Top 22 CRM Software

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$12.50 per user/month
Functionality
19
Compare
Nextiva
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
Salesforce
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$12 per user/month
Functionality
36
Review
Nimble
ITQlick rating
2.8/5
Score
97/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
31
Review

TOP 22 CRM Software

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1. Pipedrive

  • Best for: Small businesses and start ups
  • Price: starts at $12.50 per user/month
  • Oct 05, 2021
Compare Pipedrive Vs. Pipedrive

Pipedrive is sales pipeline management software for small demanding teams. It is simple to use yet very powerful. Pipedrive CRM is able to organise leads in a way that users can have great overview of sales at the same time ensuring that important deals are not dropped. Pipedrive handles people and ...


2. Nextiva Hosted Call Center

  • Best for: Small, medium and large size businesses
  • Price: starts at $11.95 per user/month
  • Dec 12, 2021
Compare Nextiva Hosted Call Center Vs. Pipedrive

Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful features, the company and product enhances work performance by means of communication.   ...


3. Salesforce

  • Best for: Small, medium and large size businesses
  • Price: starts at $25 per user/month
  • Nov 06, 2021
Compare Salesforce Vs. Pipedrive

Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offers various solutions that include sales, marketing, service, commerce, engagement, integrat...


4. Zoho CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $12 per user/month
  • Oct 06, 2021
Compare Zoho CRM Vs. Pipedrive

Zoho CRM is cloud-based customer relationship management and customer engagement solution designed for businesses of all sizes. The core features include artificial intelligence, pipeline management and team collaboration and more.


5. Nimble

  • Best for: Small, medium and large size businesses
  • Price: starts at $19 per user/month
  • Sep 07, 2021
Compare Nimble Vs. Pipedrive

Nimble CRM is a web based customer relationship management solution for small and medium businesses. Its capabilities include contact management, lead management, sales forecasting, and others. The software was designed and launched by Nimble Inc headquartered in California, United States.


6. Customer Thermometer

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $29 per month
  • Nov 23, 2021
Compare Customer Thermometer Vs. Pipedrive

Customer Thermometer software is an on-premise cloud-hosted Customer Support solution that helps its users to receive real-time and actionable feedback from every email they send. The platform is a business application that users can use to gauge the mood of their customers through a 1-click respons...


7. Keap

  • Best for: Small businesses and start ups
  • Price: starts at $79 per month
  • Dec 11, 2021
Compare Keap Vs. Pipedrive

Keap is a cloud-based client management solution designed to help the user keep track of every important detail, get organized and become more efficient. The Keap core features include client management, appointments, invoices/payments, and quotes.


8. PlanSwift construction

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,595 per license
  • Apr 29, 2021
Compare PlanSwift construction Vs. Pipedrive

PlanSwift construction is an on-premise construction estimation and take-off software. With the on-screen digitizing feature, users can drag and drop various entities of the construction to the visual point-and-click interface and assemble them together so as to gather quantity takeoffs and commence...


9. Nutshell

  • Best for: SMBs
  • Price: starts at $19 per user/month
  • Oct 17, 2021
Compare Nutshell Vs. Pipedrive

Nutshell is a cloud-based customer-relationship management solution that is designed specifically for small-sized businesses as well as medium-sized businesses.


10. HubSpot CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $45 per month
  • Oct 17, 2021
Compare HubSpot CRM Vs. Pipedrive

HubSpot CRM is a cloud-based marketing software that is designed to help most of the growing companies develop an online presence through search engine optimization and traffic increase.


11. Microsoft Dynamics CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $65 per user/month
  • Oct 20, 2021
Compare Microsoft Dynamics CRM Vs. Pipedrive

Microsoft Dynamics CRM is a customer relations solution developed by Microsoft. This tool mainly targets large business enterprises but may also be a good fit for smaller businesses. Microsoft Dynamics CRM can help improve sales and marketing in any given company, with unlimited user scalability. Th...


12. Capsule CRM

  • Best for: SMBs
  • Price: starts at $18 per user/month
  • Nov 11, 2021
Compare Capsule CRM Vs. Pipedrive

Capsule CRM is a customer relationship management solution for small and medium businesses. It features various management, analytics, and reporting services as well as add-ons and integrations. The software was designed and launched by Capsule headquartered in Manchester, United Kingdom...


