and Quick Base pricing falls around $500 monthly for a number of users.

CRM best of breeds and their price ranges are as follows:

  • Marketing Automation Software Marketing automation products can be divided into three tiers, each carrying prices that range from $0 to $19, $19 to $50, and $50 upwards, respectively. For instance, Active Campaign pricing starts from $15 monthly per user, Hubspot Marketing Automation costs up to $50 per user monthly, and Integrated Marketing Portal pricing is around $50 per user monthly.
  • Lead Management Software The pricing for Lead management products in the market usually varies between $11 and $60 upwards. These price ranges depend on the level of the products offerings and the number of registered users per month. For example, SalesExec pricing starts from $65 per user monthly, Salesforce Essentials costs around $25 per user monthly, and Lead Capsule pricing starts from around $500 per month for a number of years.
  • SalesForce Automation Software SalesForce automation products pricing ranges from $13 to $50 upwards, depending on the level of their offerings and the number of registered accounts per month. The prices are set per user, per month; hence, SAA software pricing like Really Simple System starts from $14 per user monthly, Pepperi pricing is around $48 per user monthly, and Cliently costs up to $39 per user per month.
  • Contact Management Software Most contact management products in the market are priced on a per month basis, and there are typically set limits to the number of contacts each user can manage on the software. Depending on the level of offers, prices may fall between $0 to $14, $14 to $25, and $25 to $400. For example, Infloflo pricing starts from around $100 per month, DejaOffice PC CRM costs up to $50 monthly, and AirTable pricing starts from $14 per month.
  • Email Marketing Software Email marketing products are priced per month, and there are usually limits on the number of subscribers or emails for each user monthly. The prices range from $0 and $30 upwards, depending on the package level. For example, Constant Contact pricing starts from $20 per month, SendinBlue pricing starts from $25 per month, and Campaigner costs around $19 per month.

11. Microsoft Dynamics CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $65 per user/month
  • Mar 09, 2022
Compare Microsoft Dynamics CRM Vs. Pipedrive

Microsoft Dynamics CRM is a customer relations solution developed by Microsoft. This tool mainly targets large business enterprises but may also be a good fit for smaller businesses. Microsoft Dynamics CRM can help improve sales and marketing in any given company, with unlimited user scalability. Th...


12. Capsule CRM

  • Best for: SMBs
  • Price: starts at $18 per user/month
  • Mar 09, 2022
Compare Capsule CRM Vs. Pipedrive

Capsule CRM is a customer relationship management solution for small and medium businesses. It features various management, analytics, and reporting services as well as add-ons and integrations. The software was designed and launched by Capsule headquartered in Manchester, United Kingdom...


13. MINDBODY

  • Best for: Small, medium and large size businesses
  • Price: starts at $139 per month
  • Mar 09, 2022
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MINDBODY is cloud-based appointment scheduling, and club management solution designed salons, spas, wellness centers, and massage centers among others in small and midsize businesses.


14. Freshdesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per agent/month
  • Mar 09, 2022
Compare Freshdesk Vs. Pipedrive

Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.


15. JobNimbus

  • Best for: SMBs
  • Price: starts at $99 per month
  • Apr 10, 2022
Compare JobNimbus Vs. Pipedrive

JobNimbus CRM is a cloud-based CRM that also incorporates project management, thus simplifying daily organizational tasks and management issues. This solution is a product of JobNimbus which is committed to delivering the best user experience to all clients.


16. Zoho Support

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $12 per user/month
  • Mar 09, 2022
Compare Zoho Support Vs. Pipedrive

Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.


17. SolarWinds

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $19 per technician/month
  • Nov 23, 2022
Compare SolarWinds Vs. Pipedrive

SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and more.


18. FiveStars

  • Best for: Small, medium and large size businesses
  • Price: starts at $20 per month
  • Mar 10, 2022
Compare FiveStars Vs. Pipedrive

FiveStars is a loyalty management and customer retention platform for small and medium businesses. It also offers marketing management and assists in the creation of custom rewards programs. The software was designed and launched by FiveStars Loyalty Inc headquartered in California, Unit...


