Compare ConnectWise Distribution and Helpshift - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - ConnectWise Distribution or Helpshift?

Helpshift is more expensive to implement (TCO) than ConnectWise Distribution, and ConnectWise Distribution is rated higher (85/100) than Helpshift (77/100). ConnectWise Distribution offers users more features (7) than Helpshift (0). There is a clear winner in this case and it is ConnectWise Distribution!

Looking for the right Procurement solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ConnectWise Vs. Helpshift

ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.

Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value. But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...

Who is more expensive? ConnectWise Distribution or Helpshift?

The real total cost of ownership (TCO) of Procurement software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ConnectWise Distribution and Helpshift.

ConnectWise Distribution price starts at $24 per user/month , On a scale between 1 to 10 ConnectWise Distribution is rated 2, which is much lower than the average cost of Procurement software. Helpshift price starts at $150 per month , When comparing Helpshift to its competitors, the software is rated 10 - much higher than the average Procurement software cost.

Bottom line: Helpshift is more expensive than ConnectWise Distribution.

Which software includes more/better features?

We've compared ConnectWise Distribution Vs. Helpshift based on some of the most important and required Procurement features.

ConnectWise Distribution: Asset Management, Email Integration, Reporting, Rules/Workflows, Data Import/Export, Basic Reports, Online Customer Support.

Helpshift: We are still working to collect the list of features for Helpshift.

Target customer size

The software is a viable product for businesses of all sizes and a variety of types. and Helpshift's target customer size include: Small, medium and large size businesses.