Compare Call Center and RealPresence - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Call Center or RealPresence?

RealPresence is more expensive to implement (TCO) than Call Center, and RealPresence is rated higher (88/100) than Call Center (62/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Evolve IP Vs. Polycom

Evolve IP: Evolve IP is The Cloud Services Company™. Designed from the beginning to provide organizations with a unified option for cloud services, Evolve IP enables decision-makers to migrate all or select IT technologies to its award-winning cloud platform. Evolve IP’s combination of security, stability, scalability, and lower total cost of ownership is fun...

Polycom: Polycom is celebrating 25 years of industry leadership with trail-blazing technology that unleashes the power of collaboration by putting people at the center. Our innovative solutions — and more than 950 patents — provide superior user experiences that are flexible and easily integrated for our customers’ needs. More than 415,000 companies and ins...

Who is more expensive? Call Center or RealPresence?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Call Center and RealPresence.

Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Call Center is rated 2, which is much lower than the average cost of Call Center software. RealPresence price starts at $89 per license , When comparing RealPresence to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: RealPresence is more expensive than Call Center.

Which software includes more/better features?

We've compared Call Center Vs. RealPresence based on some of the most important and required Call Center features.

Call Center: We are still working to collect the list of features for Call Center.

RealPresence: We are still working to collect the list of features for RealPresence.

Target customer size

Call Center's typical customers include: Medium and large size businesses, and RealPresence's target customer size include: Small, medium and large size businesses.