Compare Help Scout and Help Scout - Feb 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Help Scout or Help Scout?

Help Scout is more expensive to implement (TCO) than Help Scout, and Help Scout is rated with the same score (77/100) as Help Scout (77/100). Both tools offer the same amount of features.

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Help Scout Vs. Help Scout

Help Scout: Help Scout enables teams to deliver personalized email customer service that scales beautifully for a growing business. Any team of two or more can collaborate in real-time, keep track of customer history automatically and stay on the same page

Help Scout: Help Scout enables teams to deliver personalized email customer service that scales beautifully for a growing business. Any team of two or more can collaborate in real-time, keep track of customer history automatically and stay on the same page

Who is more expensive? Help Scout or Help Scout?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help Scout and Help Scout.

Help Scout price starts at $20 per user/month , On a scale between 1 to 10 Help Scout is rated 2, which is much lower than the average cost of Help Desk software. Help Scout price starts at $20 per user/month , When comparing Help Scout to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Help Scout cost is around the same cost of Help Scout.

Which software includes more/better features?

We've compared Help Scout Vs. Help Scout based on some of the most important and required Help Desk features.

Help Scout: Email Integration, Incident / Request Management, Multi-Site Support, Reporting.

Help Scout: Email Integration, Incident / Request Management, Multi-Site Support, Reporting.

Target customer size

Customers of the software mainly include small and medium businesses as well as freelancers. Customers of the software mainly include small and medium businesses as well as freelancers.