Integria IMS Review - why 4.1 stars?

Shlomi LaviShlomi Lavi / updated: Oct 17, 2020

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What is Integria IMS?

Main category: Help Desk

Integria IMS is a web-based Help Desk software that enables Customer Care representatives to receive updates and follow-ups on reported incidents through email. It also allows them to manage their service quality through automatic answers using pre-defined SLAs. Organizations can leverage these features to simplify their Service Desk operations.

The software highlight features include Routine Task Management, Article/File/Solution system, Permission-based access, and Resource Publishing. Integria IMS is a product of Artica, which is a private Computer Software company founded in 2005. It has its headquarters in Gran Via, Madrid, Spain, and a current workforce of between 10 and 50.

Integria IMS rating -

The rating of Integria IMS is 4.1 stars out of 5 and the total score is 89 out of 100. The rating and score are based on ITQlick expert review. We publish unbiased reviews, learn more in our score and rating methodology page

Typical Customers

The typical customers include the following business size: Small business, Medium business, Large business.

Integria IMS 4 Pros

  • Users can set SLA (Service Level Agreement) on a per-client basis
  • The software has a File Distribution function
  • Integria IMS Time Tracking function is accurate
  • It has a customizable Service-to-Customer framework

Integria IMS 2 Cons

  • It does not have a remote control function as of yet
  • The software is not deployable on mobile platforms yet

Competitors & Alternatives

Popular alternatives to Integria IMS: Freshdesk, Zoho Desk, FuseDesk, Desk-com, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk, AffinityLive Sync, devContact. The full list of competitors can be found here.. The full list of competitors can be found here.

Integria IMS Pricing Information

The cost of license starting from $3,750 per year. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Integria IMS

Questions to ask the vendor during a demo

Schedule a demo with Integria IMS and access 25 must ask questions for the vendor while watching Integria IMS in action.

Is it the right software for you?

The software is fit for small, medium-sized, and large companies from across various industries. Organizations and firms with specific Inventory management and customer ticketing needs would find Integria IMS appropriate for their use. GrupoAmma, SSMC, Mediacorp, and Prosegur are some of the software customers.

Integria IMS Categories

Help Desk

Integria IMS specifications

ITQlick Score: 89/100
ITQlick Rating: (4.1/5)
Company: Ártica Soluciones Tecnológicas
Address: Spain
Pricing: Starting from $3,750 per year
Website:Visit Integria IMS website
Typical customers: Small business, Medium business, Large business
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux

Integria IMS Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Integria
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
89/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$3,750 per year
Functionality score
3
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality score
39
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality score
3
Software review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Functionality score
7
Software review
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Functionality score
35
Software review
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.