Compare Call Box and Enghouse Interactive - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Call Box or Enghouse Interactive?

Call Box is more expensive to implement (TCO) than Enghouse Interactive, and Enghouse Interactive is rated higher (84/100) than Call Box (77/100). Enghouse Interactive offers users more features (5) than Call Box (0). There is a clear winner in this case and it is Enghouse Interactive!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Call Box Vs. Enghouse Interactive

Call Box : The quickest, easiest way for most businesses to get an immediate boost to their bottom line is to get better on the phone. Understand what's generating your best leads so you can generate more of them. Become top-notch at handing those calls you've worked so hard to generate. Then efficiently pursue the best opportunities that demand more attentio...

Enghouse Interactive: Enghouse Interactive (pronounced Enj-house) is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists...

Who is more expensive? Call Box or Enghouse Interactive Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Call Box and Enghouse Interactive Contact Center.

Call Box accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Call Box is rated 6, which is similar to the average cost of Call Center software. Enghouse Interactive Contact Center price starts at $75 per user/month , When comparing Enghouse Interactive Contact Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Call Box cost is around the same cost of Enghouse Interactive Contact Center.

Which software includes more/better features?

We've compared Call Box Vs. Enghouse Interactive based on some of the most important and required Call Center features.

Call Box: We are still working to collect the list of features for Call Box.

Enghouse Interactive Contact Center: Chat, Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center.

Target customer size

Call Box's typical customers include: Start up, Small business, Medium business, Large business, The general customers of Enghouse Interactive Contact Center are those engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that utilizes the harness the services from the sectors of IT, data hosting, processing and related information services, mainly with call center and its management.