Samanage Asset Review - why 5 stars?

Samanage Asset Management Review
ITQlick Score: 71/100
ITQlick Rating: (5/5)
Pricing: 6/10 - average cost
Category: IT Management -> Samanage Asset
Ranking:Ranked 22 out of 209 IT Management systems
Company: Samanage
Pricing: starts at $15 per user/month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Cloud
Links: Samanage Asset pricing, Samanage Asset alternatives
Shlomi LaviShlomi Lavi / updated: Nov 06, 2021

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What is Samanage Asset?

Samanage Help Desk is an IT service desk and asset management application that aids businesses and entrepreneurs monitor their enterprise and give a faster response to requests and queries from their clients. Knowledge base from resolved incidents helps resolve the same issues to prevent them from recurring. Priorities can also be set and tasks can be assigned to specific users to be handled promptly. It also lets administrators have a real time view on the devices used in the company.
 
Samanage Help Desk was developed by the company of the same name, which was founded by Doron Gordon. It aims to help enterprises better manage their IT operations and other aspects of the business operations with the help of Samanage Help Desk software.

What is Samanage Asset rating? ()

The rating of Samanage Asset is 5 stars out of 5 and the total score is 71 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Samanage Asset's typical customers?

Samanage is ideal for small to medium to large businesses that need to organize their IT assets and operations. This software is most helpful in small businesses because it cuts the costs that will be incurred along the way, thus adding to their revenues. It can be used on various industries though most helpful for those in the field of technology, retail and software. Some of its clients are IDC, Groupon, Ricoh, Tenaska and Everton.

Is Samanage Asset the best IT Management?

Samanage Asset is ranked 22 out of 209 software in their category (IT Management systems).

What are their main features and functionalities?

Samanage has very useful and user-friendly features to help enterprises manage their IT operations. Businesses will be able to better manage and monitor their operations with the help of these very useful features. The IT Asset Management feature aids the organization in observing its assets and control them in such a way that each asset is managed to its fullest potential. The Problems & Changes feature allows the business to formulate guidelines and strategies to be executed through the organization. Risk Detection will help identify both hardware and software for potential risks that may harm the enterprise’s system. Mobile Access allows users to still be in the loop even when they are out and about with the use of tablets and smart phones. The Self-Service Portal allows the users to solve matters and concerns on their own without having to involve more people in the problem solving.

What are Samanage Asset's pros? (5 Pros)

  • Unlike many of its competitors, Samanage IT Service Desk, this software allows for the integration of asset management and service management.
  • It helps protect the user as it incorporates both contracts and licenses.
  • Samanage IT Service Desk has support for several devices, enhancing portability of tasks.
  • The company offers great support to its customers therefore reducing long downtime when a problem is encountered.
  • In case you are in doubt of its capability, you can get a free trial version.

What are Samanage Asset's cons? (2 cons)

  • Samanage IT Service Desk software doesn’t support any other languages besides English.
  • It’s not usable in all countries hence relocation to an unsupported country means getting another option.

Who are their main alternatives?

Similar software programs aside from Samanage Help Desk are available for users such as Zendesk, Freshdesk, ManageEngineSupportCenter Plus, Deskero, etc. All these programs essentially offer almost the same services to users who wish to simplify and manage their IT operations, but still have differences that distinguish them from each other.
 
It has more features compared to the limited functions offered by Zoho Support free edition. Technical support is not available with Zendesk, while Samanage Help Desk has a phone number that you can call for your concerns.
 
Its cost is cheaper compared to Help Desk. Samanage starts at $800 per user per year, whereas Help Desk starts at $90 per month per user, which is a total of $1,080 per user per year. Samanage Help Desk can be integrated with other applications unlike TeamSupport that lacks this feature.

What is the cost of Samanage Asset?

The cost of license starts at $15 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Samanage Asset

What should you ask Samanage during a demo session? (65 questions)

Schedule a demo with Samanage Asset and access 65 must ask questions for the vendor while watching Samanage Asset in action.

List of categories

Fixed Asset Management
CRM
Customer Service
Customer Success
Help Desk
Online CRM
Marketing Automation
Hotel CRM
Knowledge Management
CRM
Complaint Management
Customer Service

List of features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows

Samanage Asset Vs. Alternatives

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Informatica
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PingFederate
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4
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.