Compare ChurnZero and Natero - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - ChurnZero or Natero?

ChurnZero is more expensive to implement (TCO) than Natero, and ChurnZero is rated higher (75/100) than Natero (62/100).

Looking for the right Customer Success solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ChurnZero Vs. Natero

ChurnZero: Put simply, our focus is our customers. As a Customer Success company, our customers and their continued success is at the heart of everything we do. ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. Our software solutions allow businesses to understand how their customers use their produ...

Natero: Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform. This uniquely data-driven approach enables B2B software providers to proactively manage Customer Success and maximize customer lifetime value. We built Natero because we believe that Customer Success...

Who is more expensive? ChurnZero or Natero?

The real total cost of ownership (TCO) of Customer Success software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ChurnZero and Natero.

ChurnZero accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ChurnZero is rated 10, which is much higher than the average cost of Customer Success software. Natero price starts at $240 per month , When comparing Natero to its competitors, the software is rated 6 - similar to the average Customer Success software cost.

Bottom line: ChurnZero is more expensive than Natero.

Which software includes more/better features?

We've compared ChurnZero Vs. Natero based on some of the most important and required Customer Success features.

ChurnZero: We are still working to collect the list of features for ChurnZero.

Natero: We are still working to collect the list of features for Natero.

Target customer size

ChurnZero's typical customers include: Start up, Small business, Medium business, Large business, and Natero's target customer size include: Start up, Small business.