Integria IMS Review - why 4.1 stars?
Compare PricingShlomi Lavi / updated: Oct 17, 2020
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What is Integria IMS?
Main category: Help Desk
Integria IMS is a web-based Help Desk software that enables Customer Care representatives to receive updates and follow-ups on reported incidents through email. It also allows them to manage their service quality through automatic answers using pre-defined SLAs. Organizations can leverage these features to simplify their Service Desk operations.The software highlight features include Routine Task Management, Article/File/Solution system, Permission-based access, and Resource Publishing. Integria IMS is a product of Artica, which is a private Computer Software company founded in 2005. It has its headquarters in Gran Via, Madrid, Spain, and a current workforce of between 10 and 50.
Integria IMS rating -
The rating of Integria IMS is 4.1 stars out of 5 and the total score is 89 out of 100. The rating and score are based on ITQlick expert review. We publish unbiased reviews, learn more in our score and rating methodology pageTypical Customers
The typical customers include the following business size: Small business, Medium business, Large business.Integria IMS 4 Pros
- Users can set SLA (Service Level Agreement) on a per-client basis
- The software has a File Distribution function
- Integria IMS Time Tracking function is accurate
- It has a customizable Service-to-Customer framework
Integria IMS 2 Cons
- It does not have a remote control function as of yet
- The software is not deployable on mobile platforms yet
Competitors & Alternatives
Popular alternatives to Integria IMS: Freshdesk, Zoho Desk, FuseDesk, Desk-com, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk, AffinityLive Sync, devContact. The full list of competitors can be found here.. The full list of competitors can be found here.Integria IMS Pricing Information
The cost of license starting from $3,750 per year. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Integria IMSQuestions to ask the vendor during a demo
Schedule a demo with Integria IMS and access 25 must ask questions for the vendor while watching Integria IMS in action.Is it the right software for you?
The software is fit for small, medium-sized, and large companies from across various industries. Organizations and firms with specific Inventory management and customer ticketing needs would find Integria IMS appropriate for their use. GrupoAmma, SSMC, Mediacorp, and Prosegur are some of the software customers.Integria IMS Categories
Help Desk
Integria IMS specifications
ITQlick Score: | 89/100 |
---|---|
ITQlick Rating: | (4.1/5) |
Company: | Ártica Soluciones Tecnológicas |
Address: | Spain |
Pricing: | Starting from $3,750 per year |
Website: | Visit Integria IMS website |
Typical customers: | Small business, Medium business, Large business |
Platforms: | Desktop |
Operating Systems: | Mac OS, Windows, Linux |
Integria IMS Vs. Alternatives
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Author

Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.