Best Field Service Software

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Last updated: Nov 14, 2020
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Jobber
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 per month
Hosting
On premise and Cloud
Functionality score
23
Fit small business
Fit medium business
Fit large business
Software review
HouseCall
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$49 per user/month
Hosting
On premise and Cloud
Functionality score
31
Fit small business
Fit medium business
Fit large business
Software review
ServiceTitan
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$199 per technician/month
Hosting
On premise and Cloud
Functionality score
22
Fit small business
Fit medium business
Fit large business
Software review
Dispatch
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
14
Fit small business
Fit medium business
Fit large business
Software review
Service
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$99 per month
Hosting
On premise and Cloud
Functionality score
23
Fit small business
Fit medium business
Fit large business
Software review

TOP 20 Field Service Software

1. Jobber

  • Best for: Small business
  • Price: Starting from $29 per month
  • Sep 15, 2020
Compare Jobber Vs. Jobber

Jobber, a Field Service Management software launched in 2011, makes field service work easy by neatly organizing everything from a customers list to invoicing and billing. Fast and easy to use, Jobber’s flexible features were designed to get your serious on-site service work done with ease. Jobbe...


2. HouseCall Pro

  • Best for: Small business, Medium business, Large business
  • Price: Starting from $49 per user/month
  • Jul 08, 2020
Compare HouseCall Pro Vs. Jobber

HouseCall Pro is a cloud-based field management system which is designed for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises. The solution provides mobile support that comes in an application, which can be used on iOS and Android ph...


3. ServiceTitan

  • Best for: Small business, Medium business, Large business
  • Price: Starting from $199 per technician/month
  • Sep 07, 2020
Compare ServiceTitan Vs. Jobber

ServiceTitan is a web based field service management solution for businesses of all sizes. It offers such capabilities as business intelligence, customer management, resource management, and others. The software was designed and launched by ServiceTitan headquartered in California, United States.


4. Dispatch

  • Best for: Small business, Medium business, Large business
  • Price:
  • Jul 13, 2020
Compare Dispatch Vs. Jobber

Dispatch Field Service software is a cloud-based field service management solution designed for several industries such as health, furniture & appliance, and consumer services. The solution helps the user schedule and dispatches the field service technicians and manages tasks from start to finish.


5. Service Fusion

  • Best for: Small business, Medium business
  • Price: Starting from $99 per month
  • Jul 13, 2020
Compare Service Fusion Vs. Jobber

Service Fusion is a field service management solution for businesses of all sizes. It offers such services as billing and invoicing, customer and contract management, inventory management, and others. The software was designed and launched by Service Fusion headquartered in Texas, United...


6. Workiz

  • Best for: Small business, Medium business, Large business
  • Price: Starting from $65 per user/month
  • Jul 13, 2020
Compare Workiz Vs. Jobber

Workiz is a cloud-enabled Field Service software that allows managers to receive payments from track and/or field invoices, as well as handling field service dispatch.


7. StreetSmart Advantage

  • Best for: Small business, Medium business, Large business
  • Price: Starting from $9.95 per user/month
  • Nov 14, 2020
Compare StreetSmart Advantage Vs. Jobber

StreetSmart Advantage is a cloud-based field service software that is built to help organizations and companies manage forms, jobs, timesheets and mileage with an automated approach. Users can use this tool to track and monitor activities, worker locations as well as information on shifts.


8. Mhelpdesk

  • Best for: Small business
  • Price: Starting from $30 per month
  • Sep 15, 2020
Compare Mhelpdesk Vs. Jobber

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk is developed by the company of the same name. It was released in 2007 and is headed by Ry...


9. Service Autopilot

  • Best for: Small business, Medium business, Large business
  • Price: Starting from $47 per month
  • Jul 14, 2020
Compare Service Autopilot Vs. Jobber

Service Autopilot is a web based field service management solution for small and medium businesses. It offers such capabilities as dispatch management, payroll management, routing and scheduling, and others. The software was designed and launched by Backtell LLC headquartered in Texas, United States...


