Shlomi Lavi /
Nov 06, 2022
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Bottom Line: Which is Better - AffinityLive Sync or SolarWinds Service Desk?
SolarWinds Service Desk is more expensive to implement (TCO) than AffinityLive Sync, and AffinityLive Sync is rated higher (86/100) than SolarWinds Service Desk (71/100). SolarWinds Service Desk offers users more features (24) than AffinityLive Sync (3).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
AffinityLive Vs. Samanage
AffinityLive: AffinityLive was initially developed as internal system for a fast growing professional service, which was struggling to manage sales, projects, service and billing. Find out how, by working with professional service businesses all over the world, our team has refined AffinityLive to deliver solutions to intractable business challenges.
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Who is more expensive? AffinityLive Sync or Samanage Asset Management?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for AffinityLive Sync and Samanage Asset Management.
AffinityLive Sync price starts at $24 per 5 users/month , On a scale between 1 to 10 AffinityLive Sync is rated 2, which is much lower than the average cost of Help Desk software. Samanage Asset Management price starts at $15 per user/month , When comparing Samanage Asset Management to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Samanage Asset Management is more expensive than AffinityLive Sync.
Which software includes more/better features?
We've compared AffinityLive Sync Vs. SolarWinds Service Desk based on some of the most important and required Help Desk features.
AffinityLive Sync: Data Import/Export, Basic Reports, Online Customer Support.
Samanage Asset Management: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Main customer base of the software comes from small and medium businesses. SolarWinds Service Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations.