Help Desk Essentials is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. Help Desk Essentials received a rating of 4.2 from ITQlick team. The software c...
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Help Desk Essentials is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Help Desk Essentials (62/100). Zendesk offers users more features (23) than Help Desk Essentials (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SolarWinds: Since our founding in 1999, SolarWinds’ (NYSE: SWI) mission has been to provide purpose-built products that are designed to make IT professionals’ jobs easier. We offer value-driven products and tools that solve a broad range of IT management challenges – whether those challenges are related to networks, servers, applications, storage or virtualiza...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help Desk Essentials and Zendesk.
Help Desk Essentials accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Help Desk Essentials is rated 2, which is much lower than the average cost of Help Desk software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Help Desk Essentials cost is around the same cost of Zendesk.
We've compared Help Desk Essentials Vs. Zendesk based on some of the most important and required Help Desk features.
Help Desk Essentials: We are still working to collect the list of features for Help Desk Essentials.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Help Desk Essentials's typical customers include: Small, medium and large size businesses, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.
Help Desk Essentials is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. Help Desk Essentials received a rating of 4.2 from ITQlick team. The software c...
Compare PricingITQlick Score: | 62/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | Help Desk -> Help Desk Essentials review |
Company: | SolarWinds |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Help Desk Essentials review, Help Desk Essentials pricing, Help Desk Essentials alternatives |
ITQlick Score: | 92/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.