Best Field Service Software

Let our Field Service Software Experts help you find the right Software for your Business!

Home > Field Service

Last updated: Sep 20, 2019
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Service
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$99 Per month
Hosting
On premise and Cloud
Functionality score
23
Fit small business
Fit medium business
Fit large business
Software review
FieldEdge
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
18
Fit small business
Fit medium business
Fit large business
Software review
Viamente
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Total
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$5 Per month/user
Hosting
Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Job
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review

TOP 10 Field Service Software

1. Service Fusion

  • Best for: Small business, Medium business
  • Price: Starting from $99 Per month
  • Nov 23, 2018
Compare Service Fusion Vs. Service Fusion

Service Fusion is a field service management solution for businesses of all sizes. It offers such services as billing and invoicing, customer and contract management, inventory management, and others. The software was designed and launched by Service Fusion headquartered in Texas, United...


2. FieldEdge

  • Best for: Small business, Medium business
  • Price:
  • Sep 02, 2019
Compare FieldEdge Vs. Service Fusion

The FieldEdge is field service management software designed to help users with the management of every aspect of their business from any place.


3. Viamente Route Planner

  • Best for: Start up, Small business, Medium business, Large business
  • Price: Starting from $29 Per month/user
  • Mar 26, 2019
Compare Viamente Route Planner Vs. Service Fusion

Viamente Route Planner is a web based multi-stop route planning solution for businesses of all sizes. Its capabilities include scheduling, customer database, GPS integration, and others. The software was designed and launched by Marathon Data Systems headquartered in New Jersey, United S...


4. Total Dispatch

  • Best for: Small business, Medium business, Large business
  • Price: Starting from $5 Per month/user
  • Apr 29, 2019
Compare Total Dispatch Vs. Service Fusion

Total Dispatch is a cloud-based freight management solution that offers dispatch & billing tools specifically tailored for petroleum carriers. Some distinctive features of Total Dispatch software include billing and invoicing, scheduling, mileage tracking, vehicle tracking, Computer-aided dispatch, ...


5. Job Tracker Professional

  • Best for: Small business, Medium business, Large business
  • Price:
  • Apr 16, 2019
Compare Job Tracker Professional Vs. Service Fusion

Job Tracker Professional is a cloud-based field service management solution that is tailored to serve the construction and property maintenance industry. The software solution permits users to create quotations, estimates, costings, jobs, credit notes, invoices purchase orders, and much more.


6. ThermoGRID

  • Best for: Small business, Medium business
  • Price:
  • Nov 23, 2018
Compare ThermoGRID Vs. Service Fusion

ThermoGRID is a software created for HVAC companies that make their processes simpler and faster. It helps ensure that clients get the best service on time, which increase sales, as well as lessen paper works that make work more convenient for the management or people in charge.


7. Wintac

  • Best for: Small business
  • Price: Starting from $1,495 Per license
  • Aug 05, 2019
Compare Wintac Vs. Service Fusion

Wintac is a cloud based field service software designed for small to medium sized service companies that require a centralized management solution. It supports field service and allows you real time interaction with your staff on site. Intac International was founded in 1988 in Burlington, Mass...


8. E-Works Manager

  • Best for: Small business, Medium business
  • Price:
  • Sep 20, 2019
Compare E-Works Manager Vs. Service Fusion

E-Works Manager software is a job management solution that allows users to manage their quotes, invoices, and jobs all in one system. The solution offers a number of capabilities that include an asset management module that schedules, monitors and maintains company and customer assets.


9. SERVICE MANAGER

  • Best for: Small business, Medium business, Large business
  • Price:
  • Sep 20, 2019
Compare SERVICE MANAGER Vs. Service Fusion

SERVICE MANAGER is both a cloud-based as well as an on-premise field management solution that can also be used as a job costing solution by individuals as well as businesses. The solution helps in making sure that the employees in the field services are monitored and regulated from a centralized poi...


10. ServiceTrade

  • Best for: Small business, Medium business
  • Price: Starting from $59 Per month/user
  • Nov 24, 2018
Compare ServiceTrade Vs. Service Fusion

ServiceTrade provides customer service applications to service contractors. Our mobile and web applications enable office staff and field technicians to deliver an amazing customer experience.



