Integria IMS Review

Shlomi Lavi / updated: Oct 17, 2020

What is Integria IMS Used For?

Integria IMS is a web-based Help Desk software that enables Customer Care representatives to receive updates and follow-ups on reported incidents through email. It also allows them to manage their service quality through automatic answers using pre-defined SLAs. Organizations can leverage these features to simplify their Service Desk operations.

The software highlight features include Routine Task Management, Article/File/Solution system, Permission-based access, and Resource Publishing. Integria IMS is a product of Artica, which is a private Computer Software company founded in 2005. It has its headquarters in Gran Via, Madrid, Spain, and a current workforce of between 10 and 50.

Average Rating -

The rating of Integria IMS is 4.1 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business, Large business.

Integria IMS 4 Pros

• Users can set SLA (Service Level Agreement) on a per-client basis
• The software has a File Distribution function
• Integria IMS Time Tracking function is accurate
• It has a customizable Service-to-Customer framework

Integria IMS 2 Cons

• It does not have a remote control function as of yet
• The software is not deployable on mobile platforms yet

Competitors & Alternatives

Popular Alternatives to Integria IMS: Freshdesk, Zoho Desk, FuseDesk, Desk-com, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk, AffinityLive Sync, devContact.

Integria IMS Pricing Information

The cost of license starting from $3,750 per year. The Help Desk experts at ITQlick has reviewed Integria IMS pricing and gave the software a total cost of ownership (TCO) rating of 4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Integria IMS in action

Is it the right software for you?

The software is fit for small, medium-sized, and large companies from across various industries. Organizations and firms with specific Inventory management and customer ticketing needs would find Integria IMS appropriate for their use. GrupoAmma, SSMC, Mediacorp, and Prosegur are some of the software customers.

---

Integria IMS Categories

---

Specifications

Company:	Ártica Soluciones Tecnológicas
Address:	Spain
Website:	https://integriaims.com/en/
Customers:	Small business, Medium business, Large business
Business Area:	Cross Business Areas
Platforms:	Desktop
Operating Systems:	Mac OS, Windows, Linux

---