19. Freshsales

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per user/month
  • Mar 10, 2022
Compare Freshsales Vs. Pipedrive

Freshsales is a web-based CRM integrating several sales and marketing features that will help any businesses in achieving growth and success. The software gives complete view of the customers and the data gathered from it can be transformed to true sales. Freshsales is a web-based CRM integrating se...


20. 8x8 Contact Center

  • Best for: SMBs
  • Price: starts at $15 per user/month
  • Mar 09, 2022
Compare 8x8 Contact Center Vs. Pipedrive

8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy-to-use yet extremely powerful contact center.   8x8 Virtual Contact Center was develope...


21. Zoho Desk

  • Best for: Small, medium and large size businesses
  • Price: starts at $14 per agent/month
  • Mar 12, 2022
Compare Zoho Desk Vs. Pipedrive

Zoho Desk is a cloud-based Help Desk software that allows users to scale up productivity levels through Ticket Assignment refinements and context windows. It also allows them to minimize decision-making time through process definition.


22. Zendesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $49 per agent/month
  • Mar 11, 2022
Compare Zendesk Vs. Pipedrive

Zendesk is a SaaS and a cloud-based customer service software that help the user to manage customers. The solution enables the user to build more meaningful productive as well as personal relationships with customers.


23. Less Annoying CRM

  • Best for: Small businesses and start ups
  • Price: starts at $15 per user/month
  • Mar 12, 2022
Compare Less Annoying CRM Vs. Pipedrive

Less Annoying CRM is a customer relationship management solution for small and medium businesses. It also features analytics, marketing, and sales automation services. The software was designed and launched by Less Annoying CRM LLC headquartered in California, United States.


24. TouchStar Dialler

  • Best for: SMBs
  • Price:
  • Mar 22, 2022
Compare TouchStar Dialler Vs. Pipedrive

TouchStar Dialer is a predictive dialer software that provides detailed management information which will allow contact center staff to easily assess data that is performing in real time. TouchStar Dialer has increased its productivity of predictive dialing by removing calls that are unproductive, s...


25. Oracle Marketing Cloud

  • Best for: Small, medium and large size businesses
  • Price: starts at $2,000 per month
  • Mar 14, 2022
Compare Oracle Marketing Cloud Vs. Pipedrive

Oracle Marketing Cloud is a cloud-based CRM software that enables marketers to manage digital channels and systems through ID linking.


26. Workbooks

  • Best for: Small businesses and start ups
  • Price: starts at $34 per user/month
  • May 14, 2022
Compare Workbooks Vs. Pipedrive

Workbooks is a SaaS-based marketing software that enables marketers to manage lead generation and campaigns, as well as automating the process of capturing leads from websites using forms and assigning them to applicable campaigns.


27. Olark

  • Best for: Small, medium and large size businesses
  • Price: starts at $29 per seat/month
  • Mar 19, 2022
Compare Olark Vs. Pipedrive

Olark is a live chat software that can help users to engage customers in chat to build trust and boost sales. Users just have to install a JavaScript code in their website to setup this live chat solution. Olark was founded back in 2009 by Ben Congleton, Matt Pizzimenti, Roland Osborne and Z...


28. FuseDesk

  • Best for: Start up, Small business, Medium business
  • Price: starts at $39 per seat/month
  • Jul 28, 2022
Compare FuseDesk Vs. Pipedrive

FuseDesk is a cloud-based Help Desk software that allows its users to unify their communication, reporting systems, CRM, and Omnichannel operations.


29. CenterWare Inbound

  • Best for: Medium and large size businesses
  • Price:
  • Mar 20, 2022
Compare CenterWare Inbound Vs. Pipedrive

CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities. CenterWare Inbound strategically distributes each call that arrives at the call center and it helps to enhance the customer exp...


