Enghouse Interactive Review

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Last updated: Aug 13, 2020

Enghouse Interactive Review

ITQlick rating
(4.8/5)

Starting from $40 per month

Enghouse Interactive Contact Center is a call center software offering users with multi-channel contact management, operator attendant console, interactive voice response/IVR, quality assessment and call record...

  • Categories (4/10):

    • Data Analysis Tools
    • Auto Dialer / Predictive Dialer
    • Call Monitoring
    • Call Recording

Shlomi Lavi / updated: Aug 13, 2020

What is Enghouse Interactive Used For?

Enghouse Interactive Contact Center is a call center software offering users with multi-channel contact management, operator attendant console, interactive voice response/IVR, quality assessment and call recording.

Average Rating -

The rating of Enghouse Interactive is 4.8 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The general customers of Enghouse Interactive Contact Center are those engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that utilizes the harness the services from the sectors of IT, data hosting, processing and related information services, mainly with call center and its management.

Features

The Enghouse Interactive Contact Center enables users in leveraging the existing contact center technology and applications with superimposing of additional functionality. It also enables the contact center to be flexible with demand. Its inbound and outbound communications enable the users in the proper classification and response to the customers in the most appropriate ways, which are fast, efficient and successful and with minimal effort.

This software can be deployed on-premise and in the cloud for easier usage anytime and anywhere.

Competitors & Alternatives

AirCall, 8x8 Cloud Contact Center and Genesys Contact Centre are the potential alternatives for Enghouse Interactive Contact Center to consider.

Enghouse Interactive Pricing Information

The cost of license starting from $40 per month. The experts at ITQlick has reviewed Enghouse Interactive pricing and gave the software a total cost of ownership (TCO) rating of 6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Enghouse Interactive in action

Enghouse Interactive Categories

Data Analysis Tools
Auto Dialer / Predictive Dialer
Call Monitoring
Call Recording
IVR
Call Center
Call Center Workforce Management
Call Tracking
Campaign Management
Chat

Specifications

Company:
Address: Enghouse Interactive 2095 W. Pinnacle Peak Road, Suite 110 Phoenix, AZ 85027
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Enghouse Interactive Features

Chat
Blended Call Center
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center

Enghouse Interactive Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Enghouse
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$40 per month
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
8x8
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$0.04 per minute
Hosting
On premise and Cloud
Functionality score
43
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review