Compare Hootsuite and Sales Service Cloud - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Hootsuite or Sales Service Cloud?

Sales Service Cloud is more expensive to implement (TCO) than Hootsuite, and Hootsuite is rated higher (93/100) than Sales Service Cloud (83/100). Both tools offer the same amount of features.

Looking for the right Social Media solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Hootsuite Vs. Salesforce.com

Hootsuite: Hootsuite is a social media management system for businesses and organizations to collaboratively execute campaigns across multiple social networks from one secure, web-based dashboard. Launch marketing campaigns, identify and grow audiences, and distribute targeted messages using Hootsuite’s unique social media dashboard. Streamline team workfl...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? Hootsuite or Sales Service Cloud?

The real total cost of ownership (TCO) of Social Media software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Hootsuite and Sales Service Cloud.

Hootsuite price starts at $49 per user/month , On a scale between 1 to 10 Hootsuite is rated 2, which is much lower than the average cost of Social Media software. Sales Service Cloud price starts at $25 per user/month , When comparing Sales Service Cloud to its competitors, the software is rated 4 - lower than the average Social Media software cost.

Bottom line: Sales Service Cloud is more expensive than Hootsuite.

Which software includes more/better features?

We've compared Hootsuite Vs. Sales Service Cloud based on some of the most important and required Social Media features.

Hootsuite: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Blogger Integration, Business Content Sharing, Facebook Integration, Flickr Integration, Foursquare Integration, Global Content Library, Google Plus, Instagram Integration.

Sales Service Cloud: Campaign Dashboard, Contact Management, Customer Service, Customer Support Tracking, Dashboards.

Target customer size

Hootsuite is perfect for companies of all shapes and sizes. Sales Service Cloud offers CRM solutions for companies of all sizes, small, mid-size and enterprise organizations.