Compare Crazy Call and 8x8 Contact Center - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Crazy Call or 8x8 Contact Center?

8x8 Contact Center is more expensive to implement (TCO) than Crazy Call, and 8x8 Contact Center is rated higher (93/100) than Crazy Call (74/100). 8x8 Contact Center offers users more features (14) than Crazy Call (5).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Crazy Call Vs. 8x8, INC

Crazy Call: Crazy Call has its roots in R&D department of CCIG call center, as a concept for a new call center platform. Continuous access to agents, campaigns and real events made it possible to immediately implement and test new ideas and assumptions. Within just a year Crazy Call has evolved from a small development project into a real product offered globa...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Crazy Call or 8x8 Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Crazy Call and 8x8 Contact Center.

Crazy Call price starts at $20 per user/month , On a scale between 1 to 10 Crazy Call is rated 2, which is much lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Crazy Call cost is around the same cost of 8x8 Contact Center.

Which software includes more/better features?

We've compared Crazy Call Vs. 8x8 Contact Center based on some of the most important and required Call Center features.

Crazy Call: Campaign Management, Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

Crazy Call's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.