Compare Microsoft Dynamics CRM vs Salesforce CRM

Microsoft Dynamics CRM Vs. Salesforce CRM: Which is better?

Shlomi Lavi / Dec 18, 2019

Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Microsoft: Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in 2012. It is listed on the New York Stock Exchange and is a constituent of the S&P 500 index.

Pricing/cost comparison

The real cost of CRM software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Microsoft Dynamics CRM TCO and Salesforce total cost to help with the total cost of ownership calculation.

Microsoft Dynamics CRM price Starting from $65 per user/month , on a scale between 1 to 10 Microsoft Dynamics CRM is rated 4, which is lower than the average cost of CRM software. Salesforce price Starting from $25 per user/month , when comparing Salesforce to their competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Microsoft Dynamics CRM is more expensive than Salesforce.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Microsoft Dynamics CRM Vs. Salesforce CRM based on some of the most important and required CRM features.
Microsoft Dynamics CRM: Customer Service, Marketing Automation, Social Media, Accounting Integration, Barcode Integration, CRM Integration, ERP Integration, Multi-Language, ..
Salesforce list of features include the following: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, .

Target customer size

Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever. Salesforce is ideal for individuals as well as companies.