Compare HappyFox and SherpaDesk - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - HappyFox or SherpaDesk?

SherpaDesk is more expensive to implement (TCO) than HappyFox, and SherpaDesk is rated higher (81/100) than HappyFox (77/100). HappyFox offers users more features (11) than SherpaDesk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Happyfox Inc Vs. SherpaDesk

Happyfox Inc : HappyFox is a Cloud based Help Desk software that is developed by a super passionate technology team that is experienced in solving customer support problems. As mentioned by the top technology blog Mashable, HappyFox is a "Beautifully designed App" that is loved by thousands of businesses of all sizes for its ease of actioning the support workfl...

SherpaDesk: Built for small and mid-sized MSPs and IT service providers, SherpaDesk is a powerful and affordable customer management solution without the bloat of other PSA and business management software. SherpaDesk integrates key customer services into one platform to improve business, not disrupt it. SherpaDesk is the perfect ready-to-use solution for a...

Who is more expensive? HappyFox or SherpaDesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HappyFox and SherpaDesk.

HappyFox price starts at $29 per agent/month , On a scale between 1 to 10 HappyFox is rated 2, which is much lower than the average cost of Help Desk software. SherpaDesk price starts at $39 per agent/month , When comparing SherpaDesk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: SherpaDesk is more expensive than HappyFox.

Which software includes more/better features?

We've compared HappyFox Vs. SherpaDesk based on some of the most important and required Help Desk features.

HappyFox: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting, Rules/Workflows.

SherpaDesk: We are still working to collect the list of features for SherpaDesk.

Target customer size

HappyFox is best for almost every type of business. and SherpaDesk's target customer size include: SMBs.