10. GorillaDesk

  • Best for: Small business
  • Price: Starting from $49 per month
  • Oct 13, 2020
Compare GorillaDesk Vs. Jobber

GorillaDesk is a field service management/pest control software with scheduling and invoicing tools to help users grow their field service businesses.


11. Dataforma

  • Best for: Small business, Medium business, Large business
  • Price: Starting from $69.99 per user/month
  • Jul 14, 2020
Compare Dataforma Vs. Jobber

Dataforma software is a web-hosted field service management solution that is integrated with scheduling, GPS Tracking and invoicing tools for contractors. Originally the platform was built specifically for roofing contractors but currently it can be used by various construction businesses such as pl...


12. Kickserv

  • Best for: Small business
  • Price: Starting from $59 per user/month
  • Jul 14, 2020
Compare Kickserv Vs. Jobber

Kickserv is a cloud-based field management solution that is designed to work well in small-sized businesses. It provides them with functionalities and tools that enable them to manage invoices and payments, jobs, team schedules, estimates and leads in one interface.


13. JOBPROGRESS

  • Best for: Small business, Medium business
  • Price: Starting from $60 per user/month
  • Oct 09, 2020
Compare JOBPROGRESS Vs. Jobber

JobProgress is a cloud-based Field Service software that equips its users to manage knowledge sharing and collaboration, and progress on multiple projects with optimum customer satisfaction.


14. FieldEdge

  • Best for: Small business, Medium business
  • Price: Starting from $125 per user/month
  • Aug 31, 2020
Compare FieldEdge Vs. Jobber

FieldEdge is a cloud-based Field Service Management solution, it lets users easily track customer history, dispatch, take payments, create service agreements, and more. the software is designed for home service contractors in fields including HVAC, plumbing, electrical and more. The solution allows ...


15. Vonigo

  • Best for: Small business, Medium business
  • Price: Starting from $98 per user/month
  • Jul 16, 2020
Compare Vonigo Vs. Jobber

Vonigo is a web based field service management solution for businesses of all sizes. It offers such capabilities as scheduling and routing, work order management, billing and invoicing, and others. The software was designed and launched by Vonigo Software Ltd headquartered in British Columbia, Canad...


16. Total Dispatch

  • Best for: Small business, Medium business, Large business
  • Price: Starting from $5 per user/month
  • Jul 16, 2020
Compare Total Dispatch Vs. Jobber

Total Dispatch is a cloud-based freight management solution that offers dispatch & billing tools specifically tailored for petroleum carriers. Some distinctive features of Total Dispatch software include billing and invoicing, scheduling, mileage tracking, vehicle tracking, Computer-aided dispatch, ...


17. Job Tracker Professional

  • Best for: Small business, Medium business, Large business
  • Price: Starting from $35 per user/month
  • Jul 16, 2020
Compare Job Tracker Professional Vs. Jobber

Job Tracker Professional is a cloud-based field service management solution that is tailored to serve the construction and property maintenance industry. The software solution permits users to create quotations, estimates, costings, jobs, credit notes, invoices purchase orders, and much more.


18. FieldAware

  • Best for: Small business, Medium business
  • Price: Starting from $70 per user/month
  • Jul 16, 2020
Compare FieldAware Vs. Jobber

FieldAware is a cloud-based field management solution that is designed for the management of every facet of the service delivery process. FieldAware enables users to effectively manage customer relationships, scheduling, service requests, dispatching, invoicing, and reporting. User can view service...


19. ThermoGRID

  • Best for: Small business, Medium business
  • Price:
  • Nov 14, 2020
Compare ThermoGRID Vs. Jobber

ThermoGRID is a software created for HVAC companies that make their processes simpler and faster. It helps ensure that clients get the best service on time, which increase sales, as well as lessen paper works that make work more convenient for the management or people in charge.