A Buyer's Guide to Field Service Solutions

Field Service Management Software Buyer’s Guide
 
What end-to-end business software solution are your field service engineers and technicians carrying with them? Not all fleet service companies might be aware that a technology called On-board Diagnostics (OBD-II) or Engine Bus Interface has already been helping hundreds of trucking companies in effectively tracking and monitoring the real-time status of their trucks’ engines. And what’s more exciting about this technology is that it is now being integrated with more sophisticated Field Service Management (FSM) software solution. OBD-II may not fitted yet on your current operation setup but if your direction today is to ensure the accurate delivery of a high level service, an end-to-end solution like FSM could be the right answer to our opening question for you.
 
There is a right FSM solution for every type of business – repair, security, installation, etc. That is what we from ITQlick.com highly believe on and therefore modern software technology like of FSM is always a part of our software recommendations to companies that are actively dealing with field operations. Today’s versions of FSM solutions are more advanced, more packed with features, and more convenient to use. In this Buyer’s Guide, ITQlick.com will help you find the right FSM solution for your business. Best of all, we also believe that by completely reading this buyer’s guide, you would definitely come up with a concrete idea on how to better improve your field service operation.
 
Types
As to how diverse are the types of businesses in line with field services, this is also how diverse are the types of FSM solutions available in the market today. In fact, if we are going to list them all in this buyer’s guide, it would be like reading an eBook of 10,000+ ways on how to improve your field service operation. But as a starting guide, here are the five areas of business that most FSM software products are aiming to provide better solutions with.
 
  • Scheduling and Routing
  • Work Order Management
  • Job/Project Management
  • Customer Service History Tracking
  • Inventory/Resource Management
 
Above are also equivalent to the five key functions of most FSM solutions today. Say that you want to improve your Work Order Management routines, because it’s a major function of FSM, most solution providers more likely have the right solution to offer. In order to come with a solid decision regarding your FSM software investment, also consider analysing this list of benefits.
 
  • Schedule jobs and dispatch technicians
  • Plan routes and calculate job times
  • Log customer service and interaction history
  • Manage parts and inventory levels
  • Create KPI reports, quotes, billing, e-signatures and invoices
  • Reduce cost of fuel, maintenance, and inventory
 
Features
From the five key functions of FSM solution rooted out the many features of modern FSM software products. Application that is accessible via different devices and platforms, working across a full spectrum of wireless carriers, and empowered by business intelligence mechanisms; this is FSM on a higher scale. Here are then the basic and advanced features of modern FSM solutions.
 
Basic features that can be found in majority of FSM solutions are:
 
  • Trouble Ticketing
  • Repair Center
  • Customer Service History
  • Dispatch and Scheduling
  • Service Order Scheduling
  • Equipment Management
  • Preventive Maintenance
  • Reporting and Metrics
  • Sales Tracking
  • Time/Payroll
  • Schedule/Route Optimization
 
Advanced features that can be found on enterprise level FSM solutions are:
 
  • Smartphone Integration
  • Management Inventory Tracking Apps
  • Mobile Enabled Point-of-Sale Capabilities
  • RMA Management and Failure Analysis
  • Voice Generated Customer Appointment Reminders
  • Contract/Project Management
  • Real Time Tracking (GPS, RFID, OBD-II)
  • Quality Assurance
  • Online Customer Portal
  • Automatic Customer Contact
  • Accounting Tools
 
Solutions per Business Size, per Vendor
In a practical sense, online research can help narrow down your search for the right FSM solution. We at ITQlick.com are also advocate of this method. However, considering that we know that majority of clients searching for solutions can better arrive at the perfect-fit solution if they are well-guided by software experts, we also want to recommend this researching strategy guide.
 
