Compare DialerAI and 8x8 Contact Center - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - DialerAI or 8x8 Contact Center?

DialerAI is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than DialerAI (82/100). 8x8 Contact Center offers users more features (14) than DialerAI (9). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Star2Billing Vs. 8x8, INC

Star2Billing: Star2Billing was formed to develop and support its open source telecoms products including A2Billing, a VoIP switch and calling card platform first released in 2005, CDR-Stats, a CDR-Analysis application released in 2010 and Newfies-Dialer, mass SMS and voice broadcasting software released in 2011. With decades of experience in telecoms and softwa...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? DialerAI or 8x8 Contact Center?

The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for DialerAI and 8x8 Contact Center.

DialerAI price starts at $199 per month , On a scale between 1 to 10 DialerAI is rated 10, which is much higher than the average cost of Auto Dialer / Predictive Dialer software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Auto Dialer / Predictive Dialer software cost.

Bottom line: DialerAI is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared DialerAI Vs. 8x8 Contact Center based on some of the most important and required Auto Dialer / Predictive Dialer features.

DialerAI: Automatic Call Scheduling, Campaign Management, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, IVR (Interactive Voice Response), IVR System.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

DialerAI's typical customers include: Medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.