Samanage Asset Review

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Last updated: Feb 02, 2020

Samanage Asset Review

ITQlick rating
(5/5)

Starting from $800 per user/year

Know exactly what computers you have, where they\'re physically located, their configuration, and who is using them in an online platform Samanage SaaS IT Asset Management software allows you to easil...

  • Categories (4/23):

    • Fixed Asset Management
    • CRM
    • Customer Service
    • Customer Success

Shlomi Lavi / updated: Feb 02, 2020

What is Samanage Asset?

Samanage Help Desk is an IT service desk and asset management application that aids businesses and entrepreneurs monitor their enterprise and give a faster response to requests and queries from their clients. Knowledge base from resolved incidents helps resolve the same issues to prevent them from recurring. Priorities can also be set and tasks can be assigned to specific users to be handled promptly. It also lets administrators have a real time view on the devices used in the company.
 
Samanage Help Desk was developed by the company of the same name, which was founded by Doron Gordon. It aims to help enterprises better manage their IT operations and other aspects of the business operations with the help of Samanage Help Desk software.

Average Rating -

The rating of Samanage Asset is 5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Samanage is ideal for small to medium to large businesses that need to organize their IT assets and operations. This software is most helpful in small businesses because it cuts the costs that will be incurred along the way, thus adding to their revenues. It can be used on various industries though most helpful for those in the field of technology, retail and software. Some of its clients are IDC, Groupon, Ricoh, Tenaska and Everton.

Features

Samanage has very useful and user-friendly features to help enterprises manage their IT operations. Businesses will be able to better manage and monitor their operations with the help of these very useful features. The IT Asset Management feature aids the organization in observing its assets and control them in such a way that each asset is managed to its fullest potential. The Problems & Changes feature allows the business to formulate guidelines and strategies to be executed through the organization. Risk Detection will help identify both hardware and software for potential risks that may harm the enterprise’s system. Mobile Access allows users to still be in the loop even when they are out and about with the use of tablets and smart phones. The Self-Service Portal allows the users to solve matters and concerns on their own without having to involve more people in the problem solving.

Samanage Asset 5 Pros

  • Unlike many of its competitors, Samanage IT Service Desk, this software allows for the integration of asset management and service management.
  • It helps protect the user as it incorporates both contracts and licenses.
  • Samanage IT Service Desk has support for several devices, enhancing portability of tasks.
  • The company offers great support to its customers therefore reducing long downtime when a problem is encountered.
  • In case you are in doubt of its capability, you can get a free trial version.

Samanage Asset 2 Cons

  • Samanage IT Service Desk software doesn’t support any other languages besides English.
  • It’s not usable in all countries hence relocation to an unsupported country means getting another option.

Competitors & Alternatives

Similar software programs aside from Samanage Help Desk are available for users such as Zendesk, Freshdesk, ManageEngineSupportCenter Plus, Deskero, etc. All these programs essentially offer almost the same services to users who wish to simplify and manage their IT operations, but still have differences that distinguish them from each other.
 
It has more features compared to the limited functions offered by Zoho Support free edition. Technical support is not available with Zendesk, while Samanage Help Desk has a phone number that you can call for your concerns.
 
Its cost is cheaper compared to Help Desk. Samanage starts at $800 per user per year, whereas Help Desk starts at $90 per month per user, which is a total of $1,080 per user per year. Samanage Help Desk can be integrated with other applications unlike TeamSupport that lacks this feature.

Samanage Asset Pricing Information

The cost of license starting from $800 per user/year. The experts at ITQlick has reviewed Samanage Asset pricing and gave the software a total cost of ownership (TCO) rating of 6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Samanage Asset in action

Samanage Asset Categories

Fixed Asset Management
CRM
Customer Service
Customer Success
Help Desk
Online CRM
Marketing Automation
Hotel CRM
Knowledge Management
CRM
Complaint Management
Customer Service

Specifications

Company:
Address: Cary, NC
Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

Samanage Asset Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows

Samanage Asset Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Samanage
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
71/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$800 per user/year
Hosting
Cloud
Functionality score
47
Fit small business
Fit medium business
Fit large business
Software review
Symantec
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$12,975 per license
Hosting
Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Windows
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$50 per year
Hosting
On premise and Cloud
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
PingFederate
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
87/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
$28 per user/year
Hosting
On premise
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
Informatica
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
87/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5/10
License pricing license pricing (if provided by the software vendor)
$2,000 per month
Hosting
On premise and Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review