30. SERVICE MANAGER

  • Best for: Small, medium and large size businesses
  • Price: starts at $795 per license
  • Apr 27, 2022
Compare SERVICE MANAGER Vs. Pipedrive

SERVICE MANAGER is both a cloud-based as well as an on-premise field management solution that can also be used as a job costing solution by individuals as well as businesses. The solution helps in making sure that the employees in the field services are monitored and regulated from a centralized poi...


31. Pure Chat

  • Best for: Small businesses and start ups
  • Price: starts at $39 per month
  • Mar 21, 2022
Compare Pure Chat Vs. Pipedrive

Pure Chat is a web based live chat solution for small and medium sized businesses. It offers such capabilities as assignment management, customizable branding, transfers and routing, and others. The software was designed and launched by Pure Chat Inc headquartered in Arizona, United States.


32. Chatra

  • Best for: Small, medium and large size businesses
  • Price: starts at $17 per agent/month
  • Mar 21, 2022
Compare Chatra Vs. Pipedrive

Chatra is a growing cloud-based CRM software, it is designed to support small, medium and large size business. Chatra received a rating of 4.8 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.


33. SugarCRM

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $52 per user/month
  • Apr 21, 2022
Compare SugarCRM Vs. Pipedrive

SugarCRM is a complete customer relationship management software that is offered on the cloud and serves businesses for any size. The software helps businesses to handle various functions such as sales automation, account management, marketing automation, as well as customer relationship management...


34. Bitrix24

  • Best for: Small, medium and large size businesses
  • Price: starts at $39 per month
  • Apr 22, 2022
Compare Bitrix24 Vs. Pipedrive

Bitrix24 is a social enterprise platform for small businesses that can create a unified workspace for a company for handling the daily tasks and operations. The software can be used as a project management, social collaboration and social intranet solution and includes more than 35 tools. Bitrix...


35. Typeform

  • Best for: Small, medium and large size businesses
  • Price: starts at $21 per user/month
  • Mar 21, 2022
Compare Typeform Vs. Pipedrive

Typeform is a growing cloud-based Survey Software software, it is designed to support small, medium and large size business. Typeform received a rating of 4.7 from ITQlick team. The software cost is considered average (3/5) when compared to other solutions in their category.


36. Desk-com

  • Best for: Small, medium and large size businesses
  • Price: starts at $25 per user/month
  • Apr 18, 2022
Compare Desk-com Vs. Pipedrive

Provide answers faster and deliver smarter service in any channel with the world’s #1 customer support solution – no matter the size of your business.


37. WhosOn

  • Best for: Small, medium and large size businesses
  • Price: starts at $33 per user/month
  • Mar 22, 2022
Compare WhosOn Vs. Pipedrive

WhosOn is a growing cloud-based Website analysis software, it is designed to support small, medium and large size business. WhosOn received a rating of 4.1 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.


38. zendesk talk

  • Best for: Small, medium and large size businesses
  • Price: starts at $49 per user/month
  • Mar 18, 2022
Compare zendesk talk Vs. Pipedrive

Zendesk Talk is a VoIP call center software designed to help companies talk directly to their customers and provide personalized solutions to every issue they face. Being an integrated solution, Zendesk Talk enables users to manage voice in the same workspace and other channels.


39. Kasisto

  • Best for: Small, medium and large size businesses
  • Price:
  • Apr 07, 2022
Compare Kasisto Vs. Pipedrive

Kasisto is KAI provider, a conversational artificial intelligence software designed to help banks and other financial service providers improve their customer experience and engagement.


40. Tanjo

  • Best for: Small, medium and large size businesses
  • Price:
  • Apr 08, 2022
Compare Tanjo Vs. Pipedrive

Tanjo is a machine learning and animated personas software designed for product managers and marketers to provide insights on products and services generated from conversations with customers.


