Integria IMS Review - why 4.1 stars?

Integria IMS Review
ITQlick Score: 89/100
ITQlick Rating: (4.1/5)
Pricing: 4/10 - average cost
Category: Help Desk -> Integria IMS
Ranking:Ranked 5 out of 208 Help Desk systems
Company: Ártica Soluciones Tecnológicas
Pricing: starts at $6,000 per year
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: Integria IMS pricing, Integria IMS alternatives
Shlomi LaviShlomi Lavi / updated: May 21, 2021

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. Learn more by reading our advertiser disclosure.

What is Integria IMS?

Integria IMS is a web-based Help Desk software that enables Customer Care representatives to receive updates and follow-ups on reported incidents through email. It also allows them to manage their service quality through automatic answers using pre-defined SLAs. Organizations can leverage these features to simplify their Service Desk operations.

The software highlight features include Routine Task Management, Article/File/Solution system, Permission-based access, and Resource Publishing. Integria IMS is a product of Artica, which is a private Computer Software company founded in 2005. It has its headquarters in Gran Via, Madrid, Spain, and a current workforce of between 10 and 50.

What is Integria IMS rating? ()

The rating of Integria IMS is 4.1 stars out of 5 and the total score is 89 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Integria IMS's typical customers?

The typical customers include the following business size: Small, medium and large size businesses.

Is Integria IMS the best Help Desk?

Integria IMS is ranked 5 out of 208 software in their category (Help Desk systems).

What are Integria IMS's pros? (4 Pros)

  • Users can set SLA (Service Level Agreement) on a per-client basis
  • The software has a File Distribution function
  • Integria IMS Time Tracking function is accurate
  • It has a customizable Service-to-Customer framework

What are Integria IMS's cons? (2 cons)

  • It does not have a remote control function as of yet
  • The software is not deployable on mobile platforms yet

Who are their main alternatives?

Popular alternatives to Integria IMS: Freshdesk, Zoho Desk, FuseDesk, Desk-com, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk, AffinityLive Sync, devContact. The full list of competitors can be found here.

What is the cost of Integria IMS?

The cost of license starts at $6,000 per year. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Integria IMS

What should you ask Ártica Soluciones Tecnológicas during a demo session? (65 questions)

Schedule a demo with Integria IMS and access 65 must ask questions for the vendor while watching Integria IMS in action. Visit the vendor's website here.

Is it the right software for you?

The software is fit for small, medium-sized, and large companies from across various industries. Organizations and firms with specific Inventory management and customer ticketing needs would find Integria IMS appropriate for their use. GrupoAmma, SSMC, Mediacorp, and Prosegur are some of the software customers.

List of categories

Help Desk

Integria IMS Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Integria
ITQlick rating
4.1/5
Score
89/100
Pricing
4/10
License pricing
$6,000 per year
Functionality
3
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$97 per user/month
Functionality
7
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.