Enghouse Interactive Review - why 4.8 stars?

Shlomi Lavi / updated: May 23, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is Enghouse Interactive?

Enghouse Interactive Contact Center is a call center software offering users with multi-channel contact management, operator attendant console, interactive voice response/IVR, quality assessment and call recording.

---

---

Who is it best for?

The general customers of Enghouse Interactive Contact Center are those engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that utilizes the harness the services from the sectors of IT, data hosting, processing and related information services, mainly with call center and its management.

Main features and functionalities

The Enghouse Interactive Contact Center enables users in leveraging the existing contact center technology and applications with superimposing of additional functionality. It also enables the contact center to be flexible with demand. Its inbound and outbound communications enable the users in the proper classification and response to the customers in the most appropriate ways, which are fast, efficient and successful and with minimal effort.

This software can be deployed on-premise and in the cloud for easier usage anytime and anywhere.

What is the actual cost?

The cost of license starts at $75 per user/month. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Enghouse Interactive. You can also find here pricing information from Enghouse Interactive's website.

How it stacks up?

Access a head to head analysis of Enghouse Interactive vs alternative software solutions.

Frequently Asked Questions (FAQs)