Compare Crazy Call and nextiva app - Dec 2022

Shlomi LaviShlomi Lavi / Dec 26, 2022

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Bottom Line: Which is Better - Crazy Call or nextiva app?

nextiva app is more expensive to implement (TCO) than Crazy Call, and nextiva app is rated higher (99/100) than Crazy Call (74/100). nextiva app offers users more features (16) than Crazy Call (5).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Crazy Call Vs. Nextiva

Crazy Call: Crazy Call has its roots in R&D department of CCIG call center, as a concept for a new call center platform. Continuous access to agents, campaigns and real events made it possible to immediately implement and test new ideas and assumptions. Within just a year Crazy Call has evolved from a small development project into a real product offered globa...

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Who is more expensive? Crazy Call or Nextiva Hosted Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Crazy Call and Nextiva Hosted Call Center.

Crazy Call price starts at $20 per user/month , On a scale between 1 to 10 Crazy Call is rated 2, which is much lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Crazy Call cost is around the same cost of Nextiva Hosted Call Center.

Which software includes more/better features?

We've compared Crazy Call Vs. nextiva app based on some of the most important and required Call Center features.

Crazy Call: Campaign Management, Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.

Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

Crazy Call's typical customers include: Small, medium and large size businesses, Nextiva is ideal for little firms and also large call facilities.

Crazy Call

ITQlick rating
(5/5)

starts at $20 per user/month

Crazy Call is a trending cloud-based Call Center software, it is designed to support small, medium and large size call centers. Crazy Call received a rating of 5 from ITQlick team. The software cost is consider...

Categories: Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Monitoring, Call Recording.

nextiva app

ITQlick rating
(4.5/5)

starts at $11.95 per user/month

Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful ...

Categories: Call Center, Customer Relationship Management, Self-Service Portal, Marketing Automation.

Compare specifications

Compare features

Crazy Call: 5 Features

Campaign Management
Blended Call Center
Inbound Call Center
Outbound Call Center
Call Center

Nextiva Hosted Call Center: 16 Features

Call Center Management
Campaign Dashboard
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Remote Access
ACD (Automatic Call Distribution)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
IVR (Interactive Voice Response)
Real Time Reporting
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Crazy Ca...
ITQlick rating
5/5
Score
74/100
Pricing
2/10
License pricing
$20 per user/month
Functionality
18
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.