Integria IMS Review - why 4.1 stars?
Compare PricingITQlick Score: | 89/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> Integria IMS review |
Ranking: | Ranked 7 out of 210 Help Desk systems |
Company: | Ártica Soluciones Tecnológicas |
Pricing: | starts at $6,000 per year |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Integria IMS pricing, Integria IMS alternatives |
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Table of Contents
What is Integria IMS?
Integria IMS is an on-premise ticketing and help desk solution that speeds up processes for small and medium enterprises, reducing project costs and time management. The software is built to provide a single tool for all customer management, service quality, and incident management tasks. Some of its features are explained below:- Helpdesk Ticketing System: With Integria IMS, businesses can allow clients to create tickets, which are tracked and viewed. Users can also leverage workflow automation, task notifications, email follow-up, customization, service quality management, quality control systems, security & permissions, and reporting & analytics.
- Knowledge Base: Integria IMS offers an article, file, and solution system that helps the customer, customizable views based on types and categories, ticket linking to enlarge the knowledge base, and multi-language support.
- Integrations: With Integria IMS, users can create custom integrations with the API functionality. Also, the help desk software integrates with Integria IMS inventory and project management modules.
- File Downloading and Sharing: Users of Integria IMS can share and publish files easily, create file bundles, allow public access to content from external sources, control access to files via permission, and customize views based on type and category.
Who is it best for?
The typical customers include the following business size: Small, medium and large size businesses.What is the actual cost?
Integria IMS pricing is based on a single on-premise offering— Enterprise. No free plan or free trial is available, and billing is on an annual basis. Enterprise pricing starts at $6,627.30 per year, and the plan supports one on-premise server license, five manager users, 100 regular users, and unlimited email users. Users can purchase additional manager user packs for $1,106.03 and additional regular user packs for $220.83.ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Integria IMS. You can also find here pricing information from Integria IMS's website.
Pros
- Integria IMS is a highly flexible software that allows customization of views and integrations
- The platform features a self-expanding knowledge base
- Integria IMS integrates well with its inventory and project management modules
- It has a customizable Service-to-Customer framework
Cons
- Integria IMS is deployed fully on-premise, making it impossible for agents to attend to issues on the go
- The software is slightly expensive when compared to its top alternatives
How it stacks up?
Access a head to head analysis of Integria IMS vs alternative software solutions.Frequently Asked Questions (FAQs)
Is Integria IMS right for you or your business?
Integria IMS is a ticketing and help desk software solution deployed on-premise that helps businesses speed up processes, and brings all tasks linked to customer management to a central point. The software is fit for companies of all sizes, although it targets small and medium-scale businesses. Mediacorp and Prosegur are notable brands that use Integria IMS.List of categories
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.