Compare Cloud Services and Cloud Services - Oct 2019

Shlomi Lavi

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Bottom Line: Which is Better - Cloud Services or Cloud Services?

Cloud Services is more expensive to implement (TCO) than Cloud Services, and Cloud Services is rated with the same score (60/100) as Cloud Services (60/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

NexxPhase Vs. NexxPhase

NexxPhase: NexxPhase helps companies shatter brick-walled customer channel siloes. The truly open, cloud-based NexxPhase Customer Engagement Platform™ (CEP) powers a SingleView™ of each customer across all interaction channels and is packaged with commercial-grade contact center services in a customer-friendly and customer aligned business model, RaaS. We've...

NexxPhase: NexxPhase helps companies shatter brick-walled customer channel siloes. The truly open, cloud-based NexxPhase Customer Engagement Platform™ (CEP) powers a SingleView™ of each customer across all interaction channels and is packaged with commercial-grade contact center services in a customer-friendly and customer aligned business model, RaaS. We've...

Who is more expensive? Cloud Services or Cloud Services?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cloud Services and Cloud Services.

Cloud Services accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Cloud Services is rated 2, which is much lower than the average cost of Call Center software. Cloud Services accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Cloud Services is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: Cloud Services cost is around the same cost of Cloud Services.

Which software includes more/better features?

We've compared Cloud Services Vs. Cloud Services based on some of the most important and required Call Center features.

Cloud Services: We are still working to collect the list of features for Cloud Services.

Cloud Services: We are still working to collect the list of features for Cloud Services.

Target customer size

Cloud Services's typical customers include: Small, medium and large size businesses, and Cloud Services's target customer size include: Small, medium and large size businesses.