Shlomi Lavi /
Oct 11, 2022
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Bottom Line: Which is Better - ChaseData Call Center or 8x8 Contact Center?
8x8 Contact Center is more expensive to implement (TCO) than ChaseData Call Center, and 8x8 Contact Center is rated higher (93/100) than ChaseData Call Center (80/100). 8x8 Contact Center offers users more features (14) than ChaseData Call Center (5).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ChaseData Corporation Vs. 8x8, INC
ChaseData Corporation: ChaseData Corporation was founded in 1996 in order to “empower call centers to accomplish their goals through software.” Our company has never lost sight of this original goal. Today we continue “real-world solutions” to clients operating inbound contact centers, predictive dialing outbound call centers, in over a dozen industries employing thousan...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? ChaseData Call Center or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ChaseData Call Center and 8x8 Contact Center.
ChaseData Call Center price starts at $89 per agent/month , On a scale between 1 to 10 ChaseData Call Center is rated 2, which is much lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: ChaseData Call Center cost is around the same cost of 8x8 Contact Center.
Which software includes more/better features?
We've compared ChaseData Call Center Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
ChaseData Call Center: Call Conferencing, Call Queue Management, Call Recording, Inbound Call Center, Call Center.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
ChaseData Call Center's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.