  1. Determine the size of your business if it is:
·         Small and Medium Business
·         Large Enterprise
 
  1. Identify all the functions and features that you want to use in an FSM system.
·         Refer to the five key functions above
·         Refer to our list of basic and advanced features above
 
  1. Determine the deployment model that can fully optimize your operational resources.
·         On-premise
·         Cloud-based
·         Mobile
 
  1. Start your search online for the potential solution providers by:
·         Going to websites that offer filter search functionality
·         Conducting full review of the software products each vendor is offering
 
  1. Benchmark the solutions and decide which of them is perfect for your business needs.
 
Along the way, don’t hesitate contacting the vendors shall you have any inquiry. Another option is to send a Request for Proposal (RFP) to your filtered list of vendors. Alternatively, consulting with the software experts like ITQlick.com for more help can be done at any point of your research process.
 
Pricing Considerations
Like any other business management solutions, FSM solutions offer flexibility in pricing. Here are the different pricing models and the price range that commonly goes with each.
 
Pay-per-User
This is the pricing scheme for most cloud-based solutions. The average monthly subscription is somewhere between the range of $40 to $100 per user per month. Some of the well-known cloud-based solution providers are Service Fusion, Astea Alliance, Moby Services, Jobber and Wintac.
 
Pay-per-Employee
This pricing model is suitable for companies which main operation largely relies on field service technicians and engineers. Ranging from $5 to $75 per employee per month, you can save lot of money by investing on a solution that offers this scheme. A one-time software license fee ranging from $500 to $5000 is optional to some vendors with this pricing model. Solutions that have this model are the on-premise types and the popular ones are Connect2Field, Smart Service Software, Miracle Service, and Kickserv.
 
Pay-per-Franchise
Some companies that have multiple locations or franchises are looking for pricing models that will offer them convenience in the long run. The pay-per-franchise model is the perfect fit. At $30 to $300 per location per month, excluding the set-up fee which is ranging from $2000 to $6000 depending on features, this can be a good investment for such companies. Bella Solutions is known for offering this pricing model.
 
You will observe that these pricing models are subscription-based. It is important to note however that other than the monthly fee, there are other fees that the vendor might charge you and they could be fees for any of the following:
 
·         Technical support
·         Training and consultation
·         Customer service
·         Additional features
·         Upgrade options
·         Carrier Selection
·         Data usage
 
In order to avoid surprises, it is better that you clarify all these matters to the solution provider right from the very beginning.
 
Market Trends
The Field Service Management industry is on the stable state at present. Software analysts estimated that the FSM industry is somewhere from $1.5B to $2B in total worth today.
 
Mobility of software solution is one of the hottest trends in the FSM industry today. Field technicians are already gaining lots of benefits from the Bring Your Own Device (BYOD) movement. Using tablets and smartphones, any technician can now use an FSM app onsite or offsite.
 
Software-as-a-Service platform is hitting the market by storm. This is the cloud-based type of solution which we mentioned earlier is the subscription-based solution that most companies are deploying nowadays.
 
More about connectivity, features-rich web-based FSM platforms are also on the rise. There is no need to install and run an application program in your desktop PC. Using your web browsers, the FSM app is always available for access.
 
Field Service Management solution is completely bringing a better and smarter technology to all of us. This is also a clear sign that a company who wants to bring into a higher scale its field service operation should start looking for the right solution as early as today.

ITQlick chart - 2019 best Field Service Software

2019 best Field Service Software | ITQlick.com
Finding the right Field Service software for your business
Proper Field Service software selections are the precursor to successful deployment and business growth. Finding the right Field Service solutions doesnít have to be complicated, and it doesnít have to take days or weeks of your time.

After researching over 5,000 systems, we can identify the best solution for companies of all shapes and sizes. ITQlick.com is 100% free for software buyers.



Recent Field Service Articles


01 Dec

Mhelpdesk Vs. Wintac

Deliver efficient onsite service with a field service management software that helps you track requests, manage personnel, communicate flawlessly, and maintain visibility into everyday operations. The right software solution is the answer to the comm...... read more


05 Apr

How to Find Field Service Software in 5 Easy Steps

If you are a business with field agents, tracking and managing the influx of data is a huge challenge. With a field service management software solution, you can record data into a unified platform. Accessing and sharing the data is easier with such...... read more