20. RazorSync

  • Best for: Small business
  • Price: Starting from $40 per month
  • Jul 16, 2020
Compare RazorSync Vs. Jobber

RazorSync is a cloud-based Field Service Management solution and Mobile App that helps businesses to schedule jobs, process payments and manage workers. It helps to reduce time wastage, update customer records and reduce the billing cycle. RazorSync is a product of RazorSync Company founded in 2010...



A Buyer's Guide to Field Service Solutions

Field Service Management Software Buyer’s Guide
 
What end-to-end business software solution are your field service engineers and technicians carrying with them? Not all fleet service companies might be aware that a technology called On-board Diagnostics (OBD-II) or Engine Bus Interface has already been helping hundreds of trucking companies in effectively tracking and monitoring the real-time status of their trucks’ engines. And what’s more exciting about this technology is that it is now being integrated with more sophisticated Field Service Management (FSM) software solution. OBD-II may not fitted yet on your current operation setup but if your direction today is to ensure the accurate delivery of a high level service, an end-to-end solution like FSM could be the right answer to our opening question for you.
 
There is a right FSM solution for every type of business – repair, security, installation, etc. That is what we from ITQlick.com highly believe on and therefore modern software technology like of FSM is always a part of our software recommendations to companies that are actively dealing with field operations. Today’s versions of FSM solutions are more advanced, more packed with features, and more convenient to use. In this Buyer’s Guide, ITQlick.com will help you find the right FSM solution for your business. Best of all, we also believe that by completely reading this buyer’s guide, you would definitely come up with a concrete idea on how to better improve your field service operation.
 
Types
As to how diverse are the types of businesses in line with field services, this is also how diverse are the types of FSM solutions available in the market today. In fact, if we are going to list them all in this buyer’s guide, it would be like reading an eBook of 10,000+ ways on how to improve your field service operation. But as a starting guide, here are the five areas of business that most FSM software products are aiming to provide better solutions with.
 
  • Scheduling and Routing
  • Work Order Management
  • Job/Project Management
  • Customer Service History Tracking
  • Inventory/Resource Management
 
Above are also equivalent to the five key functions of most FSM solutions today. Say that you want to improve your Work Order Management routines, because it’s a major function of FSM, most solution providers more likely have the right solution to offer. In order to come with a solid decision regarding your FSM software investment, also consider analysing this list of benefits.
 
  • Schedule jobs and dispatch technicians
  • Plan routes and calculate job times
  • Log customer service and interaction history
  • Manage parts and inventory levels
  • Create KPI reports, quotes, billing, e-signatures and invoices
  • Reduce cost of fuel, maintenance, and inventory
 
Features
From the five key functions of FSM solution rooted out the many features of modern FSM software products. Application that is accessible via different devices and platforms, working across a full spectrum of wireless carriers, and empowered by business intelligence mechanisms; this is FSM on a higher scale. Here are then the basic and advanced features of modern FSM solutions.
 
Basic features that can be found in majority of FSM solutions are:
 
  • Trouble Ticketing
  • Repair Center
  • Customer Service History
  • Dispatch and Scheduling
  • Service Order Scheduling
  • Equipment Management
  • Preventive Maintenance
  • Reporting and Metrics
  • Sales Tracking
  • Time/Payroll
  • Schedule/Route Optimization
 
Advanced features that can be found on enterprise level FSM solutions are:
 
  • Smartphone Integration
  • Management Inventory Tracking Apps
  • Mobile Enabled Point-of-Sale Capabilities
  • RMA Management and Failure Analysis
  • Voice Generated Customer Appointment Reminders
  • Contract/Project Management
  • Real Time Tracking (GPS, RFID, OBD-II)
  • Quality Assurance
  • Online Customer Portal
  • Automatic Customer Contact
  • Accounting Tools
 
Solutions per Business Size, per Vendor
In a practical sense, online research can help narrow down your search for the right FSM solution. We at ITQlick.com are also advocate of this method. However, considering that we know that majority of clients searching for solutions can better arrive at the perfect-fit solution if they are well-guided by software experts, we also want to recommend this researching strategy guide.
 
