Shlomi Lavi /
Sep 28, 2023
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Bottom Line: Which is Better - Black ICE CRM or Zendesk?
Black ICE CRM is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Black ICE CRM (62/100). Zendesk offers users more features (23) than Black ICE CRM (3). There is a clear winner in this case and it is Zendesk!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Open by Nature Limited Vs. Zendesk
Open by Nature Limited: Open by Nature Limited's main aim is looking to create a complete IT solutions for businesses, and to use the emerging Open Source Technologies further helping to reduce costs. Since then OBN has grown from strength to strength expanding our product range and services.
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Black ICE CRM or Zendesk?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Black ICE CRM and Zendesk.
Black ICE CRM price starts at $28 per feature/month , On a scale between 1 to 10 Black ICE CRM is rated 2, which is much lower than the average cost of CRM software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Black ICE CRM cost is around the same cost of Zendesk.
Which software includes more/better features?
We've compared Black ICE CRM Vs. Zendesk based on some of the most important and required CRM features.
Black ICE CRM: Data Import/Export, Basic Reports, Online Customer Support.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
Black ICE CRM's typical customers include: Small, medium and large size businesses, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.