Shlomi Lavi /
Jun 08, 2022
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Bottom Line: Which is Better - IT Service or CA Service Desk?
CA Service Desk is more expensive to implement (TCO) than IT Service, and CA Service Desk is rated higher (84/100) than IT Service (62/100). IT Service offers users more features (3) than CA Service Desk (0).
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CA Technologies Vs. CA Technologies
CA Technologies: CA Technologies has been helping companies manage Information Technology (IT) in all kinds of environments for more than three decades. CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies so...
CA Technologies: CA Technologies has been helping companies manage Information Technology (IT) in all kinds of environments for more than three decades. CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies so...
Who is more expensive? IT Service or CA Service Desk Manager?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IT Service and CA Service Desk Manager.
IT Service price starts at $75 per month , On a scale between 1 to 10 IT Service Management is rated 4, which is lower than the average cost of IT Management software. CA Service Desk Manager accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 IT Service Management is rated 4, which is lower than the average cost of IT Management software.
Bottom line: CA Service Desk Manager is more expensive than IT Service.
Which software includes more/better features?
We've compared IT Service Vs. CA Service Desk based on some of the most important and required IT Management features.
IT Service: Data Import/Export, Basic Reports, Online Customer Support.
CA Service Desk Manager: We are still working to collect the list of features for CA Service Desk Manager.
Target customer size
IT Service's typical customers include: Start up, Small business, Medium business, Large business, The software is a viable product for businesses of all sizes and a wide range of types.