Integria IMS Review - why 4.1 stars?

Integria IMS Review
ITQlick Score: 89/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Help Desk -> Integria IMS review
Ranking:Ranked 7 out of 210 Help Desk systems
Company: Ártica Soluciones Tecnológicas
Pricing: starts at $6,000 per year
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: Integria IMS pricing, Integria IMS alternatives
Shlomi LaviShlomi Lavi / updated: Apr 03, 2022

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What is Integria IMS?

Integria IMS is an on-premise ticketing and help desk solution that speeds up processes for small and medium enterprises, reducing project costs and time management. The software is built to provide a single tool for all customer management, service quality, and incident management tasks. Some of its features are explained below:
  • Helpdesk Ticketing System: With Integria IMS, businesses can allow clients to create tickets, which are tracked and viewed. Users can also leverage workflow automation, task notifications, email follow-up, customization, service quality management, quality control systems, security & permissions, and reporting & analytics.
  • Knowledge Base: Integria IMS offers an article, file, and solution system that helps the customer, customizable views based on types and categories, ticket linking to enlarge the knowledge base, and multi-language support.
  • Integrations: With Integria IMS, users can create custom integrations with the API functionality. Also, the help desk software integrates with Integria IMS inventory and project management modules.
  • File Downloading and Sharing: Users of Integria IMS can share and publish files easily, create file bundles, allow public access to content from external sources, control access to files via permission, and customize views based on type and category.
Integria IMS is a software solution offered by Artica. The company was founded in 2005 and is a leading software provider in Japan, Western Europe, and North America. Artica is headquartered in Madrid, Spain.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

Integria IMS pricing is based on a single on-premise offering— Enterprise. No free plan or free trial is available, and billing is on an annual basis. Enterprise pricing starts at $6,627.30 per year, and the plan supports one on-premise server license, five manager users, 100 regular users, and unlimited email users. Users can purchase additional manager user packs for $1,106.03 and additional regular user packs for $220.83.

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Integria IMS. You can also find here pricing information from Integria IMS's website.

Pros

  • Integria IMS is a highly flexible software that allows customization of views and integrations
  • The platform features a self-expanding knowledge base
  • Integria IMS integrates well with its inventory and project management modules
  • It has a customizable Service-to-Customer framework

Cons

  • Integria IMS is deployed fully on-premise, making it impossible for agents to attend to issues on the go
  • The software is slightly expensive when compared to its top alternatives

How it stacks up?

Access a head to head analysis of Integria IMS vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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Integria...
ITQlick rating
4.1/5
Score
89/100
Pricing
4/10
License pricing
$6,000 per year
Functionality
3
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Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

Integria IMS is ranked 7 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of Integria IMS is 4.1 stars out of 5 and the total score is 89 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Integria IMS makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently Integria IMS can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Integria IMS and alternatives?

The most popular alternatives to Integria IMS in 2023: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - Integria IMS VS Help Desk Software alternatives.

Is Integria IMS right for you or your business?

Integria IMS is a ticketing and help desk software solution deployed on-premise that helps businesses speed up processes, and brings all tasks linked to customer management to a central point. The software is fit for companies of all sizes, although it targets small and medium-scale businesses. Mediacorp and Prosegur are notable brands that use Integria IMS.

List of categories

Help Desk

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.