Compare Call Center and nextiva app - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Call Center or nextiva app?

nextiva app is more expensive to implement (TCO) than Call Center, and nextiva app is rated higher (99/100) than Call Center (62/100). nextiva app offers users more features (16) than Call Center (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Evolve IP Vs. Nextiva

Evolve IP: Evolve IP is The Cloud Services Company™. Designed from the beginning to provide organizations with a unified option for cloud services, Evolve IP enables decision-makers to migrate all or select IT technologies to its award-winning cloud platform. Evolve IP’s combination of security, stability, scalability, and lower total cost of ownership is fun...

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Who is more expensive? Call Center or Nextiva Hosted Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Call Center and Nextiva Hosted Call Center.

Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Call Center is rated 2, which is much lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Call Center cost is around the same cost of Nextiva Hosted Call Center.

Which software includes more/better features?

We've compared Call Center Vs. nextiva app based on some of the most important and required Call Center features.

Call Center: We are still working to collect the list of features for Call Center.

Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

Call Center's typical customers include: Medium and large size businesses, Nextiva is ideal for little firms and also large call facilities.