13. MINDBODY

  • Best for: Small, medium and large size businesses
  • Price: starts at $125 per month
  • Jan 17, 2022
Compare MINDBODY Vs. Pipedrive

MINDBODY is cloud-based appointment scheduling, and club management solution designed salons, spas, wellness centers, and massage centers among others in small and midsize businesses.


14. Freshdesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per user/month
  • Nov 09, 2021
Compare Freshdesk Vs. Pipedrive

Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.


15. JobNimbus

  • Best for: SMBs
  • Price: starts at $25 per user/month
  • Nov 29, 2021
Compare JobNimbus Vs. Pipedrive

JobNimbus CRM is a cloud-based CRM that also incorporates project management, thus simplifying daily organizational tasks and management issues. This solution is a product of JobNimbus which is committed to delivering the best user experience to all clients.


16. Zoho Support

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $12 per user/month
  • Apr 29, 2021
Compare Zoho Support Vs. Pipedrive

Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.


17. FiveStars

  • Best for: Small, medium and large size businesses
  • Price: starts at $299 per month
  • May 01, 2021
Compare FiveStars Vs. Pipedrive

FiveStars is a loyalty management and customer retention platform for small and medium businesses. It also offers marketing management and assists in the creation of custom rewards programs. The software was designed and launched by FiveStars Loyalty Inc headquartered in California, Unit...


18. Freshsales

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per user/month
  • Dec 11, 2021
Compare Freshsales Vs. Pipedrive

Freshsales is a web-based CRM integrating several sales and marketing features that will help any businesses in achieving growth and success. The software gives complete view of the customers and the data gathered from it can be transformed to true sales. Freshsales is a web-based CRM integrating se...


19. 8x8 Contact Center

  • Best for: SMBs
  • Price: starts at $0.04 per minute
  • May 01, 2021
Compare 8x8 Contact Center Vs. Pipedrive

8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy-to-use yet extremely powerful contact center.   8x8 Virtual Contact Center was develope...


20. Zoho Desk

  • Best for: Small, medium and large size businesses
  • Price: starts at $14 per user/month
  • Oct 23, 2021
Compare Zoho Desk Vs. Pipedrive

Zoho Desk is a cloud-based Help Desk software that allows users to scale up productivity levels through Ticket Assignment refinements and context windows. It also allows them to minimize decision-making time through process definition.


21. Zendesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $49 per user/month
  • Jan 05, 2022
Compare Zendesk Vs. Pipedrive

Zendesk is a SaaS and a cloud-based customer service software that help the user to manage customers. The solution enables the user to build more meaningful productive as well as personal relationships with customers.


22. Less Annoying CRM

  • Best for: Small businesses and start ups
  • Price: starts at $15 per user/month
  • Nov 09, 2021
Compare Less Annoying CRM Vs. Pipedrive

Less Annoying CRM is a customer relationship management solution for small and medium businesses. It also features analytics, marketing, and sales automation services. The software was designed and launched by Less Annoying CRM LLC headquartered in California, United States.



A Buyer's Guide to CRM Solutions

CRM (Customer Relationship Management) Buyer’s Guide
 
Many corporations and companies today are using CRM as tool for their everyday business operation. Tracing back the history, CRM or Customer Relationship Management System has been there since the early 90’s. Oracle was one of the pioneers. Today’s leading CRM software vendor Salesforce started its operation in 1999 with their bread-and-butter technology, the Software-as-a-Service (SaaS).
 
The competition among vendors is there and a CRM buyer like you might be encountering confusions right now on which CRM solution to buy. Reviewing the long list of CRM vendors can be a daunting task. But by simply checking published articles like this Buyer’s Guide from ITQlick.com, it will not only save you time and energy, it will definitely help you decide which CRM solution is right for your business.
 
Types
Knowing first the types of CRM will help you determine which of the available solutions can cover your business operational needs. Here are the types of CRM base on application.
 
Operational
Operational types of CRM cover marketing automation, sales force automation, and customer service and support.
 
Collaborative
Collaborative CRM focuses more on communication with the customers to gather feedbacks and issues. This type of CRM aims to improve service effectiveness and efficiency by employing CRM applications like email system and interactive voice response.
 
Analytical
Turning customer data into useful information for further analysis is the purpose of Analytical CRM. The result of the analysis can help businesses in product and services decision making and as well as on designing and executing marketing campaigns.
 