41. Integria IMS

  • Best for: Small, medium and large size businesses
  • Price: starts at $6,000 per year
  • Apr 03, 2022
Compare Integria IMS Vs. Pipedrive

Integria IMS is a web-based Help Desk software that enables Customer Care representatives to receive updates and follow-ups on reported incidents through email.


42. NetSuite CRM+

  • Best for: SMBs
  • Price: starts at $129 per month
  • Mar 18, 2022
Compare NetSuite CRM+ Vs. Pipedrive

NetSuite CRM+ software is a cloud-based, complete customer relationship management system that helps businesses to achieve an actual, 360-degree view of their customers. The CRM+ integrates the customer-focused activities of the user with accounting, warehousing, e-commerce, and shipping application...


43. BirdEye

  • Best for: Small, medium and large size businesses
  • Price: starts at $3,000 per year
  • Mar 07, 2022
Compare BirdEye Vs. Pipedrive

Birdeye is a cloud-based reputation management software that is designed to assist businesses in converting their customers into an influential marketing engine.


44. Full Slate

  • Best for: Medium and large size businesses
  • Price: starts at $29.95 per user/month
  • Apr 12, 2022
Compare Full Slate Vs. Pipedrive

Full Slate is a cloud-based appointment scheduling software designed to help streamline and automate online appointment. Its core features include alerts & notifications, online scheduler, credit card payments, CRM and calendar Sync and more.


45. USAN IVR

  • Best for: Small business, Large business
  • Price: starts at $1,000 per license
  • Apr 14, 2022
Compare USAN IVR Vs. Pipedrive

USAN IVR is a Cloud-based Call Center Software that enables its users to set up an omnichannel IVR system to bolster customer service experience.


46. Sage Estimating

  • Best for: Small, medium and large size businesses
  • Price: starts at $3,500 per license
  • Mar 24, 2022
Compare Sage Estimating Vs. Pipedrive

Sage Estimating is a construction estimating software solution. The software supports proposal generation, and conceptual estimating. The software also offers integration with RS systems and MS Excel. Sage Estimating features a standard version, and an extended version that features built-in estimat...


47. amoCRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per user/month
  • Apr 26, 2022
Compare amoCRM Vs. Pipedrive

amoCRM is a web based customer relationship management solution for businesses of all sizes. Its capabilities include sales automation, analytics, productivity management, security, and others. The software was designed and launched by QSOFT LLC headquartered in California, United States...


48. Telax Hosted Call Center

  • Best for: SMBs
  • Price: starts at $35 per user/month
  • Jun 01, 2022
Compare Telax Hosted Call Center Vs. Pipedrive

Intermedia is a web-based contact center software that can offer users a cost effective and flexible customer service. It can reduce the costs and headaches of implementation, support and management of complex technologies. Users can get started with Intermedia anytime they want as it doesn’t requir...


49. Base CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $19 per user/month
  • Apr 12, 2022
Compare Base CRM Vs. Pipedrive

Base CRM is a sales and CRM software that can help boost sales team productivity and business growth. The software can help users to manage their customers, work with leads and can be accessed from almost any internet enabled device. Base, the developers behind Base CRM, offers the first CRM sol...


50. Octane AI

  • Best for: Small, medium and large size businesses
  • Price: starts at $29 per month
  • Aug 24, 2022
Compare Octane AI Vs. Pipedrive

Octane AI is a marketing software designed to help stores drive conversions by collecting customer insights, personalizing marketing (that is recommending specific products to solve each person needs) and generally, improving customer experience.


51. Lucrativ

  • Best for: Small businesses and start ups
  • Price: starts at $50 per feature/month
  • May 20, 2022
Compare Lucrativ Vs. Pipedrive

Lucrativ is a cloud-based and on-premise customer relations management software that is designed to help users automate daily processes through streamlined management. Users are also able to create custom business processes that enhance optimal productivity.