  1. Determine the size of your business if it is:
·         Small and Medium Business
·         Large Enterprise
 
  1. Identify all the functions and features that you want to use in an FSM system.
·         Refer to the five key functions above
·         Refer to our list of basic and advanced features above
 
  1. Determine the deployment model that can fully optimize your operational resources.
·         On-premise
·         Cloud-based
·         Mobile
 
  1. Start your search online for the potential solution providers by:
·         Going to websites that offer filter search functionality
·         Conducting full review of the software products each vendor is offering
 
  1. Benchmark the solutions and decide which of them is perfect for your business needs.
 
Along the way, don’t hesitate contacting the vendors shall you have any inquiry. Another option is to send a Request for Proposal (RFP) to your filtered list of vendors. Alternatively, consulting with the software experts like ITQlick.com for more help can be done at any point of your research process.
 
Pricing Considerations
Like any other business management solutions, FSM solutions offer flexibility in pricing. Here are the different pricing models and the price range that commonly goes with each.
 
Pay-per-User
This is the pricing scheme for most cloud-based solutions. The average monthly subscription is somewhere between the range of $40 to $100 per user per month. Some of the well-known cloud-based solution providers are Service Fusion, Astea Alliance, Moby Services, Jobber and Wintac.
 
Pay-per-Employee
This pricing model is suitable for companies which main operation largely relies on field service technicians and engineers. Ranging from $5 to $75 per employee per month, you can save lot of money by investing on a solution that offers this scheme. A one-time software license fee ranging from $500 to $5000 is optional to some vendors with this pricing model. Solutions that have this model are the on-premise types and the popular ones are Connect2Field, Smart Service Software, Miracle Service, and Kickserv.
 
Pay-per-Franchise
Some companies that have multiple locations or franchises are looking for pricing models that will offer them convenience in the long run. The pay-per-franchise model is the perfect fit. At $30 to $300 per location per month, excluding the set-up fee which is ranging from $2000 to $6000 depending on features, this can be a good investment for such companies. Bella Solutions is known for offering this pricing model.
 
You will observe that these pricing models are subscription-based. It is important to note however that other than the monthly fee, there are other fees that the vendor might charge you and they could be fees for any of the following:
 
·         Technical support
·         Training and consultation
·         Customer service
·         Additional features
·         Upgrade options
·         Carrier Selection
·         Data usage
 
In order to avoid surprises, it is better that you clarify all these matters to the solution provider right from the very beginning.
 
Market Trends
The Field Service Management industry is on the stable state at present. Software analysts estimated that the FSM industry is somewhere from $1.5B to $2B in total worth today.
 
Mobility of software solution is one of the hottest trends in the FSM industry today. Field technicians are already gaining lots of benefits from the Bring Your Own Device (BYOD) movement. Using tablets and smartphones, any technician can now use an FSM app onsite or offsite.
 
Software-as-a-Service platform is hitting the market by storm. This is the cloud-based type of solution which we mentioned earlier is the subscription-based solution that most companies are deploying nowadays.
 
More about connectivity, features-rich web-based FSM platforms are also on the rise. There is no need to install and run an application program in your desktop PC. Using your web browsers, the FSM app is always available for access.
 
Field Service Management solution is completely bringing a better and smarter technology to all of us. This is also a clear sign that a company who wants to bring into a higher scale its field service operation should start looking for the right solution as early as today.

ITQlick chart - 2020 best Field Service Software

2020 best Field Service Software | ITQlick.com
Finding the right Field Service software for your business
Proper Field Service software selections are the precursor to successful deployment and business growth. Finding the right Field Service solutions doesnít have to be complicated, and it doesnít have to take days or weeks of your time.

After researching over 5,000 systems, we can identify the best solution for companies of all shapes and sizes. ITQlick.com is 100% free for software buyers.



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