SolarWinds Service Desk Review - why 5 stars?
Compare PricingITQlick Score: | 71/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | IT Management -> SolarWinds Service Desk review |
Ranking: | Ranked 21 out of 209 IT Management systems |
Company: | Samanage |
Pricing: | starts at $15 per user/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Cloud |
Links: | SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
Shlomi Lavi / updated: Nov 06, 2022
SolarWinds Service Desk was developed by the company of the same name, which was founded by Doron Gordon. It aims to help enterprises better manage their IT operations and other aspects of the business operations with the help of SolarWinds Service Desk software.
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Table of Contents
What is SolarWinds Service Desk?
SolarWinds Service Desk is an IT service desk and asset management application that aids businesses and entrepreneurs monitor their enterprise and give a faster response to requests and queries from their clients. Knowledge base from resolved incidents helps resolve the same issues to prevent them from recurring. Priorities can also be set and tasks can be assigned to specific users to be handled promptly. It also lets administrators have a real time view on the devices used in the company.SolarWinds Service Desk was developed by the company of the same name, which was founded by Doron Gordon. It aims to help enterprises better manage their IT operations and other aspects of the business operations with the help of SolarWinds Service Desk software.
Who is it best for?
SolarWinds Service Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations. This software is most helpful in small businesses because it cuts the costs that will be incurred along the way, thus adding to their revenues. It can be used on various industries though most helpful for those in the field of technology, retail and software. Some of its clients are IDC, Groupon, Ricoh, Tenaska and Everton.Main features and functionalities
SolarWinds Service Desk has very useful and user-friendly features to help enterprises manage their IT operations. Businesses will be able to better manage and monitor their operations with the help of these very useful features. The IT Asset Management feature aids the organization in observing its assets and control them in such a way that each asset is managed to its fullest potential. The Problems & Changes feature allows the business to formulate guidelines and strategies to be executed through the organization. Risk Detection will help identify both hardware and software for potential risks that may harm the enterprise’s system. Mobile Access allows users to still be in the loop even when they are out and about with the use of tablets and smart phones. The Self-Service Portal allows the users to solve matters and concerns on their own without having to involve more people in the problem solving.What is the actual cost?
The cost of license starts at $15 per user/month. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for SolarWinds Service Desk. You can also find here pricing information from SolarWinds Service Desk's website.Pros
- Unlike many of its competitors, SolarWinds Service Desk, this software allows for the integration of asset management and service management.
- It helps protect the user as it incorporates both contracts and licenses.
- SolarWinds Service Desk has support for several devices, enhancing portability of tasks.
- The company offers great support to its customers therefore reducing long downtime when a problem is encountered.
- In case you are in doubt of its capability, you can get a free trial version.
Cons
- SolarWinds Service Desk does not support any other languages besides English.
- It’s not usable in all countries hence relocation to an unsupported country means getting another option.
- The monthly subscription fee might not be tenable to startup and small businesses.
- It lacks open API, a factor that limits the integration of many third party applications.
- It’s so elaborate and has several windows that the users must acquaint themselves with if they are to fully utilize it.
How it stacks up?
Access a head to head analysis of SolarWinds Service Desk vs alternative software solutions. ITQlick rating
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Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.