U-Analyze - Top Competitors (Jun 2022)

Shlomi Lavi / updated: Jun 07, 2022

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U-Analyze vs. Alternatives in 2024

auMina has rebranded to become U-Analyze. The U-Analyze platform is a speech analytics solution, and its top competitors in this niche include CallMiner Analyze, Voyc, Tethr, and LivePerson. Based on the categories listed below, U-Analyze is compared to its top alternatives:

• Cloud/On-premise: U-Analyze is a cloud-based speech analytics and therapy solution. In comparison, all the top alternatives of U-Analyze are fully cloud-based speech analytics options. Also, LivePerson has a server-based offering.
• Cost: Uniphore, the vendor offering the U-Analyze solution, does not disclose the pricing details of the platform, and no free plan or trial is available. In comparison, Voyc and other top alternatives of U-Analyze do not disclose their pricing details. Also, only Tethr has a free trial offer available, and none have a free plan.
• Customers/Industries: Clients that use the U-Analyze solution are found in several industry verticals such as banking, BPO, healthcare, and telecommunications. In comparison, U-Analyze and its top competitors target similar clients in banking, telecommunications, and healthcare. Also, LivePerson and Voyc have customers in the insurance sector, and LivePerson also serves clients in the retail and travel & hospitality sectors.
• Functionality: U-Analyze offers several features common to call mining and speech analytics software, such as smart call sampling, market research & trend analysis, and deep call driver analysis. Compared to its top competitors, U-Analyze and its top alternatives use artificial intelligence to drive their speech analytics solutions. Also, Tethr offers collaboration features that U-Analyze does not have. CallMiner Analyze and Voyc have transcription features unavailable on U-Analyze.
• Popularity: Uniphore was established as a company in 2008, and today, the vendor supports several large enterprises with a strong presence in North America, Europe, and Asia. In comparison, leading brands like ETech, Lutron, and MedTel use Tethr, Standard Bank, Nedbank, and Olico use Voyc, and big brands like IBM, Lyft, and SoFi use CallMiner.
• Scalability: U-Analyze is a highly scalable speech analytics software capable of supporting global enterprises and handling millions of calls. In comparison, all the top alternatives of U-Analyze are equally scalable speech analytics platforms.
• Support: The following support channels are available to clients and customers that need help with the U-Analyze product: email, phone, and a knowledge base. Compared to its top alternatives, U-Analyze does not have an FAQ section like LivePerson.