Compare Desk-com and Support Incident Tracker - Sep 2022
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Bottom Line: Which is Better - Desk-com or Support Incident Tracker?
Support Incident Tracker is more expensive to implement (TCO) than Desk-com, and Desk-com is rated higher (90/100) than Support Incident Tracker (80/100). Desk-com offers users more features (16) than Support Incident Tracker (5). There is a clear winner in this case and it is Desk-com!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. The Support Incident Tracker
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
The Support Incident Tracker: Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from Si...
Who is more expensive? Desk-com or Support Incident Tracker?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Desk-com and Support Incident Tracker.
Desk-com price starts at $25 per user/month , On a scale between 1 to 10 Desk-com is rated 2, which is much lower than the average cost of Help Desk software. Support Incident Tracker price starts at $25 per license , When comparing Support Incident Tracker to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Support Incident Tracker is more expensive than Desk-com.
Which software includes more/better features?
We've compared Desk-com Vs. Support Incident Tracker based on some of the most important and required Help Desk features.
Desk-com: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email Integration, Incident / Request Management, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal, Service Level Agreements.
Support Incident Tracker: Email Integration, Incident / Request Management, Multi-Site Support, Service Level Agreements, Support Ticket Tracking.
Target customer size
Desk. Support Incident Tracker is perfect for companies of all sizes.
Support Incident Tracker
starts at $25 per license
Support Incident Tracker, also known as SiT!, is an open source help desk software that can help users to track technical support emails and calls efficiently. The software is based on PHP and MySQL and can hel...
Compare PricingCompare specifications
Desk-com Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Desk-com review |
Company: | Salesforce.com |
Pricing: | starts at $25 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Desk-com review, Desk-com pricing, Desk-com alternatives |
Support Incident Tracker Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> Support Incident Tracker review |
Company: | The Support Incident Tracker |
Pricing: | starts at $25 per license |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop |
Links: | Support Incident Tracker review, Support Incident Tracker pricing, Support Incident Tracker alternatives |
Compare features
Desk-com: 16 Features
Support Incident Tracker: 5 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.