Shlomi Lavi / Jul 23, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
coztel is more expensive to implement (TCO) than Nuance IVR, and Nuance IVR is rated higher (92/100) than coztel (82/100). Nuance IVR offers users more features (3) than coztel (0). There is a clear winner in this case and it is Nuance IVR!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
coztel: World's leading Cloud Based Contact Center Software Company
Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for coztel and Nuance IVR.
coztel price starts at $50 per month , On a scale between 1 to 10 coztel is rated 6, which is similar to the average cost of Call Center software. Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 coztel is rated 6, which is similar to the average cost of Call Center software.
Bottom line: coztel cost is around the same cost of Nuance IVR.
We've compared coztel Vs. Nuance IVR based on some of the most important and required Call Center features.
coztel: We are still working to collect the list of features for coztel.
Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.
coztel's typical customers include: Start up, Small business, Medium business, Large business, The software has mainly been designed for small and medium businesses with no restriction of industrial background.
starts at $50 per month
Coztel is a cloud-based call center software that provides call center solutions to businesses, including inbound, outbound, and blended call centers. The software allows businesses to connect to their customer...
Compare Pricing
Nuance Interactive Voice Response (IVR) is cloud-based and on-premise customer engagement solution that is designed to help the user handle inbound telephone queries via enhanced human-like interactions.
Compare Pricing| ITQlick Score: | 82/100 |
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| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Call Center -> coztel review |
| Company: | coztel |
| Pricing: | starts at $50 per month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Cloud |
| Links: | coztel review, coztel pricing, coztel alternatives |
| ITQlick Score: | 92/100 |
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| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | IVR -> Nuance IVR review |
| Company: | Nuance |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop |
| Links: | Nuance IVR review, Nuance IVR pricing, Nuance IVR alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.