52. Talkdesk

  • Best for: SMBs
  • Price: starts at $75 per user/month
  • May 15, 2022
Compare Talkdesk Vs. Pipedrive

Talkdesk software is a cloud-hosted enterprise call center solution modeled to help businesses enhance customer satisfaction while still reducing the cost of customer support. The platform uses interactive voice response (IVR), automatic call distribution (ACD), as well as skills-based routing to ro...


53. Pipelinedeals

  • Best for: Small, medium and large size businesses
  • Price: starts at $25 per user/month
  • May 13, 2022
Compare Pipelinedeals Vs. Pipedrive

PipelineDeals is a customer relationship management solution for businesses of all sizes. It offers a variety of administrative, collaboration, marketing automation, and support features. The software was designed and launched by PipelineDeals headquartered in Pennsylvania, United States...


54. Xrp

  • Best for: Medium and large size businesses
  • Price: starts at $9 per user/month
  • May 13, 2022
Compare Xrp Vs. Pipedrive

xRP is an online business productivity tool and a customer relationship management solution that can help users to manage their company’s sales opportunities and leads. Users can manage tasks for everyone in their company and make it more productive and efficient using this solution. Agen...



A Buyer's Guide to CRM Solutions

CRM (Customer Relationship Management) Buyer’s Guide
 
Many corporations and companies today are using CRM as tool for their everyday business operation. Tracing back the history, CRM or Customer Relationship Management System has been there since the early 90’s. Oracle was one of the pioneers. Today’s leading CRM software vendor Salesforce started its operation in 1999 with their bread-and-butter technology, the Software-as-a-Service (SaaS).
 
The competition among vendors is there and a CRM buyer like you might be encountering confusions right now on which CRM solution to buy. Reviewing the long list of CRM vendors can be a daunting task. But by simply checking published articles like this Buyer’s Guide from ITQlick.com, it will not only save you time and energy, it will definitely help you decide which CRM solution is right for your business.
 
Types
Knowing first the types of CRM will help you determine which of the available solutions can cover your business operational needs. Here are the types of CRM base on application.
 
Operational
Operational types of CRM cover marketing automation, sales force automation, and customer service and support.
 
Collaborative
Collaborative CRM focuses more on communication with the customers to gather feedbacks and issues. This type of CRM aims to improve service effectiveness and efficiency by employing CRM applications like email system and interactive voice response.
 
Analytical
Turning customer data into useful information for further analysis is the purpose of Analytical CRM. The result of the analysis can help businesses in product and services decision making and as well as on designing and executing marketing campaigns.
 
Now that you are guided with the different types of CRM base on their application to business process, its time to determine how you are going to deploy your CRM. The two options are whether it would be Cloud-based or On-premise.
 
Cloud-based CRMare software that runs via the internet servers. SaaS is definitely a cloud-based CRM. If you’re familiar with cloud-computing, a cloud-based CRM is one of these technologies.
 
Now, On-premise CRM is the opposite of cloud-based in the sense that it operates on private network servers. When you buy an on-premise CRM, you have to ensure that you have the network servers ready to run your CRM system.
 
 
Features
When it comes to features, choose the CRM solution that will definitely give you tons of benefits. Closely examine these features that must go with your system.
 
Contact Management
The ability of your CRM to create contact accounts and track the interactions with those accounts with speed and accuracy is a winning business solution. User management, email integration, and contact timelines are all contact management features that can help build strong customer relationship.
 
Sales and Marketing
Marketing campaigns, leads generation, and demand forecasting are all important features of a CRM that can boost your sales force’s performance. Having these CRM features can help increase your revenue.
 
Employee Tracking and Support
A CRM solution that can cover the most important aspect of your business, your people, is definitely a must-buy system. Employee collaboration through a system that enables business managers to track their employees and provide them training support whenever necessary is something that your CRM must have.
 
Ease of Use
A CRM that is easy to use functionality-wise and design-wise can bring a smooth workflow in your everyday business transactions. As what most smart consumers are saying, it must be “user-friendly”.
 
