Compare ConnectWise Distribution and Freshservice - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - ConnectWise Distribution or Freshservice?

ConnectWise Distribution is more expensive to implement (TCO) than Freshservice, and Freshservice is rated higher (87/100) than ConnectWise Distribution (85/100). Freshservice offers users more features (15) than ConnectWise Distribution (7). There is a clear winner in this case and it is Freshservice!

Looking for the right Procurement solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ConnectWise Vs. FRESHDESK INC.

ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? ConnectWise Distribution or Freshservice?

The real total cost of ownership (TCO) of Procurement software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ConnectWise Distribution and Freshservice.

ConnectWise Distribution price starts at $24 per user/month , On a scale between 1 to 10 ConnectWise Distribution is rated 2, which is much lower than the average cost of Procurement software. Freshservice price starts at $19 per agent/month , When comparing Freshservice to its competitors, the software is rated 2 - much lower than the average Procurement software cost.

Bottom line: ConnectWise Distribution cost is around the same cost of Freshservice.

Which software includes more/better features?

We've compared ConnectWise Distribution Vs. Freshservice based on some of the most important and required Procurement features.

ConnectWise Distribution: Asset Management, Email Integration, Reporting, Rules/Workflows, Data Import/Export, Basic Reports, Online Customer Support.

Freshservice: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey.

Target customer size

The software is a viable product for businesses of all sizes and a variety of types. Customers of the software include businesses of all sizes and types.