Shlomi Lavi /
May 14, 2022
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Bottom Line: Which is Better - Deskero or ConnectWise Distribution?
Deskero is more expensive to implement (TCO) than ConnectWise Distribution, and ConnectWise Distribution is rated with the same score (85/100) as Deskero (85/100). ConnectWise Distribution offers users more features (7) than Deskero (0). There is a clear winner in this case and it is ConnectWise Distribution!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
NABRA LTD Vs. ConnectWise
NABRA LTD: We believe that modern customer care can’t be achieved by simply answering requests. Real communication can’t be passive: you have to reach out, engage with people, get in touch with them.
We believe that customers won’t be content with a “nice” service: they want a great experience. They want to be able to share what they love about your brand,...
ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.
Who is more expensive? Deskero or ConnectWise Distribution?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Deskero and ConnectWise Distribution.
Deskero price starts at $9 per agent/month , On a scale between 1 to 10 Deskero is rated 2, which is much lower than the average cost of Help Desk software. ConnectWise Distribution price starts at $24 per user/month , When comparing ConnectWise Distribution to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Deskero cost is around the same cost of ConnectWise Distribution.
Which software includes more/better features?
We've compared Deskero Vs. ConnectWise Distribution based on some of the most important and required Help Desk features.
Deskero: We are still working to collect the list of features for Deskero.
ConnectWise Distribution: Asset Management, Email Integration, Reporting, Rules/Workflows, Data Import/Export.
Target customer size
Deskero's typical customers include: Small, medium and large size businesses, The software is a viable product for businesses of all sizes and a variety of types.