Help and Support
Whether it’s online, via email, thru phone, or chat, someone from the CRM vendor’s side must be there to assist you. Help and support features are important to be in your CRM system.
 
CRM Solutions per Business Size, per Vendor
There is a price on top of every CRM solution. The best approach to optimize your CRM budget is to determine your business size and the equivalent CRM vendor for that size.
 
Business Size
There are two main factors that determine business size. They are the number of employees and annual revenue. Number of employees can be as few as 1 and as many as 500, or even more. Annual revenue in a CRM vendor’s perspective can be categorized from <$1 million up to the extent of >$500 million. After determining the size of your business, you will be able to assess which CRM vendors can provide the right CRM solution.
 
Vendor Level
Examining these three tiers or level of CRM vendors can further help you decide on which CRM solution (cloud-based or on-premise) is the right to buy. Tier 1 is the enterprise level and Oracle, SAP, and Salesforce.com are the top companies under this level. Tier 2 is for the mid-market and Commence CRM, Sage, and SugarCRM belongs here. Tier 3 vendors are for the small businesses. Companies like Zoho, Highrise and Avidian are among of top rank sellers here.
 
Business size and vendor level are important factors when identifying which of the available CRM solutions is just right for your business.
 
Pricing Considerations
There is hard way and easy way in knowing the price of a CRM solution. The easy way is to contact the sellers, ask for quotes and then do a benchmarking. The hard way is to conduct more research and analysis via different sources of price information – websites, published reports, and vendors themselves. Each vendor has its own package versions and their equivalent subscription cost usually in per month basis. Salesforce, for example, has this pricing scheme:
 
Vendor Package Version Price/user/month

  Salesforce

Performance: $300
  Enterprise: $125
  Professional: $65
 
It is always better that you conduct your own research to validate the current pricing of the potential vendors of your CRM and we highly recommend ITQlick.com to be your starting point.
 
Market Trends
A lot of things have been going in the CRM industry. Social CRM and Mobile CRM are the latest technologies in CRM. Social CRM is a convergence of CRM and social networking sites (SNS). Mobile CRM is nonetheless CRM with mobile computing and application features. These trends keep on contributing positive impacts on the sales revenue and productivity performance of many companies in the last couple of years.

SaaS is a growing CRM market. Many reports stated that SaaS has been the choice of many business organizations today. According to an industry-report, 40% of CRM systems sold in 2013 are SaaS-based. Overall, the CRM industry is booming. The CRM market is projected to grow up to $36.4 billion by 2017 from the present worth of around $23 billion.

ITQlick chart - 2022 best CRM Software

2022 best CRM Software | ITQlick.com
Finding the right CRM software for your business
Proper CRM software selections are the precursor to successful deployment and business growth. Finding the right CRM solutions doesnít have to be complicated, and it doesnít have to take days or weeks of your time.

After researching over 5,000 systems, we can identify the best solution for companies of all shapes and sizes. ITQlick.com is 100% free for software buyers.



Recent CRM Articles

06 Sep

What are the Best Ticketing Systems for Your IT Department?

Every business wants to ensure that its customers and employees stay happy. Earlier, manual ticketing would cost customers, organizers, and promotion companies time. But the advent of ticketing software has brought about a transformation in the field. Today, it is possible to buy and sell tickets ac......


13 Oct

What is the Best Ticketing Software for Your Services Busine...

Customer support is integral to a business. Besides addressing customer queries, the best ticketing software is your key to keeping customers and employees happy, saving time and money for the business. But the influx of ticketing solutions can make you feel overwhelmed when it comes to selecting th......


28 Oct

CRM Solutions for Online Business

In simple words, customer relationship management or CRM is designed to optimize business interactions throughout the lifecycle of customers. With the right CRM solution, you can dramatically boost business by keeping and efficiently organizing information in a centralized location and improving tea......


Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.