Now that you are guided with the different types of CRM base on their application to business process, its time to determine how you are going to deploy your CRM. The two options are whether it would be Cloud-based or On-premise.
 
Cloud-based CRMare software that runs via the internet servers. SaaS is definitely a cloud-based CRM. If you’re familiar with cloud-computing, a cloud-based CRM is one of these technologies.
 
Now, On-premise CRM is the opposite of cloud-based in the sense that it operates on private network servers. When you buy an on-premise CRM, you have to ensure that you have the network servers ready to run your CRM system.
 
 
Features
When it comes to features, choose the CRM solution that will definitely give you tons of benefits. Closely examine these features that must go with your system.
 
Contact Management
The ability of your CRM to create contact accounts and track the interactions with those accounts with speed and accuracy is a winning business solution. User management, email integration, and contact timelines are all contact management features that can help build strong customer relationship.
 
Sales and Marketing
Marketing campaigns, leads generation, and demand forecasting are all important features of a CRM that can boost your sales force’s performance. Having these CRM features can help increase your revenue.
 
Employee Tracking and Support
A CRM solution that can cover the most important aspect of your business, your people, is definitely a must-buy system. Employee collaboration through a system that enables business managers to track their employees and provide them training support whenever necessary is something that your CRM must have.
 
Ease of Use
A CRM that is easy to use functionality-wise and design-wise can bring a smooth workflow in your everyday business transactions. As what most smart consumers are saying, it must be “user-friendly”.
 
Help and Support
Whether it’s online, via email, thru phone, or chat, someone from the CRM vendor’s side must be there to assist you. Help and support features are important to be in your CRM system.
 
CRM Solutions per Business Size, per Vendor
There is a price on top of every CRM solution. The best approach to optimize your CRM budget is to determine your business size and the equivalent CRM vendor for that size.
 
Business Size
There are two main factors that determine business size. They are the number of employees and annual revenue. Number of employees can be as few as 1 and as many as 500, or even more. Annual revenue in a CRM vendor’s perspective can be categorized from <$1 million up to the extent of >$500 million. After determining the size of your business, you will be able to assess which CRM vendors can provide the right CRM solution.
 
Vendor Level
Examining these three tiers or level of CRM vendors can further help you decide on which CRM solution (cloud-based or on-premise) is the right to buy. Tier 1 is the enterprise level and Oracle, SAP, and Salesforce.com are the top companies under this level. Tier 2 is for the mid-market and Commence CRM, Sage, and SugarCRM belongs here. Tier 3 vendors are for the small businesses. Companies like Zoho, Highrise and Avidian are among of top rank sellers here.
 
Business size and vendor level are important factors when identifying which of the available CRM solutions is just right for your business.
 
Pricing Considerations
There is hard way and easy way in knowing the price of a CRM solution. The easy way is to contact the sellers, ask for quotes and then do a benchmarking. The hard way is to conduct more research and analysis via different sources of price information – websites, published reports, and vendors themselves. Each vendor has its own package versions and their equivalent subscription cost usually in per month basis. Salesforce, for example, has this pricing scheme:
 
Vendor Package Version Price/user/month

  Salesforce

Performance: $300
  Enterprise: $125
  Professional: $65
 
It is always better that you conduct your own research to validate the current pricing of the potential vendors of your CRM and we highly recommend ITQlick.com to be your starting point.
 
Market Trends
A lot of things have been going in the CRM industry. Social CRM and Mobile CRM are the latest technologies in CRM. Social CRM is a convergence of CRM and social networking sites (SNS). Mobile CRM is nonetheless CRM with mobile computing and application features. These trends keep on contributing positive impacts on the sales revenue and productivity performance of many companies in the last couple of years.

SaaS is a growing CRM market. Many reports stated that SaaS has been the choice of many business organizations today. According to an industry-report, 40% of CRM systems sold in 2013 are SaaS-based. Overall, the CRM industry is booming. The CRM market is projected to grow up to $36.4 billion by 2017 from the present worth of around $23 billion.

ITQlick chart - 2021 best CRM Software

2021 best CRM Software | ITQlick.com
Finding the right CRM software for your business
Proper CRM software selections are the precursor to successful deployment and business growth. Finding the right CRM solutions doesnít have to be complicated, and it doesnít have to take days or weeks of your time.

After researching over 5,000 systems, we can identify the best solution for companies of all shapes and sizes. ITQlick.com is 100% free for software buyers.



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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.