Compare Integria IMS and SherpaDesk - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Integria IMS or SherpaDesk?

SherpaDesk is more expensive to implement (TCO) than Integria IMS, and Integria IMS is rated higher (89/100) than SherpaDesk (81/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Ártica Soluciones Tecnológicas Vs. SherpaDesk

Ártica Soluciones Tecnológicas: We are a young and innovative Spanish company founded in 2005. We specialize in the development of products for high-performance system environments and support for IT processes. At Ártica ST we believe in innovation, and that is why we opt for our own solutions rather than integrating third-party solutions.

SherpaDesk: Built for small and mid-sized MSPs and IT service providers, SherpaDesk is a powerful and affordable customer management solution without the bloat of other PSA and business management software. SherpaDesk integrates key customer services into one platform to improve business, not disrupt it. SherpaDesk is the perfect ready-to-use solution for a...

Who is more expensive? Integria IMS or SherpaDesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Integria IMS and SherpaDesk.

Integria IMS price starts at $6,000 per year , On a scale between 1 to 10 Integria IMS is rated 4, which is lower than the average cost of Help Desk software. SherpaDesk price starts at $39 per agent/month , When comparing SherpaDesk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Integria IMS cost is around the same cost of SherpaDesk.

Which software includes more/better features?

We've compared Integria IMS Vs. SherpaDesk based on some of the most important and required Help Desk features.

Integria IMS: We are still working to collect the list of features for Integria IMS.

SherpaDesk: We are still working to collect the list of features for SherpaDesk.

Target customer size

Integria IMS's typical customers include: Small, medium and large size businesses, and SherpaDesk's target customer size include: SMBs.